2020 TOYOTA RAV4 Complaints

TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT UPON PURCHASING THE VEHICLE, THE POWER STEERING WAS LOOSE AND BECAME DIFFICULT TO MANEUVER THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS. SHE ALSO STATED THAT THE STEERING WHEEL PULLED TO THE LEFT WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO TOM WOOD TOYOTA (6408 CRANE DR, WHITESTOWN, IN 46075) ON THREE OCCASIONS WHERE THE ALIGNMENT WAS ADJUSTED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN TOOK THE VEHICLE TO ANDY MOHR TOYOTA (8941 E US HWY 36, AVON, IN 46123) WHERE THE VEHICLE WAS DIAGNOSED WITH A MISSING FRONT TOE LINK. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. SHE THEN TOOK THE VEHICLE BACK TO ANDY MOHR TOYOTA FOR THE SECOND TIME WHERE THE MECHANIC MANUALLY ADJUSTED THE STEERING WHEEL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 20V286000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60.

I PURCHASED A 2020 TOYOTA RAV4 HYBRID LIMITED ADDITION FROM TOYOTA OF ESCONDIDO AND TOOK DELIVERY IN DECEMBER OF 2019. UPON DELIVERY, I NOTICED THE INSTRUMENTATION SAID THIS VEHICLE HAD 575 MILES TO EMPTY. WE WENT ON OUR ANNUAL CHRISTMAS TRIP TO N. CALIFORNIA. I NOTICED THAT OUR FIRST REFUELING I COULD NOT FILL THE TANK MORE THAN 9.5 TO 10 GALS OF FUEL WHEN SYSTEM SAYS LOW FUEL. THIS HAPPENS CONSISTENTLY SINCE THE FIRST FILL UP IN DEC 2019 TO NOW MAY 2020. THE BEST MILEAGE TO EMPTY HAS BEEN CONSISTENTLY 415 - 430 MILES TO EMPTY. WHERE DOES THIS EXPLAIN THE 14.5 GALLON FUEL TANK. SECONDLY WITH VERY CAREFUL AND TEDIOUS DRIVING IN TOWN OR HIGHWAY CANNOT ATTAIN ANYWHERE NEAR THE VEHICLE STICKER OF 41/38 MPG. THE BEST I CAN OBTAIN IN TOWN IS 31.5 MPG. I TOOK THE VEHICLE IN SEVERAL TIMES TO ADDRESS THIS ISSUE AND WAS TOLD THERE WAS NO FIX IN PLACE FOR THE FUEL ISSUE, BUT THEY ARE AWARE OF THIS ISSUE AND HAVE KNOWN OF THIS ISSUE SINCE 2019 MODELS. THEY HAD THE VEHICLE FOR THE DAY AND RETURNED IT TO ME WITH A FUEL ECONOMY READING OF 61 MPG. I WAS ASTONISHED AND ASKED HOW DID THEY DO THIS. THERE WAS NOT REPLY. JUST DRIVING THE VEHICLE HOME FROM THE DEALER THE FUEL ECONOMY STARTED TO FALL DRASTICALLY AND WITHIN 2 DAYS THE ECONOMY WAS BACK TO 31.5 MPG. *TR

I PURCHASE MY BRAND NEW TOYOTA RAV4 XLE ON MAY 9, 2020. EXPERIENCING VERY POORLY INSTALLED/DESIGNED SIDE MIRRORS THAT SHAKE REPEATEDLY. IT BEGAN HAPPENING WHEN IT WAS ONLY AT HIGHWAY SPEEDS BUT NOW IT IS ALL THE TIME AND HONESTLY, IT'S SUCH A SUBSTANTIAL VIBRATION. WENT TO THE DEALERSHIP AND HAVE THEM CHECK ON IT AND THEY AGREE WITH ME. AND THEY COMPARE THIS WITH 2 NEW OTHER RAV4 ON THEIR LOT AND THEY ALL DID THE SAME. THE DEALER CLAIMS IT'S A CHARACTERISTIC AND SAYING THAT THEY CANNOT DO ANYTHING ABOUT IT AND MADE ME HAVE TO OPEN A CASE WITH MANUFACTURING. THEY CLAIM I HAVE TO WAIT UNTIL A FIX IS ISSUED. ALSO CALLED AND TALKED WITH TOYOTA AND THEY SAID THE SAME THING, THAT THEY CAN'T DO ANYTHING ABOUT IT. I DEEM THIS A SAFETY CONCERN; PARTICULARLY WITH LANE CHANGING. IT'S A MAJOR PROBLEM AND I'M GETTING BLOWN OFF LIKE IT DON'T MATTER. I'M A TRAVEL NURSE AND DRIVING FROM STATE TO STATE AND DRIVING ON HIGHWAYS WITH THE SIDE MIRROR SHAKING WILL BE A DEFINITE SAFETY CONCERN. I BOUGHT A 2020 BRAND NEW CAR TO GET MORE SAFETY FEATURES WHILE I'M TRAVELING BUT IT SEEMS LIKE THAT IS NOT THE CASE. REALLY AFRAID THIS MIGHT CAUSE ACCIDENT. IM AFRAID OF MY SAFETY AND THE OTHER PEOPLE. I HAVE FRIEND WHO HAD THE SAME CAR WITH THE SAME ISSUE. HOPEFULLY YOU CAN GUYS HELP ME WITH THIS ISSUE. THANK YOU

