2010 TOYOTA RAV4 Complaints

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL PERTAINING TO THE SUSPENSION. THE AUTHORIZED DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AFTER THE CONTACT HAD ALREADY SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HAD EXCEEDED A REASONABLE AMOUNT OF TIME IN ORDER TO PERFORM THE REPAIRS. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER HAD ALSO BEEN MADE AWARE OF THE DELAY AND WOULD NOT PROVIDE A TIME FRAME WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCE THE FAILURE. UPDATED 8/12/14*CN

RECALL ~ NO PARTS WILL BE AVAILABLE FOR WEEKS HELLO, I RECEIVED NOTICE OF A RECALL FROM TOYOTA TWO WEEKS AGO. WHEN ATTEMPTING TO GET IT FIXED WITHIN A 51 MILE RADIUS ON JUNE 13, I WAS TOLD BY THREE DEALERS THAT TOYOTA DOES NOT HAVE THE PARTS AVAILABLE. NONE OF THE ESTABLISHMENTS ARE ABLE TO REPAIR THE VEHICLES BECAUSE TOYOTA IS VERY SLOW IN SUPPLYING THE PARTS. I WOULD IMAGINE THAT THEY ARE STILL MAKING NEW CARS AND WOULD ACTUALLY HAVE THE PARTS AVAILABLE. CAN THIS PLEASE BE ADDRESSED. THIS IS MY ONLY VEHICLE AND IT NEEDS TO SAFE TO DRIVE. THANK YOU FOR ALL THAT YOU DO TO ASSIST CONSUMERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/6/2014 *JS

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THERE WAS NO PERSONAL INJURY. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE BLACK BOX DATA DETECTED THAT THE BRAKES WERE NOT FAULTY. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE CONSUMER STATED IT WAS NOT THE FIRST TIME, SHE AND HER HUSBAND EXPERIENCED BRAKE FAILURE, WITH THE VEHICLE CONTINUING TO ACCELERATE. THE DEALER INFORMED THE CONSUMER, THAT AN UPDATE ON THE BRAKES HAD NOT BEEN MADE. THE CONSUMER STATED SHE NEVER RECEIVED ANY TYPE OF NOTIFICATION, TO HAVE SERVICE DONE.

WE HAVE RECEIVED 3 RECALL NOTICES FOR ISSUE(S) WITH OUR 2010 RAV 4 GOING BACK TO AT LEAST OCTOBER 2012 ALL PERTAINING TO THE SAME ISSUE. SEVERAL WEEKS AGO WE RECEIVED THE LAST ONE. CALLED OUR LOCAL TOYOTA DEALER AND SET AN APPOINTMENT TO HAVE IT FIXED. APPT. WAS SET FOR JULY 2, 2014 AS THEY INDICATED THEY HAD A NUMBER TO FIX AND THAT WAS THE EARLIEST DATE. AT THAT TIME I WAS ASSURED THAT THE PARTS WERE ALL IN AND THERE WOULD BE NO PROBLEMS EXCEPT THAT IT WAS AN ALL DAY ISSUE AND WOULD HAVE TO LEAVE THE VEHICLE. ON SAT. JUNE 7, 2014 I WAS CALLED BY THE DEALER AND THEY INDICATED THAT THEY WOULD HAVE TO CANCEL THAT PORTION OF THE APPT. AS THEY HAD NO MORE PARTS AND COULD NOT SEEM TO BE ABLE TO GET ANY MORE AND WERE NOT SURE IF / WHEN THEY WOULD BE GETTING MORE. THIS IS UNACCEPTABLE>. *TR

TOYOTA HAS SENT OUT TWO RECALLS (#COJ AND CSJ). I HAVE CALLED THE DEALERSHIP TWICE FOR THE LATEST RECALL, #CSJ, AND TWICE THE DEALER HAS SAID THEY ARE OUT OF PARTS. WHEN I CALLED TOYOTA DIRECTLY, THEY STATED THERE WERE NOT ENOUGH REPLACEMENT PARTS MADE AND ARE WAITING FOR MORE. HOW CAN THIS HAPPEN? THIS IS ABSOLUTELY TERRIBLE HOW TOYOTA HAS HANDLED THIS SITUATION. FIRST, THEY COULDN'T PROPERLY REPAIR THE FIRST RECALL. SECONDLY, THEY DON'T MAKE ENOUGH PARTS TO COVER THE RECALL. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V383000(SUSPENSION). THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THERE WERE NO FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY.

HAD RECALL ON TOYOTA RAV 4 FOR REAR LOWER SUSPENSION ARMS. TOOK IT BACK TO THE DEALER FOR REPAIR, THEY DIDN'T HAVE THE PARTS AND HAVE TO RESCHEDULE WHEN THE PARTS COME IN. THIS IS WHAT TOYOTA SAID WILL BE DONE TO REPAIR IT: IF ANY RUST IS FOUND ON THE INTERNAL THREADED PORTION OF THE ARM(S), THE ARM WILL BE REPLACED. AFTER THE INSPECTION OR REPLACEMENT THE REAR SUSPENSION ALIGNMENT WILL BE SET AND THE ARMS WILL BE SEALED WITH AN EPOXY. LABELS WILL ALSO BE APPLIED STATING THE ARM IS NO LONGER ADJUSTABLE. HOW ARE ALIGNMENTS GOING TO BE MADE TO THE REAR SUSPENSION IF THEY ARE NOT ADJUSTABLE? IS IT GOING TO BE AT OWNERS EXPENSE TO REPLACE BOTH REAR LOWER SUSPENSION ARMS TO REALIGN THE REAR END? THE DEALER COULDN'T ANSWER THAT QUESTION. THEY JUST A VOIDED ME WHEN WE PICK THE CAR UP LATER. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED WHILE TRAVELING AT VARIOUS SPEEDS, THERE WAS A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE SWAYED FROM LEFT TO RIGHT. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION). THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED THE RIGHT SUSPENSION ARM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.