2010 TOYOTA RAV4 Complaints

I STARTED COMPLAINING ABOUT THE SCRUBBING NOISE THAT THE BRAKES HAD STARTED MAKING ,SO THEY REPLACED THE BRAKES AND ONLY CHARGED FORTY DOLLARS.SO ON JULY OF THE SAME YEAR, THE CAR STARTED MAKING THE SCRUBBING NOISE AGAIN, SO AGAIN THEY REPLACED THEM AGAIN,IT LASTED FOR ABOUT A YEAR, AND THE SCRUBBING NOISE CAME BACK.THE CAR WAS ONCE AGAIN LOOKED AT AND THE MECHANIC SAID THAT THERE WAS A PIECE BY THE BRAKE THAT HAD RUSTED TOGETHER SO FOR THIS CAR TO BE NEW, WHY WERE THERE PARTS RUSTING ,MAYBE IT WAS SITTING IN WATER I ASKED, SO THE GENERAL MANAGER WAS BOUGHT OUT BECAUSE I JUST COULD NOT SEE PAYING WHAT THEY SAID THE COST WAS BUT BEING A WOMAN I THINK THAT THEY PULLED A FAST ONE ON ME AND THE REPAIR WAS SOMETHING LIKE SEVEN HUNDRED DOLLARS. I THINK THAT LASTED FOR A COUPLE OF YEARS SO WHEN IT CAME BACK I TOOK IT TO GOODYEAR AND THE MECHANIC SAID THAT THE ROTORS WERE DOWN AND NEEDED TO BE REPLACED. TO MAKE A LONG STORY SHORT I JUST SHELLED OUT TWO-THOUSAND- TWENTY TWO DOLLARS FOR ROTORS AND OTHER REPAIRS THAT THE TOYOTA COMPANY SAID THEY HAD DONE AND DIDN'T DO AT ALL. *TR

I WAS ON A TEST DRIVE TO BUY THE VEHICLE.. IT WAS VERY COLD OUT,TEENS, BUT NO ICE ON ROAD. RIDING ALONG 20-25MPH SLOWING DOWN FOR RED LIGHT--APPLIED BREAK -- SEEMED CAR WAS STILL ACCELERATING HAD TO STAND ON BREAKS TO STOP A COUPLE OF FEET FROM CAR IN FRONT. RETURNED TO DEALERSHIP AND TOLD THEM , THEY LOOKED UP VIN SAID THERE AS NO RECALL. I SAW ON THIS SITE THERE IS A VERY SIMILAR ISSUE THAT THERE WAS A RECALL FOR. SHOULD TOYOTA TAKE A CLOSER LOOK AT THIS VEHICLE? *TR

TO WHOM IT MAY CONCERN, LAST SPRING (MARCH 2014) I RECEIVED A RECALL NOTICE FOR MY 2010 RAV 4 TO COME IN FOR AN INSPECTION FOR MY REAR LOWER SUSPENSION ARM. I IMMEDIATELY CALLED AND WAS PUT ON A WAITING LIST TO BE SEEN. EVERY MONTH OR SO I WOULD CALL TO CHECK THE STATUS OF GETTING SEEN. THEY WOULD SEEM CONFUSED EACH TIME I WOULD CALL, BUT WOULD VERIFY THAT I WAS ON THAT "LIST." BUT OVER THE MANY MONTHS, I HAVE STILL YET TO BE SEEN. A 2ND RECALL NOTICE WAS ISSUED THIS PAST DECEMBER OR EARLY JANUARY. THE LAST I HEARD, AFTER OVER 9 MONTHS OF BEING ON A WAIT LIST WAS THAT I WAS STILL ON THE LIST AND I WAS HIGHER ON THE LIST TO BE SEEN. UPON RECEIVING THE 2ND NOTICE, I CALLED KENDALL TOYOTA AND THEY TOLD ME THAT THE LIST NO LONGER EXISTS AND THAT THEY WILL BE STARTING A NEW LIST TO SEE PEOPLE BEGINNING IN MARCH. THIS WILL NOW HAVE BEEN AROUND A YEAR OF WAITING TO BE SEEN FOR THE RECALL. I AM CONCERNED, NOT ONLY THAT I WILL NOT GET SEEN IN A TIMELY FASHION, BUT IF MY CAR WERE TO GET IN ANY SORT OF ACCIDENT DUE TO THE RECALL, WOULD THE RESPONSIBILITY FALL ON THE COMPANY OR ON MYSELF? KENDALL TOYOTA OF ANCHORAGE ALSO INFORMED ME THAT THEY ARE THE ONLY LOCATION THAT CAN DO THE RECALL MAINTENANCE HERE IN THIS AREA. I'M FRUSTRATED BY THE CONTINUING DELAYS AND WOULD LIKE TO SEE IF THERE IS ANYTHING ELSE THAT CAN BE DONE TO BE SEEN SOONER RATHER THAN LATER. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

