2016 TOYOTA RAV4 Complaints

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 55 MPH, A ROCK STRUCK THE WINDSHIELD AND CAUSED IT TO FRACTURE. THE CONTACT WAS CONCERNED THAT THE WINDSHIELD MAY NOT HAVE BEEN PROPERLY CONSTRUCTED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONATCT WAS INFORMED BY THE DEALER THAT THE REPAIR PART WAS ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 9,421.

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING ANY SPEED AT NIGHT, THE HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING. THE CONTACT ALSO STATED THAT THE HEADLIGHT BEAMS FOCUSED APPROXIMATELY 20 FEET ABOVE THE GROUND, WHICH MADE IT DIFFICULT TO SEE THE ROAD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BULBS NEEDED TO BE CHANGED. THE CONTACT PURCHASED THE AFTER MARKET BULBS, BUT THEY PERFORMED WORSE THAN THE ORIGINAL BULBS. THE FAILURE RECURRED AND THE DEALER STATED THAT NOTHING ELSE COULD BE DONE. ADDITIONALLY, WHILE DRIVING AT A LOW SPEED ONLY, A GRINDING NOISE WAS HEARD WHEN THE BRAKE PEDAL WAS APPLIED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

AFTER LEAVING A RESTAURANT WITH OUR GRANDCHILD GETTING INTO OUR 2016 TOYOTA RAV4 VEHICLE, GLASS STARTED FALLING OFF THE BACK OF THE ROOF AS WE PULLED OUT ON THE HIGHTWAY. IT APPEARS THAT POSSIBLY A FOUR DOORS CLOSING CLOSE TO THE SAME TIME SHATTERED OUR SUNROOF. I TOOK THE VEHICLE TO LOMBARD TOYOTA IN LOMBARD, IL WHERE THEY DEEMED IT "ROAD DAMAGE AT HIGHWAY SPEED". I CORRECTED THE SERVICE REP TO CLARIFY WE WERE JUST TAKING OFF FROM THE RESTAURANT AFTER GETTING INTO THE CAR. THE REMAINING GLASS WAS PUSHED UPWARD AND NOT INWARD. THIS IS OBVIOUSLY A DEFECTIVE SUNROOF ON THE RAV4, BUT NEITHER THE LOCAL DEALERSHIP NOR THE TOYOTA CUSTOMER SERVICE REPRESENTATIVE WILL TAKE RESPONSIBILITY. AFTER CLOSE TO TWO WEEKS UNABLE TO DRIVE THE CAR, I JUST PICKED IT UP YESTERDAY. THE BILL--$1400 I SEE OTHER SUNROOF HAVE BEEN REPORTED BLOWING UP. THANKFULLY, WE HAD INSIDE DOOR CLOSED. NEVER AGAIN WILL I PURCHASE A VEHICLE WITH A SUNROOF, ESPECIALLY FROM TOYOTA.

THE RAV 4 HAS AN AGGRESSIVE IDLE SPEED WHICH CAUSE THE CAR TO "CREEP" FORWARD WHEN STOPPED. IF EXCESS FORCE ISN'T APPLIED TO THE BRAKE, THE CAR WILL MOVE FORWARD AT STOP LIGHTS ETC. I INITIALLY REPORTED THE PROBLEM TO TOYOTA OF VACAVILLE CA. ON 8/25/216. I HAD RENTED A TOYOTA COROLLA WHILE THE DEALERSHIP INVESTIGATED THE PROBLEM ALONG WITH ROUTINE MAINTENANCE. THE REPORT CAME BACK THAT THE CAR OPERATED NORMALLY. I THEN ASKED TO DO A "TEST DRIVE" WITH THE CHIEF MECHANIC. WE WENT OUT IN THE COROLLA FIRST TO A FLAT LEVEL LOCATION IN THE PARKING LOT. AFTER STOPPING THE CAR I RELEASED THE BRAKE TO DEMONSTRATE HOW DOCILE THE CAR REACTED WHEN THE BRAKE WAS RELEASED. WE THEN GOT INTO MY RAV 4 AND RETURNED TO THE SAME LOCATION. I REPEATED THE PROCESS AND NOTED WITH THE MECHANIC HOW MUCH MORE AGGRESSIVE THE RAV REACTED WHEN THE BRAKE WAS RELEASED. MY ASSUMPTION IS THAT THE IDLE IS SET TOO HIGH WHICH CAUSES THIS PROBLEM OF "CREEPING" WHILE STOPPED. THE MECHANIC AGREED THAT IT APPEARED MORE AGGRESSIVE BUT WANTED TO DO FURTHER TESTING, SO ON 8/28/2017 I RETURNED THE CAR TO THE DEALERSHIP. THE MECHANIC TEST DROVE ANOTHER RAV 4 AND DID A TIME TEST ON HOW FAST IT WENT FROM POINT A TO POINT B. HE REPEATED THE PROCESS WITH MY CAR. HIS REPORT STATED THAT BOTH RAV 'S PERFORMED THE SAME. UNSATISFIED WITH THE TESTING DONE AT THE DEALERSHIP I CALLED TOYOTA CUSTOMER CARE ON 8/30/207 AND STATED MY CONCERN. I WAS TOLD THAT THE DEALERSHIP COULD NOT ADJUST THE IDLE ON THE CAR BECAUSE THAT'S THE WAY THE CAR WAS DESIGNED AND TO CHANGE IT WOULD VOID THE WARRANTY. SO TOYOTA ENGINEERED INTO THE RAV 4 A PROBLEMATIC IDLE SPEED? I FEEL THIS IS A SAFETY ISSUE AND ONE DAY I WILL REAR END SOMEONE. I HAVE OWNED OVER 30 TOYOTAS DURING MY LIFE, RENTED HUNDREDS OF CARS DURING MY CAREER AND HAVE NEVER HAD A CAR RESPOND THE WAY THIS RAV 4 DOES.