YESTERDAY 05/21/2020 6 PM IN LAKE NONA ORLANDO , I STOPPED MY CAR ON THE ROAD DUE TO HAIL STORM AND RAIN AT 6 PM , I DIDN'T NOTICE THE DAMAGE IN THE NIGHT , WHOLE BODY IS DISFIGURED , NO GLASS BROKEN , EVERYWHERE DEPRESSION , I HAD RAV 4 2006 , PRADO 2014 IN UAE , THE BODY WAS VERY STRONG , BUT MY POOR 2020 RAV4 PREMIUM XLE CANT TOLERATE A SIMPLE HAIL STORM , I AM VERY UPSET , IF IT IS MADE OF STEEL IT WILL HAPPEN LIKE THIS , ITS PAPER LIKE ALUMINUM , I NEED A TOYOTA VEHICLE STRONG , NOT LIKE PAPER . KINDLY DO THE NEEDFUL, I BOUGHT THE CAR UNDER CAR LOAN , I SPEND ALMOST 38000$ ON IT 31000 PLUS INSURANCE PLUS INTEREST 4000 , TAX ETC WAITING FOR THE REPLY , OR PLEASE EXCHANGE WITH A STRONG SUV ANY MODEL WITH STEEL BODY , WHAT SAFETY FOR PASSENGERS , IN CASE OF A COLLISION , VERY UPSET WITH THIS SITUATION. *TR

THE GAS TANK WILL HOLD UP TO 10 GALLONS OF GAS AND TRYING TO ADD MORE CAUSES THE TANK TO OVERFLOW, EVEN WHEN THE FUEL LIGHT INDICATES THE GAS TANK ISN'T FULL. VEHICLE IS ADVERTISED TO HOLD 14.5 GALLONS. *TR

TOYOTA ADVERTISES THE 2020 RAV4 HYBRIDS ARE EQUIPPED WITH 14.5 GALLON FUEL TANKS, THE HYBRID ALLEGEDLY SHOULD GET 41 MILES PER GALLON FOR CITY DRIVING, 38 MPG FOR HIGHWAY DRIVING AND A COMBINED 40 MPG. THIS SHOULD APPROXIMATELY PROVIDE A RANGE OF 580 MILES ON A TANK OF GAS. HOWEVER, MY RAV4 HYBRID CANNOT REACH THAT RANGE BECAUSE WHEN REFUELING, THE GAS PUMP NOZZLE AUTOMATICALLY SHUTS OFF BEFORE THE TANK IS CLOSE TO BEING FULL. ADDING 8 GALLONS OF GAS WHEN THE LOW FUEL LIGHT IS ILLUMINATED CAUSES THE FUEL NOZZLE TO SHUT OFF. TRYING TO ADD MORE FUEL ALLEGEDLY CAUSES AN OVERFLOW EVEN THOUGH THE TANK SHOULD HOLD 14.5 GALLONS TOTAL. WHEN I CHECKED WITH THE DEALER ABOUT THE ISSUE THEY DO NOT HAVE ANY FIX FOR THIS ISSUE AND THEY HAVE SAID TOYOTA ALREADY KNOWS ABOUT THE ISSUE. I GOT PISSED OFF BECAUSE BOTH THE DEALER AND TOYOTA KNOWS ABOUT THE ISSUE, BUT THEY HIDE THIS INFORMATION FROM ME WHILE SELLING THIS CAR. I GUESS THEY CANNOT ADVERTISE FUEL TANK CAPACITY AS 14.5 GAL, WHAT THEY ARE DOING IS UNETHICAL. I WISH I GET AN OPTION TO RETURN MY CAR AND GET MY MONEY BACK.

