2019 TOYOTA RAV4 Complaints

UNABLE TO FILL TANK TO PROPER AMOUNT STATED IN THE MANUAL. PUMP CLICKS OFF PRIOR TO THE TANK FILLING BUT IT SAYS IT IS FULL. MILEAGE TO EMPTY IS LESS THAN STATED WHEN PURCHASED. RAN OUT OF FUEL WHILE DRIVING! THIS IS A KNOWN ISSUE AND TOYOTA IS GIVING RUN AROUND TRYING TO GET IT FIXED. DEALERSHIP CLAIMS THEY CAN'T DUPLICATE IT.

DEFECTIVE FUEL TANK DESIGN ONLY ALLOWS ABOUT 8-9 GALLONS RATHER THAN THE 14.5 GALLONS ITS DESIGNED TO HOLD. TOYOTA SENT A LETTER LAST YEAR THAT THEY ACKNOWLEDGE THE ISSUE BUT ITS NOT OFFICIALLY A RECALL. THEY SAID THEY WOULD ADDRESS IT BUT NO WORD FROM THEM YET. DEALERSHIP WANTS TO CHARGE ME TO LOOK AT IT. ITS AS IF THEY DON'T RECOGNIZE THE ISSUE.

GAS TANK WILL NOT FILL UP IN THE HYBRID MODEL. IT STOPS AT AROUND 8 GALLONS, LEAVING ALMOST 1/4 TANK CAPACITY. THIS HAS BEEN THE SITUATION SINCE I BOUGHT THE CAR. THE DEALER IS AWARE AND VERIFIED THE ISSUE

ON DEC 14, 2020 I RECEIVED AN INTERIM NOTICE FROM TOYOTA CONCERNING MY 2019 RAV 4. I BOUGHT THE CAR NEW (LEFTOVER) ON MAY 29, 2020. WHEN I RECEIVED THE INTERIM RECALL I HAD HAD THE CAR FOR ALMOST SEVEN MONTHS WITH APPROXIMATELY 3500 MILES ON THE ODOMETER. SUBJECT OF RECALL: VEHICLE MAY STALL WHILE DRIVING. "THE VEHICLE MAY STOP OPERATING (STALL) AND THE DRIVER WOULD BE UNABLE TO RESTART IT". "IF A VEHICLE STALL OCCURS WHILE DRIVING, THIS COULD INCREASE THE RISK OF A CRASH". "WE WILL NOTIFY YOU AGAIN WHEN THE REMEDY IS AVAILABLE".I HAVE DONE EXTENSIVE RESEARCH SINCE IT INVOLVES MY SAFETY AS THE DRIVER. AS STATED THERE IS NO REMEDY. THE 'LIST' AT TOYOTA WAS STARTED IN JAN OF 2020 FOR AFFECTED MODELS. MY CAR WAS ADDED TO THE LIST IN OCT WHICH MEANS I DROVE FOR TWO MONTHS BEFORE BEING NOTIFIED OF A VERY SERIOUS RECALL. THE REPAIR PLAN IS DIVIDED INTO PHASES. MY RAV 4 WAS PHASE 10 (!!) BUT HAS BEEN MOVED TO PHASE 11. THE TARGET DATE FOR REPAIR IS LATE MARCH BUT SINCE THERE IS NO FIX FOR THE PROBLEM I DOUBT THIS DATE IS FEASIBLE. AFTER A LOT OF BACK AND FORTH WITH TOYOTA VIA THE DEALERSHIP AND MY INSISTENCE THAT THE CAR IS A DANGER TO DRIVE, ESPECIALLY ON HIGHWAYS, I LEFT MY CAR AT THE DEALERSHIP AND RECEIVED A LOANER. I AM A 70 YEAR OLD WIDOW AND SPENDING $36,000 FOR A CAR WAS A VERY BIG DECISION. I AM STILL MAKING MONTHLY PAYMENTS ON A VEHICLE SITTING AT THE DEALERSHIP INDEFINITELY.I HAVE SPOKEN WITH TOYOTA REPRESENTATIVES ABOUT REPURCHASING THE CAR FOR THE PURCHASE PRICE BUT APPARENTLY THEY RARELY DO THIS. THE FACT THERE IS NO REPLACEMENT PART LEADS ME TO CONCLUDE TOYOTA IS RECKLESS AND UNCARING ABOUT THE LIVES OF ITS BUYERS. I HAVE DEALT WITH MANY RECALLS IN MY LIFETIME BUT NOTHING AS FRIGHTENING AS THIS. I FEEL STRONGLY TOYOTA HAS A RESPONSIBILITY TO THE CONSUMER TO OFFER A MONETARY (REPURCHASE PRICE) SOLUTION TO THE INTERIM RECALL . (I DON'T KNOW HOW TO UPLOAD)

TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT WHILE IDLING AT 35 MPH, THE VEHICLE ACCELERATED FORWARD WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO VENICE TOYOTA (900 US-41 BYP, VENICE, FL 34285; (941) 484-9000) WHERE IT WAS CONFIRMED THE VEHICLE WAS WORKING AS DESIGNED AND THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECEIVED NOTICE FROM TOYOTA IN OCTOBER REGARDING DEFECT IN LOW PRESSURE FUEL PUMP. HAVE NOT RECEIVED ANY INFORMATION SINCE.

SOME TIMES AT TAKE OFF ENGINE SHUDDERS AS IF TO DIE. AT TIMES WHEN STOPPED WITH CAR IN GEAR AND WINDOW DOWN CAN SMELL ANTIFREEZE. MY WINDOW IS HARDLY EVER DOWN. SOMETIMES EXITING THE CAR I CAN SMELL IT FAINTLY.

COMPLAINT NUMBER 11282036, WHERE IS IT ON THE WEBSITE? THIS WAS MY COMPLAINT CONTACT ME TO LET ME KNOW, WHY IT IS NOT ON THE WEBSITE

FUEL TANK WILL NOT FILL COMPLETELY. WHEN FUELING, THE PUMP CONSISTENTLY SHUTS OFF BEFORE TANK INDICATOR REACHES "FULL". TOYOTA IS AWARE OF THIS ISSUE BUT REFUSES TO FIX MY VEHICLE DESPITE THE CUSTOMER SUPPORT PROGRAM NOTIFICATION WHICH IS CURRENTLY OCCURRING. I VISITED MY DEALER WHO WAS ABLE TO FILL THE TANK BY REPEATEDLY ADDING SMALL AMOUNTS OF GASOLINE EACH TIME THE FUEL PUMP SHUT OFF. NEW JERSEY, WHERE I RESIDE, DOES NOT ALLOW FOR SELF-SERVICE FILLING AND IT IS NOT PRACTICAL, NOR SAFE, TO FILL THE VEHICLE IN THIS MANNER. TOYOTA ACKNOWLEDGES THAT THERE IS AN ISSUE WITH THE SHAPE OF THE FUEL TANK AND/OR THE FUEL SENDER GAUGE. GIVEN TOYOTA'S UNWILLINGNESS TO ADDRESS THIS KNOWN ISSUE, AND THE HAZARDOUS SITUATION CREATED BY REPEATEDLY RESTARTING THE FUEL PUMP AFTER EACH SHUT-OFF IN ORDER TO REACH "FULL" ON THE TANK, TOYOTA SHOULD BE MANDATED TO INITIATE A RECALL OF ALL AFFECTED VEHICLES, WHERE "AFFECTED" INCLUDES ALL VEHICLES THAT FAIL TO FILL THE TANK AFTER THE INITIAL SHUT-OFF OF THE FUEL PUMP.

TWO MONTHS AGO I RECEIVED A RECALL PAPER. IN PURSUIT OF THIS, I TALKED TO SHORE TOYOTA THAT THE ENGINE RECALL PAPER HAS ARRIVED IN MY CAR AND I HAVE TO WORK FOR IT, BUT NOTHING HAS HAPPENED TILL NOW AND EVEN TODAY IT IS 1/5/21 THE PAPER HAS COME IN ITS FOR THAT, BUT IT IS NOT KNOWN WHEN THE WORK WILL BE DONE. I OFTEN CALL SHORE TOYOTA BUT THEY DON'T ANSWER THE SAME.