2020 TOYOTA RAV4 Complaints

On September 16, 2022, I discovered the vehicle battery died. I charged the battery through a jump start. The car worked normally, except the radio and infotainment system failed to work, constantly rebooting in an endless cycle while the car was powered on. On September 29, 2022, I brought the car for service at Star Toyota of Bayside, New York, to diagnose the issue. On September 30, 2022, the service advisor told me that the entire infotainment system had to be replaced at a cost of about $1,400.00. The car is out of warranty apparently due to its mileage even though it is from 2020. The fact that a simple, common issue such as a dead batter caused this catastrophic damage to the infotainment system is totally, absolutely unacceptable. I now question the electrical integrity of these cars and I hope that NHTSA will undertake an investigation. I also seek full reimbursement from Toyota for all costs associated with this repair. I have video of the system rebooting. The file is too large to upload to this website with its 10MB file size limit. I'd be happy to provide it by other means. Thank you for your consideration.

The infotainment system stopped working after the car was 2 years and 3 months old. The screen flashes on and off and the screen is not responsive. The dealership disconnected the battery to do a hard reset and this did not help the issue. Also they were not able to update the software and said the radio/infotainment system which controls my radio, Bluetooth, navigation, and apple car play would need to be replaced all together for $1700. I have kept up with my maintenance schedule in general and have not had or done anything to have the radio/infotainment system to completely stop working. This is also distracting when driving having the screen flash on and off, especially at night.

I was driving down the hwy doing 75mph, herd a loud bang and vehical lost all power, was passing an exit right at the moment this happened and immediately pulled out and was able to coast to a stop. The exhaust smoked for a while and it left a huge puddle of what looked like motor oil where it stoped and never started back up again. Ended up having to have it towed to a dealership where im told it threw a rod and being as how there is already a recall on this engine for possible cracks im thinking this model probably need to be added to the recall list. The car has been sitting at the dealership where the tow truck left it. There is a recall involving the possibility that cracks could form in the engine, leading to coolant or oil leaks and stalling, overheating, or engine fires. If I hadnt had both my hands on the wheel I could have lost control and killed myself or worst off if there had been cars around me I could have caused a fatal accident. In this case the problem cant be reproduced as the engine is ruined but would be happy to offer to have it inspected. I have kept up with all the manufacturers maintenance request and there were no signs of a problem prior.

The contact owns a 2020 Toyota Rav4. The contact stated that while driving 65 MPH with the windows and sunroof opened, the contact heard an abnormal sound and noticed that the sunroof had exploded without impact. The other occupant was seated in the rear of the vehicle. There were no reported injuries. The local dealer was contacted and provided a cost for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000. The VIN was not available.

I want to file a complaint against Toyota for their design of air conditioner placement. My 2020 RAV4 just had to have repair including condenser replaced. Toyota's design allows rocks/foreign objects/debris to get behind the grill and damage the air conditioning system. There is no guard to stop these. This is on regular highway/rural road driving. I understand that the RAV4 is not the only Toyota car that has this design. My car is still under warranty, but this was not covered as it was deemed road hazard. I am unsure of the date this happened as I just started to notice it was not cooling efficiency and at first attributed it to Florida weather but as the days went on realized that there was something wrong. Estimate from Toyota Dealership was $1300.00

The contact owns a 2020 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 20V373000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 43,000.

We are not able to fill the gas tanks up on our vehicles to full published capacity of 14g. Lucky to get 10g. This limits the vehicle’s driving range.

I was driving at about 65mph with a few windows down and the sun roof closed. The temperature was around 80degrees, when all of the sudden there was a huge POP sound. I opened the sun roof cover and saw that it was the sun roof that shattered. All the glass was broken.

On May 12, 2022 I was driving our 2022 Rav4 Hybrid. At about 10 am that morning I arrived at the Sherwin Williams store in Chandler, AZ. I applied the brakes and put the car in park. But the car did not stop! It continued to forge ahead, smashing into the building barrier and even then it kept trying to move forward. 1.The whole front end was smashed. 2.The first responders had to pry open the door to extract me from the car. 3.It was later determined that I had broken a rib. (I was lucky it was not more.) 4.The car was later declared “totaled” by the insurance company. By -standers immediately called the police. 1.The police officer confirmed that the car was in park, at the time of the accident. 2.The officer also confirmed with witnesses that the car was in park but was still moving ahead. 3.The officer recorded the witnesses’ names and contacts. 4.I have a copy of the police report, Before the accident, both my husband and I had noticed that the car had a tendency to jump ahead even after putting it in park. Since that time I have connected with other Rav4 owners on social media and have discovered that this “ jumping ahead” has been experience by a lot of other owners.

I drove my car to work on 8/6/2022 at 1pm. Everythings were ok. At 10:30pm I started the engine. Put in gear and started to go I felt there is no power steering at all. It was so hard to turn. I left engine running and walk out make sure all the tires inflated. I went back to the car still no power steering. I tried to drive home without power steering assist. There was no warning lights. It took 20 min on freeway to drive home and still no power steering. If I turn on LTA then I will show LTA malfunction