2010 TOYOTA RAV4 Complaints

2010 TOYOTA RAV-4. CONSUMER STATES UNINTENDED ACCELERATION. *TGW THE CONSUMER STATED HE HAS EXPERIENCED SUDDEN ACCELERATION TWICE.

TL*THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE DRIVING 35 MPH, THE VEHICLE ACCELERATED. SHE STATED THAT HER FOOT BARELY TOUCHED THE ACCELERATOR PEDAL WHEN THE VEHICLE LUNGED FORWARD. THE FAILURE WAS NOT DIAGNOSED BY THE DEALER. THE CONTACT WAS NOT SURE IF THE FAILURE OCCURRED BEFORE OR AFTER THE NHTSA CAMPAIGN ID NUMBER 10V017000, VEHICLE SPEED CONTROL, ACCELERATOR PEDAL RECALL REPAIR WAS PERFORMED. THE CONTACT IS CONCERNED ABOUT THE RISK INVOLVED WHILE DRIVING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 700 AND THE CURRENT MILEAGE WAS 1000.

ON THE DAY INDICATED BELOW WHEN I WAS DRIVING MY 2010 TOYOTA RAV4 TO A STORE, I TRIED TO SLOW DOWN THE VEHICLE TO A LEFT TURN BUT IT FAILED TO DROP THE SPEED. THEN I REALIZED IT PROBABLY HAS THE PROBLEM PEOPLE CURRENTLY COMPLAIN. SO, I SWITCHED THE SHIFT TO NEUTRAL POSITION AND I HEARD THE ENGINE SURGE AT A VERY HIGH SPEED FOR SEVERAL SECONDS AND THEN SLOWED DOWN. I STOPPED THE VEHICLE AND CHECKED THE GAS PEDAL WHICH WAS NOT STICKY. SINCE THEN, I CONTINUED TO USE THIS VEHICLE WITHOUT SAME ISSUE. I CHECKED WITH MY CAR DEALER A MONTH AGO ABOUT THE RECALL AND WAS TOLD THAT MY VEHICLE IS NOT INCLUDED IN RECALL LIST BY THE VIN NUMBER. *TR

PURCHASED NEW TOYOTA RAV4 2010 4-CYLINDER MODEL IN FEBRUARY. WHEN AT A STOP ON MILD INCLINE (DRIVEWAY MADE OF WOODCHIPS...GOOD TRACTION), THE VEHICLE ROLLS BACKWARDS WHEN FOOT IS OFF THE BRAKE PEDAL. DEALERSHIP INSISTED THIS IS NORMAL FOR THESE VEHICLES AND DEMONSTRATED THIS ANOMALY WITH ANOTHER RAV4 TO PROVE IT. THE ENGINE DOESN'T PRODUCE ENOUGH TORQUE FOR THE TRANSMISSION DURING IDLE TO ENGAGE THE CONVERTER APPARENTLY, ESPECIALLY WHEN THE TRANSMISSION IS HOT. NO ONE TOLD ME OF THIS PROBLEM DURING SALES. A 'HILL-ASSIST" OPTION IS AVAILABLE THAT I DID NOT KNOW ABOUT. THIS MERELY PROLONGS THE BRAKING WHEN SWITCHING FROM BRAKE TO ACCELERATOR PEDAL WHEN THE PRESSURE CHANGES. SINCE I DIDN'T KNOW ABOUT ALL OF THIS STUFF WHEN PURCHASING, THE FIRST TIME IT HAPPENED I ALMOST RAMMED INTO THE TRUCK BEHIND ME. THEN WHEN STEPPING ON THE GAS THE VEHICLE LUNGES FORWARD IN RESPONSE TO THE RPM CHANGE. THIS IS A HAZARD TO THE UNWITTING BUYER AND NEEDS TO BE CLEARLY DISCUSSED WITH ALL BUYERS. THE DEALERSHIP BLOWS OFF THIS INCIDENT AS 'NORMAL' FOR THIS CAR. WHAT THEY DON'T SAY IS THAT IT IS BAD ENGINEERING...THAT THE CAR COMPUTER SHOULD RAISE RPMS UNTIL THE TRANSMISSION IS WORKING PROPERLY ON INCLINE. THE SOFTWARE CANNOT BE CHANGED SO THE CAR IS CONSIDERED 'NORMAL'. I WAS DISGUSTED WITH THE EXPLANATIONS, EVEN FROM A MECHANIC THERE I RESPECT, HE SAID THIS IS 'HOW THEY ARE'. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT WITH HIS FOOT ON THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT PRESSED THE BRAKE PEDAL HARDER TO KEEP CONTROL OF THE VEHICLE. THIS FAILURE OCCURRED AFTER THE REPAIR FOR RECALL 10V017000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) WAS PERFORMED. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. THE CURRENT MILEAGE WAS APPROXIMATELY 8,700. UPDATED 06/02/10. *LJ UPDATED 06/25/10.*JB

TL*THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT THE ENGINE REVVED AND LUNGED FORWARD AS HE WAS ATTEMPTING TO STOP THE VEHICLE WITH HIS FOOT ON THE BRAKE PEDAL. THE CONTACT STATED THAT THE PROBLEM OCCURRED AFTER HE LEARNED OF RECALL 10V017000 (VEHICLE SPEED CONTROL:ACCELERATOR PEDAL). THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO REFERRED HIM BACK TO THE DEALERSHIP. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