SUNROOF IMPLODED WHILE DRIVING TO WORK. HEARD EXPLOSION, LOOKED UP, AND GLASS FROM SUNROOF STARTING FALLING INTO CAR. SUNROOF VISOR WAS OPEN AT THE TIME. SUNROOF WAS CLOSED. WAS NOT A WARM DAY (AS I HAVE SEEN THIS BE A PROBLEM IN OTHER CASES). LOOKED BEHIND THE CAR AND DID NOT SEE ANYTHING THAT MIGHT HAVE FALLEN ON THE ROOF AND CAUSED THE GLASS TO BREAK. THERE WAS NO ONE IN FRONT OF ME (SO IT WAS NOT A STONE/PEBBLE FROM CAR IN FRONT OF ME).

DURING DAYLIGHT DRIVING SPEEDOMETER IS DIFFICULT OR IMPOSSIBLE TO READ. DEALER REPORT THAT EVERYTHING IS "WORKING AS IT SHOULD", BUT I CANNOT DETERMINE MY SPEED ACCURATELY.

I HAVE BEEN THREE TIMES AT LIPTON TOYOTA OF OAKLAND PARK, FORT LAUDERDALE REGARDING A NOISE IN MY BREAKS, SPECIALLY WHEN I HIT THE BREAKS. THEY STATE THEY DON'T HEAR ANYTHING BUT IT IS CLEARY HEARD WHEN I HIT THE BREAKS. I BELIEVE THEY DON'T WANT TO REPAIR NOR DO ANYTHING REGARDING MY SITUATION. IT IS NOT SAFE TO DRIVE THE CAR, SPECIALLY I AM A REALTOR AND I AM ALWAYS DRIVING.

AT FIRST READING THIS MAY NOT SEEM TO BE MUCH OF A SAFETY ISSUE, BUT GIVING IT THOUGHT IT REALLY IS. MY RAV4 HAS A JBL GREENEDGE RADIO INSTALLED WITH XM CAPABILITY. THE RADIO DISPLAY SCREEN IS DIVIDED INTO 2 SECTIONS, THE RIGHT SHOWS WHAT SONG IS PLAYING WHILE THE LEFT SIDE DISPLAYS MY PRESET CHANNEL LISTINGS. I HAVE MY PRESET CHANNELS BATCHED TOGETHER WITH ALL AM, FM AND XM STATIONS GROUPED TOGETHER. WHEN CHANGING FROM AM TO FM OR BACK AGAIN THE LEFT SIDE OF THE DISPLAY CHANGES ACCORDINGLY, DISPLAYING THE PRESET CHANNEL LIST AND HIGHLIGHTING THE CHANNEL BEING LISTENED TO. HOWEVER IF I GO FROM EITHER AM OR FM TO XM THE PRESET DISPLAY DOES NOT CHANGE, THE HIGHLIGHT BAR DISAPPEARS BUT THE DISPLAY STAYS ON EITHER THE AM OR FM PRESET LIST. I AM FORCED TO EITHER MANUALLY SCROLL BY REPEATEDLY TOUCHING THE SCREEN SCROLL ICONS OR REACH OVER AND TURN THE RADIO OFF THEN BACK ON AGAIN. WHEN THE CAR STARTS UP A WARNING SCREEN APPEARS ON THE RADIO WARNING THAT BEING DISTRACTED BY THE SCREEN MAY CAUSE A SERIOUS ACCIDENT, YET THE RADIO THEY INSTALLED FORCES YOU TO DO JUST THAT. I HAVE CONTACTED BOTH TOYOTA AND JBL. ONLY TOYOTA HAS RESPONDED BY SAYING THAT'S JUST HOW THIS RADIO WORKS. I AM HOPEFUL YOU WILL SEE THIS TO BE A SAFETY ISSUE AND URGE TOYOTA AND JBL TO AMEND THE SOFTWARE FOR THIS RADIO TO CORRECT THIS ISSUE. I HAVE ATTACHED A PHOTO SHOWING THAT AN XM STATION IS PLAYING BUT THE PRESET DISPLAY IS STILL ON FM.

TAKATA RECALL; WHILE ATTEMPTING TO BACK OUT OF A DRIVE WAY, THE ACCELERATOR STUCK CAUSING THE CAR TO HIT A BUSH AND A HOUSE. AFTER RECOVERING AND ATTEMPTING AGAIN, THE CAR ACCELERATOR STUCK A SECOND TIME CAUSING THE CAR TO HIT ANOTHER BUSH.

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT THE BRAKE PEDAL WAS SLOW TO ENGAGE AND RELEASED WITHOUT WARNING. AS A RESULT, THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN ONCE. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V198000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.