VEHICLE HIT CURB AND REQUIRED FRONT SUSPENSION COMPONENT REPLACEMENT, AND A 4 WHEEL ALIGNMENT. VEHICLE PREVIOUSLY HAD RECALL #NHTSA13V383000 WHICH IT HAD BOTH REAR LOWER (ADJUSTABLE) CONTROL ARMS REPLACED AND THE ADJUSTER AREA SEALED WITH AN EPOXY RENDERING THEM NON ADJUSTABLE AFTER RECALL COMPLETION. TOYOTA'S SERVICE BULLETIN (T-SB-0042-14 DATED JUNE 30-2014) TITLE "REAR SUSPENSION TOE ADJUSTMENT OUT OF SPECIFICATION AFTER SR CSJ". IT STATES IN THIS BULLETIN (UNDER PARAGRAPH B) "IF THE REAR TOE ALIGNMENT IS STILL OUT OF SPECIFICATION ON EITHER SIDE REPLACE THE REAR SUSPENSION ARM NO.1 AND COMPLETE THE CAMPAIGN CSJ AGAIN FOR ANY REPLACED REAR SUSPENSION ARM. AMERICAN FAMILY INSURANCE DENIED PAYMENT FOR THE RE-EPOXY OF ARMS SO I CALLED TOYOTA CUSTOMER ASSISTANCE AND EXPLAINED THE SITUATION AND THE STATEMENT IN THEIR SERVICE BULLETIN, THE CASE #IS [XXX] PHONE 800-321-4331, THE REP WAS [XXX] AND HE STATED THAT TECHNICAL INFORMATION MUST BE OBTAINED THROUGH AN AUTHORIZED TOYOTA DEALER, I THEN CONTACTED THE SERVICE MANAGER AT OUR LOCAL TOYOTA DEALERSHIP (ANDY %BALLWEG MIDWEST TOYOTA 800 3RD STREET S. LA CROSSE WISC. 54601 608-793-7000) [XXX] THEN CONTACTED TECHNICAL ASSISTANCE AND THEY REFUSED TO RE-APPLY EPOXY AS STATED IN SERVICE BULLETIN. I THEN CONTACTED CUSTOMER ASSISTANCE AGAIN AND SPOKE WITH [XXX], SHE LISTENED TO MY CONCERNS AND ASKED IF SHE COULD REVIEW THE SITUATION WITH CORPORATE AND CALL ME BACK, I AGREED. [XXX] CALLED AND LEFT A MESSAGE STATING THAT TOYOTA WAS UNABLE TO ASSIST IN THE APPLICATION OF EPOXY BUT STATED THAT TOYOTA RECOMMENDS THE EPOXY TO BE APPLIED TO THE #1 ARMS AFTER THE ALIGNMENT. I TOOK THE VEHICLE TO BALLWEG AND HAD THE EPOXY APPLIED AT MY EXPENSE AS I DIDN'T WANT TO RETURN THE VEHICLE WITHOUT THE SAFETY RECALL PROVISIONS BEING MET. I ALSO FILED A COMPLAINT WITH THE FTC REFERENCE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAD BEEN DRIVING APP. 10 MINUTES IN SNOW COVERED ROAD CONDITIONS WHEN I WAS APPROACHING AN INTERSECTION WITH TRAFFIC STOPPED FOR A RED LIGHT. AS I APPLIED THE BRAKE TO EASE INTO A STOP, THE VEHICLE ACCELERATED UNCONTROLLABLY. I WAS IN THE CENTER LANE WITH STOPPED VEHICLES IN FRONT OF ME. I HAD TO EXERT HARD FORCE ON THE BRAKE PEDAL TO FINALLY BRING MY VEHICLE TO A STOP. THE ENGINE WAS AT LEAST OVER 4000RPMS ON THE TACHOMETER. WHEN TRAFFIC STARTED MOVING AGAIN, I EASED OFF THE BRAKE PEDAL AND SLOWLY APPLIED GAS AND EASED OVER IN TO THE RIGHT(CURB) LANE. I STAYED SLOW AT ABOUT 15-20 MPH AND FELT AN ACCELERATION AGAIN, BUT WAS ABLE TO BRAKE SUCCESSFULLY. I THEN TURNED RIGHT INTO THE FIRST AVAILABLE PARKING LOT TO GAIN COMPOSURE BEFORE CONTINUING ON. I CONTINUED HOME AT A SAFE RATE OF SPEED ( UNDER 35MPH). IN THE PAST 2 YEARS THERE HAVE BEEN 3 OTHER OCCURRENCES OF ACCELERATION WHEN BRAKING BUT NEVER TO THIS EXTREME. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV-4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART NEEDED WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