S10 APPROPRIATE HANDLING RE REMOVAL OF THE EVENT RECORDER IN OWNER'S 2010 TOYOTA RAV-4. *KB THE CONSUMER STATED TOYOTA RESPONDED TO THE ATTORNEY GENERAL OFFICE BY WRITING IN A LETTER THAT THE EVENT DATA RECORDER WAS TIED IN WITH THE AIR BAGS AND COULD NOT BE REMOVED. *JB

2010 TOYOTA RAV4. CONSUMER EXPRESSES DISCONTENT REGARDING THE TOYOTA SALES CENTER IN WHICH VEHICLE WAS PURCHASED FOR NOT DISCLOSING WHAT SHE ASSERTS AS A KNOWN DEFECT THAT CAN CAUSE UNINTENDED ACCELERATION. *TGW THE CONSUMER BELIEVED THE DEALERSHIP WAS FULLY AWARE OF THE SITUATION AS THE RECALL WAS ANNOUNCED THREE WEEKS AFTER SHE PURCHASED THE VEHICLE. *JB

TO WHOM CONCERN HI, MY NAME IS [XXX]. I HAVE A DISCONCERTING AND DISAPPOINTING STORY TO TELL ABOUT BUYING A NEW TOYOTA. MY FRIEND PURCHASED A 2010 TOYOTA RAV4 5-DOOR 4X2 SUV LTD ON 3/20/2010 AND ON 3/27/2010 THE VEHICLE FAILED. THE CAR HESITATED TO ADVANCE AND AFTER 2 OR 3 MORE TRIES DID NOT RESPONDED AT ALL. SO MY FRIEND CALLED THE DEALER TO HAVE THE DEALER PICK UP THE CAR. SHE WAS INTERESTED IN KNOWING WHAT WAS WRONG WITH HER NEW CAR. THE CAR WAS PICKED UP THE SAME DAY 3/27/2010. ON MARCH 29, SHE CALLED THE DEALER TO FIND OUT ABOUT HER NEW CAR?S PROBLEM, AND THE SALESMAN ([XXX] ) TOLD HER THEY DO NOT KNOW WHAT THE PROBLEM WAS, BUT [XXX] SAID, ?THE CAR NEEDS A NEW ENGINE?. SHE LOVES THE RAV4 AND WAS CONVINCED TO ASK FOR ANOTHER RAV4, SAME MODEL, SAME PRICE; JUST ANOTHER RAV4?? SOUNDS FAIR, SOUNDS EASY, FOR HER. NOW, MY FRIEND HAS NO CHOICE BUT TO ASK FOR NO LESS THAN HER MONEY BACK. HER EXPERIENCED HAS OPENED MY EYES TO THE WAY THAT THE TOYOTA DEALERSHIP TAKES ADVANTAGE OF THEIR CUSTOMERS. MORE PEOPLE WILL KNOW ABOUT THIS STORY AND I KNOW THAT IS ONLY ONE OF MANY STORIES YOU HEAR, BUT I HOPE YOU WILL LEARN A LESSON FROM THIS STORY. CUSTOMER SERVICE CAN EITHER HELP OR HINDER YOUR BUSINESS AND IN THIS CASE BAD CUSTOMER SERVICE TURNED AWAY A LOYAL TOYOTA CUSTOMER WHO WANTED NOTHING LESS BUT TO DRIVE HER BRAND NEW RAV4. MIKE CALVERT TOYOTA [XXX] BUSINESS DEVELOPMENT MANAGER 2333 SOUTH LOOP WEST HOUSTON TX 77054 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PROBLEM: ACCELERATOR STUCK IN 2010 TOYOTA RAV4 ON 3/31/10, WHILE AT LOW SPEED AND SLOWING FOR A STOP LIGHT, MY ACCELERATOR STUCK, IMPAIRING MY ABILITY TO STOP. I PRESSED FIRMLY ON THE BRAKE, THEN ENGINE CONTINUED TO RACE. WHILE CONTINUING TO PRESS THE BRAKE, I PUT THE CAR IN NEUTRAL, THEN INTO PARK. THE CAR STOPPED. I AM SURPRISED I DID NOT REAR END THE VEHICLE IN FRONT OF ME. I DROVE CAREFULLY TO THE ROCHESTER TOYOTA DEALERSHIP, JUST MINUTES AWAY. I SPOKE WITH THE SERVICE MANAGER. THIS VEHICLE IS ONE INVOLVED IN THE CURRENT TOYOTA RECALL. I HAD THE ACCELERATOR REPAIR MADE ON MARCH 5, 2010. I HAD NOT EXPERIENCED ANY ACCELERATOR PROBLEM BEFORE TODAY. I EXPLAINED TO THE MANAGER MY CONCERN THAT THE TRUE PROBLEM WITH UNCONTROLLED ACCELERATION HAS NOT BEEN IDENTIFIED, THUS MY PROBLEM OCCURRED DESPITE THE PRIOR REPLACEMENT OF MY PEDAL. I PHONE THE TOYOTA 800 NUMBER AN MADE A REPORT. NEITHER THE TOYOTA SERVICE MANAGER NOR THE PERSON AT THE 800 NUMBER COULD ASSURE ME THAT THESE INCIDENTS ARE BEING DOCUMENTED OR EVALUATED INDIVIDUALLY OR AS A GROUP. I FIND THIS VERY UNSETTLING, AND I'M CONCERNED FOR MY SAFETY AND THE SAFETY OF OTHERS IN AND AROUND TOYOTA VEHICLES.