2010 TOYOTA RAV4 Complaints

I AM FILING A COMPLAINT AGAINST BUTLER TOYOTA LOCATED AT 9419 ARONSON DR., INDIANAPOLIS, IN 46240. THIS IS THE ADDRESS OF THE SERVICE DEPARTMENT. WE HAVE BEEN CALLING THEM FOR TWO YEARS TO TRY AND GET THE RECALLS TAKEN CARE ON OUR CAR. EACH TIME WE HAVE CALLED THEY SAY THEY DO NOT HAVE THE PARTS IN STOCK. I JUST TRIED TO SCHEDULE AN APPOINTMENT WITH THE SERVICE DEPARTMENT AGAIN TODAY AND WAS GIVEN THE SAME STORY.

THE DRIVER'S SUN VISOR WILL NOT STAY IN THE CLOSED POSITION & IS CONSTANTLY FALLING DOWN, WHICH OBSTRUCTS MY VIEW. THE ATTACHED PHOTO SHOWS THE VISOR AS CLOSED AT IT WILL STAY. I HAVE CONTACTED TOYOTA AND THEY REFUSE TO ACKNOWLEDGE THE PROBLEM, DESPITE THE FACT THAT ON SEVERAL MESSAGE BOARDS NUMEROUS OWNERS REPORT THAT THIS IS A DESIGN FLAW DATING BACK TO PRIOR RAV4 GENERATIONS.

MY CAR IS TOYOTA 2010 RV4 SPORT.THIS MORNING WHEN I START ENGINE, THE SYMBOLS OF "ELECTRIC POWER STEERING SYSTEM WARNING LIGHT , ABS, AIRBAG, BREAKER , SLIP INDICATOR WARNING LIGHT" ON DASHBOARD ALL LIGHTS ON. THAT'S NEVER HAPPEN BEFORE. AND WHEN I WAS DRIVING, THE STEERING WHEEL BECOME HEAVY. I WAS SO SHOCKED AND GO TO A LOCAL AUTO SERVICE STORE, THEY CHECK AND TOLD ME THIS IS ELECTRONIC STEERING MOTOR ISSUE. THEY ADJUSTED AND WHEEL BACK TO NORMAL NOW, BUT THEY ALSO MENTION THEY CAN NOT GUARANTEE THE SAME SITUATION WILL BE BACK OR NOT. AND THEY RECOMMEND ME TRY TO AVOID DRIVE ON FREEWAY ( BUT THIS IS IMPOSSIBLE IF YOU LIVE IN CALIFORNIA). I WAS TOLD THE SAME PROBLEM HAPPEN ON TOYOTA RECALL GROUP BUT NOT INCLUDING MY CAR'S MAKE YEAR.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (COPELAND TOYOTA, 1554 MAIN ST, BROCKTON, MA 02301) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 137,000.

I PURCHASED NEW FROM TOYOTA OF WARRENTON, VA IN 2010. MY CAR DEVELOPED A PAINT PEELING PROBLEM LAST WINTER. I HAVE BEEN TOLD BY AN AUTO PAINT COMPANY THAT IT IS DUE TO MANUFACTURER MALFUNCTION. I HAVE ATTEMPTED TO CONTACT TOYOTA OF NORTH AMERICA; I FILED A COMPLAINT, MET WITH MY LOCAL DEALER AND DISCOVERED THAT CORPORATE GIVES THE DEALER THE POWER TO DELETE THE CLAIM, PREVENTING ME FROM DEALING DIRECTLY WITH THE MANUFACTURER. IN EFFECT, I HAVE NO RECOURSE.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THE VEHICLE SPEED ACCELERATED INDEPENDENTLY CAUSING THE CONTACT TO REAR END THE VEHICLE IN FRONT OF HER, WHILE SHE HAD THE BRAKE PEDAL DEPRESSED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO MEDICAL INJURIES THAT WERE SUSTAINED THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TOWED, THE CONTACT ABLE WAS TO DRIVE THE VEHICLE HOME. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND OFFERED TO BUY BACK THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. *TT UPDATED 9/18/18*JB