I RECEIVED AN ELECTRONIC MESSAGE FROM NHTSA THAT MY VEHICLE WAS SUBJECT TO A MANUFACTURER'S RECALL (I.E., DEFECTIVE SEAT HEATER ). HOWEVER, THAT MESSAGE WAS IN ERROR AFTER I CHECKED WITH THE MANUFACTURER AS WELL AS AFTER CONTACTING THE NHTSA OFFICE. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIRE WAS FLAT. THE CONTACT ALSO STATED THAT THE RIMS WOULD SEPARATE FROM THE TIRE AND DETACH. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED; HOWEVER, THE RIM WAS REPLACED BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.

ON A LOVELY SATURDAY AFTERNOON, MY HUSBAND AND I WERE RETURNING HOME FROM A FAMILY PICNIC. WE HAD JUST EXITED THE HIGHWAY AND WERE TRAVELING ON A TWO-LANE ROAD IN DOVER, NJ. SUDDENLY, THE CAR WAS VIOLENTLY THROWN INTO THE LEFT LANE WITH ON COMING TRAFFIC. I THOUGHT WE HAD A BLOW OUT BUT WAS PROVEN WRONG. MY HUSBAND JUST MISSED A CAR BY INCHES AS HE WRESTLED THE CAR BACK INTO THE RIGHT LANE ALL THE WHILE MORE CARS WERE COMING AT US. HE WAS ABLE TO DIRECT THE CAR TO A SIDE STREET. WHEN WE GOT OUT OF THE CAR WE FOUND THAT THE RIGHT REAR SUSPENSION ARM WAS DETACHED AND HANGING LOOSE OFF THE CAR. THIS NECESSITATED CALLING FOR A TOW TRUCK FROM THE TOYOTA DEALERSHIP. OUR ANGUISH AND PALPABLE TERROR WAS CAUSED BY THE FAILURE OF NUMEROUS RECALLS TO THIS TOYOTA RAV 4 FOR REAR LOWER SUSPENSION ARM TO BE PROPERLY & SAFELY REPAIRED. MY HUSBAND WORKS AROUND THE CORNER FROM THE TOYOTA DEALERSHIP AND UPON THE RECEIPT OF NUMEROUS RECALL NOTICES, RESPONSIBLY TOOK THE VEHICLE IN FOR SERVICE EACH TIME. THE MOST RECENT SERVICE VISIT WAS ONLY A WEEK PRIOR TO THE INCIDENT. THE DEALERSHIP SERVICE MANAGER CALLED US AND APOLOGIZED AND TOLD US HE TOOK COMPLETE RESPONSIBILITY FOR THE IMPROPER REPAIRS. WE COULD LONGER FEEL SAFE IN THIS VEHICLE AND TRADED IT IN IMMEDIATELY. *TR