I HAVE OWNED THIS RAV 4 HYBRID FOR 4 MONTHS. I HAVE DRIVEN ONLY 2500 MILES SO FAR. I LIVE IN NEW ENGLAND AREA. RAV4 IS MADE IN CANADA. TWICE IN THE LAST 3 MONTHS I HAVE HAD A DEAD BATTERY AFTER LEAVING PARKED FOR 2-4 DAYS. BOTH TIMES NEED ASSISTANCE FROM A BATTERY CHARGER. HYBRID BATTERY SHOWS OVER HALF CHARGED. THE 12 VOLT BATTERY SEEMS TO BE THE ISSUE. THERE ARE NO AFTERMARKET ACCESSORIES. SMARTPHONE APP NOTIFIES ME IF THERE IS AN ISSUE WHEN PARKED. THIS ISSUE IS NOT ISOLATED. MANY COMPLAINTS ON RAV4 FORUMS.

FUEL GAUGE DOES NOT REFLECT THE TRUE AMOUNT OF FUEL IN THE FUEL TANK. IT SEEMS TO BE SHOWING LESS FUEL FOR EXAMPLE THE RAV4 HYBRID HAS A CAPACITY OF 14.7 GALS OF FUEL. FILLING UP WHEN THE INDICATOR SHOWING ABOUT 18 MILES AND ABOUT 1/4 TANK. RE-FUELING ONLY 9.8 GALLONS WAS PUT INTO THE TANK. THE 2020 RAV4 HYBRID WILL ACHIEVE GOOD GAS MILEAGE AND AT 1/4 TANK SHOULD BE ABOUT 3.7 GAL. IN THIS CASE IT SHOULD HAVE 4.5 GALLONS. I WOULD ASSUME THAT A RESERVE WOULD BE 2 GALLONS WHICH WOULD GIVE ME 60+ MILES UNTIL COMPLETELY EMPTY. NOW IT IS BETTER TO HAVE MORE FUEL INSTEAD OF THE OPPOSITE OF LESS FUEL. BUT DEFINITELY THE 2020 RAV4 HYBRID HAS A FUEL INDICATOR ISSUE. WHICH FROM MY RESEARCH HAS THE SAME ISSUE STARTING FROM THE REDESIGNED 2019 RAV4. IT WOULD ALSO SEEM THAT TOYOTA HAS NOT BEEN INCLINED TO PROVIDE A FIX FOR THE ISSUE, SINCE THIS IS OCCURRING IN TWO MODEL YEARS. TOYOTA NEEDS TO ADDRESS THE ISSUE IN A TIMELY MANNER AND IN MY OPINION IT HAS NOT DONE FOR ITS CUSTOMERS. I ASK THE NHTSA TO INVESTIGATE THIS ISSUE TO PROVIDE REDRESS TO THE OWNERS OF THE RAV4 STARTING WITH THE REDESIGN 2019 MODEL YEAR. YOUTUBE HAS NUMEROUS COMPLAINTS FOR THIS ISSUE. I HAVE CONTACTED TOYOTA SUPPORT BY PHONE AND THEY SAY ARE AWARE OF THE ISSUE I REPORTED BUT HAVE NO TRUE FIX OR WHY IT IS OCCURRING. I PREVIOUSLY OWNED A 2017 RAV4 HYBRID AND THIS ISSUE WAS NOT REFLECTED IN THIS MODEL YEAR. WHEN FILLING AT ABOUT 1/4 TANK I WOULD BE PUMPING ABOUT 12-12.5 GALLONS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TOYOTA TELLS ME THAT THE LANE DEPARTURE SYSTEM (LDA) AND THE LANE TRACING SYSTEM (LTA) ARE INDEPENDENT BY DESIGN. THIS CREATES AN UNSAFE DRIVING ENVIRONMENT AND HAS THE POTENTIAL TO CAUSE ACCIDENTS. I HAVE ABOUT 4700 MILES ON MY CAR AND MANY MILES OF DRIVING WITH THE LDA & LTA ENGAGED. I HAD POSITIVE CONTROL OF THE STEERING WHEEL AT ALL TIMES IN THE INCIDENTS DESCRIBED BELOW. WHILE DRIVING DOWN THE ROAD THE LTA CONSTANTLY MAKES CORRECTIONS TO THE RELATIVE POSITION OF THE CAR IN THE TRAFFIC LANE. IT REGULARLY TRIES TO STEER YOU OUT OF YOUR LANE. USUALLY, WHEN THE LTA IS STEERING THE VEHICLE OUT OF THE LANE, THE LDA SIGNALS. THE LTA DOES NOT MAKE A CORRECTION DESPITE THE LDA SOUNDING. IF THE LTA/LDA COMMUNICATED, RATHER THAN BEING SEPARATE MODULES, THE LDA WOULD TELL THE LTA IT WAS ABOUT TO STEER THE CAR OUT OF THE LANE AND MAKE THE CORRECTION. INSTEAD, THE LTA STEERS THE CAR OUT OF THE LANE AND THE LDA TELLS YOU THAT YOU LEFT THE LANE OR WILL LEAVE THE LANE. WHEN I DROVE 40 PLUS MILES TO THE DEALER, I TOLD HIM THAT I FELT AS IF I HAD WRESTLED THE VEHICLE THE ENTIRE WAY. THE SERVICE MANAGER DROVE THE VEHICLE AND EXPERIENCED THE CONDITIONS I AM DESCRIBING. HE TOLD ME THAT TOYOTA TOLD HIM THE VEHICLE WAS FUNCTIONING AS DESIGNED. I ALSO CALLED TOYOTA USA AND WAS TOLD THE SYSTEMS ARE INDEPENDENT AND FUNCTIONING AS DESIGNED. I TOLD THE DEALER AND TOYOTA USA THAT THE SYSTEMS ARE A SAFETY HAZARD. AS AN INDEPENDENT SYSTEM THE LTA CREATES A HAZARDOUS DRIVING CONDITION. IT IS TRYING TO STEER YOU OUT OF YOUR LANE, AND IF YOU DON'T MAINTAIN STRONG PRESSURE ON THE STEERING WHEEL, YOU WILL LEAVE YOUR LANE. THAT IS ESPECIALLY TRUE IF YOU IF DRIVE BY AN EXIT LANE. ON AN EXIT LANE TO THE RIGHT, EVEN THOUGH THERE IS A LANE MARKING TO THE LEFT OF THE VEHICLE, IT MAKE A SHARP PULL TOWARD THE RIGHT,