TAKATA RECALL, MY REAR SWERVED AS I MOVED RIGHT TO AVOID A HEAD ON COLLISION, MY CHEST HIT THE STEERING WHEEL SO HARD THAT I BROKE 6 RIBS INCLUDING MY STERNUM BECAUSE THE AIRBAGS DIDN'T DEPLOY UNTIL AFTER THE IMPACT , I ALSO SAW ANOTHER RECALL THAT WAS ANNOUNCED 2 OR 3 DAYS AFTER MY ACCIDENT WHICH RESULTED IN A TOTAL LOSS WHICH WAS THE REAR SUSPENSION NEEDED TO BE REPLACED BECAUSE IT COULD CAUSE AN ACCIDENT I REPORTED THIS TO NHTSA AND WAS GIVEN A REFERENCE NUMBER10937800, PLEASE KEEP ME UPDATED THIS IS HORRIBLE THAT THESE PEOPLE KNOWINGLY PUT FAULTY PARTS ON A VEHICLE, I AM STILL AFRAID TO DRIVE I FELT MY CAR SHAKING AND BLAMED IT ON THE ROADS, THE WIND, ANYTHING BECAUSE I DIDN'T WANT TO BELIEVE SOMEONE WOULD SELL A VEHICLE KNOWING IT WAS NOT SAFE

RECALL SERVICE WAS NOT PERFORMED BY AUTHORIZED DEALERSHIP AS PART OF A SCHEDULED SERVICE ON MULTIPLE RECALLS. NEITHER THE MANUFACTURER NOR DEALERSHIP HAS CONTACTED ME FOR UPDATED RECALL SERVICE. A VERBAL EXPLANATION FOR THIS LACK OF RECALL SERVICE IS THAT A PART IS NOT AVAILABLE TO COMPLETE THIS ONE RECALL SERVICE.

SINCE PREVIOUS RECALL REMEDY PERFORMED FOR THE WATER DIVERTER CHANNEL. IN ADDITION, A NEW WIPER LINKAGE WITH A WIPER MOTOR CRANK ARM WILL BE INSTALLED. THE WIPER LINKAGE WILL HAVE A PROTECTIVE COVER OVER THE WIPER LINKAGE JOINT TO MINIMIZE WATER SPLASH AND A RETAINER RING TO PREVENT THE WIPER ARM FROM SEPARATING FROM THE WIPER MOTOR. WHEN RAINING WATER HAS BEEN DIVERTED INTO VEHICLE FROM BEHIND GLOVE BOX AND LEAKS ON FLOOR MATS AND CARPETING. WATER IS CONTINUING TO SET ON WIPER ASSEMBLY. VERIFIED WATER NOT COMING FROM MECHANICAL MALFUNCTION OR FROM WINDSHIELD AS THIS ONLY OCCURS DURING RAINING PERIODS SINCE RECALL WAS PERFORMED.

2006-2011 TOYOTA RAV4 REAR LOWER SUSPENSION ARM RECALL G0V I WENT IN TO HAVE THIS RECALL PERFORMED FOR A 3RD TIME AND WALKED OUT PAYING A BILL OF $1,585.92. THIS WAS A RESULT OF THE RECALL PUT INTO PLACE BY TOYOTA. WHAT THE RECALL DOES NOT ADDRESS IS THE ISSUE PERFORMING A REAR-END ALIGNMENT ON THE VEHICLES AFFECTED BY THIS RECALL. A REAR-END ALIGNMENT WILL NOW CONSIST OF REPLACING THE PREVIOUSLY ADJUSTABLE REAR SUSPENSION ARMS MADE NON-ADJUSTABLE DUE TO THE EPOXY APPLIED FOR THIS RECALL, ALIGNING THE REAR END AND RE-APPLYING EPOXY WITH PARTS. THE COST OF A REAR-END ALIGNMENT TO THE VEHICLE OWNER WILL NOW INCLUDE THE COST FOR REPLACING THE REAR SUSPENSION ARMS AND THE RECALL EPOXY KIT. THIS IS THE 'BAND-AID FIX" FOR THE DESIGN OR DESIGN IMPLEMENTATION FLAW IN THE REAR-END CONTROL ARM THAT TOYOTA HAS PUT IN PLACE. THIS IS NOT ACCEPTABLE. WHEN I PURCHASED THE TOYOTA RAV4, THE COST OF A REAR-END ALIGNMENT WAS A FRACTION OF THE CURRENT COST WITH THIS "BAND-AID FIX" IN PLACE. I FEEL THAT TOYOTA IS NOT TAKING RESPONSIBILITY FOR THIS DESIGN FLAW AND UNFORTUNATELY IS PASSING THE ADDED EXPENSE TO THEIR CUSTOMERS. I WILL BE TRADING IN MY RAV4 AS SOON AS I CAN. I WILL NOT BE REPLACING IT WITH ANOTHER TOYOTA PRODUCT BECAUSE OF THIS EXPERIENCE. IT IS SAD TO THINK THAT THIS IS THE THIRD TRY TO REPAIR THIS ISSUE AND THIS IS THE BEST THAT TOYOTA CAN COME UP WITH, BY MAKING THE CUSTOMER PAY MORE FOR THE PLEASURE OF OWNING A SUPPOSEDLY RELIABLE AND LOW MAINTENANCE COST VEHICLE. *TR