I AM WRITING THIS LETTER REQUESTING YOUR ASSISTANCE IN RESOLVING A CONTINUING PROBLEM I HAVE EXPERIENCED REGARDING MY RECENTLY PURCHASED 2020 TOYOTA RAV 4. IT SEEMS MY CAR CANNOT STAY IN THE DRIVING LANE, EVEN FOR A SHORT DISTANCE, WITHOUT MY HAVING TO CONSTANTLY ADJUST THE STEERING. I HAVE TAKEN MY CAR FOUR TIMES TO AUTHORIZED TOYOTA REPAIR SHOPS, BUT EACH TIME THEY WERE UNABLE TO CORRECT THIS PROBLEM. IN FACT, I WAS TOLD THAT THERE IS NOTHING WRONG WITH MY CAR, AND THIS IS HOW A TOYOTA RAV PERFORMS. I ALSO HAD A TIRE ALIGNMENT, THINKING THIS WAS THE PROBLEM, BUT TO NO AVAIL. GERMAINE TOYOTA ALLOWED ME TO TEST DRIVE A SIMILAR CAR, AND I NOTED IT STILL NEEDED CONTINUAL ATTENTION, BUT NOT AS MUCH AS MY CAR. I BELIEVE THIS TO BE A DANGEROUS DEFECT IN THE CAR AND MAY LEAD TO MANY UNNECESSARY ACCIDENTS. PLEASE LET ME KNOW IF YOU WILL BE OF ASSISTANCE TO ME AND OTHERS WHO MAY BE IN THE SAME SITUATION. I ANXIOUSLY AWAIT HEARING FROM YOU.