2002 TOYOTA SEQUOIA Complaints

WE RECEIVED A RECALL IN JUNE 2014 FOR THE FRONT PASSENGER AIRBAG ON OUR 2002 TOYOTA SEQUOIA THAT WAS ANNOUNCED IN APRIL OF 2013 BY TOYOTA AS BEING DEFECTIVE(CAUSING SERIOUS HARM IF DEFLATED AS METAL PARTS COULD STRIKE OCCUPANTS OF VEHICLE). IT IS NOW APRIL OF 2015 AND WE HAVE NOT BEEN NOTIFIED BY TOYOTA TO HAVE THIS REMEDIED. ACCORDING TO THE STATUS ON WWW.TOYOTA.COM/RECALL THEIR ISN'T A REMEDY AVAILABLE. 2 YEARS HAVE PASSED AND THIS IS TOO LONG TO HAVE A CUSTOMER WAIT FOR A REMEDY AND IT IS VERY DISAPPOINTING TO ME AS I THOUGHT HIGHLY OF TOYOTA UNTIL NOW AND WILL SPREAD THE WORD TO EVERYONE I KNOW IF THIS ISN'T TAKEN CARE OF SOON. WE ARE TIRED OF NOT BEING ABLE TO HAVE ANYONE RIDE IN THE FRONT PASSENGER SEAT. PLEASE GET ON TOYOTA TO DO THE RIGHT THING AND FIX OUR VEHICLE'S FRONT PASSENGER AIRBAG. *TR

TOOK VEHICLE IN FOR SAFETY INSPECTION AND WAS INFORMED THERE WAS A RUST HOLE IN THE FRAME. CALLED TOYOTA 800-331-4331 SPOKE TO [XXX] C AND WAS INFORMED THAT TOYOTA WILL DO NOTHING TO HELP ME AT ALL. CASE # [XXX]. HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 TOYOTA SEQUOIA. THE CONTACT STATED THAT THE FRAME ON THE REAR OF THE VEHICLE WAS CORRODED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE CONTACT STATED THAT TWO WEEKS LATER, THE TIE RODS FRACTURED FROM THE REAR OF THE VEHICLE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.

DURING 2006, THE REAR LIFTGATE WINDOW FRAME RUSTED CAUSING THE REAR WINDOW TO FALL OPEN. THE DEALER STATED IT WOULD COST ~$1,600 TO REPLACE THE EQUIPMENT AND ASSOCIATED PARTS. I DECIDED NOT TO REPLACE DUE TO THE INFREQUENT USAGE OF THE REAR LIFTGATE WINDOW. AROUND MARCH 15, 2015, THE REAR WINDOW FELL OPEN DUE TO COMPLETE DESTRUCTION OF THE WINDOW FRAME AND ASSOCIATED HARDWARE DUE TO CORROSION. ALSO, IN FEBRUARY 2015, NOTICED THAT THE FRAME OF THE VEHICLE WAS "SOFT" WHILE JACKING THE VEHICLE FOR BRAKE INSPECTION. THE VEHICLE HAS THE SAME FRAME AS THE TOYOTA TACOMA WHICH WAS RECALLED BY TOYOTA MANY YEARS AGO DUE TO EXCESSIVE CORROSION ISSUES. MY VEHICLE IS EXHIBITING THE SAME PROBLEM. *TR

THE VSC RANDOMLY ACTIVATED TWICE WITHIN 10-15 MINUTES WHILE TRAVELING ON A DRY, CLEAN INTERSTATE FREEWAY AT ABOUT 70 MPH, CAUSING THE VEHICLE TO SWERVE CONSIDERABLY. THERE WERE NO EXTERNAL CIRCUMSTANCES THAT APPEARED TO CAUSE THIS INCIDENT. WEATHER CONDITIONS: CLEAR SKIES, SUNSHINE, 80 DEGREES, DRY, LEVEL ROADS. AFTER THE SECOND INCIDENT, WE WERE ABLE TO GET THE VEHICLE TO A NEARBY DEALERSHIP. WE SINCE LEARNED THE 2003 SEQUOIA APPARENTLY HAD A RECALL REGARDING THIS SAME SITUATION. *TR

FIRST OF ALL I LIVE ON A ISLAND IN HAWAII CALLED MOLOKAI. TOOK CAR INTO A REPAIR SHOP AND THEY TOLD ME THEY CAN'T DO THE REPAIRS CAUSE OF LIABILITY SO I CALLED TOYOTA, AND THEY SAID I NEEDED TO SHIP THE CAR TO HONOLULU OR MAUI FOR REPAIRS. JUST TO SHIP MY CAR OFF THE ISLAND IS GOING TO COST ME ABOUT $500.00 ROUND TRIP. WHY CAN'T THEY SEND A TECHNICIAN TO THE ISLAND TO DO THE JOB!!!! IT'S THERE RESPONSIBILITY TO KEEP MY CAR AS SAFE AS POSSIBLE. I ALSO TALKED TO OTHER PEOPLE THAT OWNS TOYOTA'S AND THEY ARE HAVING THE SAME TROUBLE! I ALSO TALKED TO THE TECHNICIAN AT THE SHOP AND THEY SAID HONDA HAS A SIMILAR PROBLEM AND HONDA SENDS THERE TECHNICIAN TO THE ISLAND TO DO THE JOB WHY CAN'T TOYOTA DO THE SAME? *TR

TL*THE CONTACT OWNS A 2002 TOYOTA SEQUOIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V655000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TL*THE CONTACT OWNS A 2002 TOYOTA SEQUOIA. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE BALL JOINTS FRACTURED WITHOUT WARNING CAUSING THE VEHICLE TO STALL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,500.

RECEIVED A RECALL NOTICE FOR THE AIRBAG. WENT TO VASSER TOYOTA IN NAPA, CA. TOLD THEY DON'T HAVE THE PART AT THE TIME. ASKED VASSER TOYOTA CALL ME FOR AN APPOINTMENT WHEN THE PART WAS AVAILABLE. CALLED ME FOR AN APPROX 2 WEEKS LATER. UPON COMPLETION OF THE APPT WAS TOLD: 1) THEY DIDN'T HAVE THE RECALL PART SO DID NOT PERFORM THE RECALL WORK. 2) I NEEDED NEW SHOCKS - I HAD THEM REPLACED 3K MILES PREVIOUSLY AND AS A LICENSED MECHANICAL ENGINEER, KNEW THEY DIDN'T NEED TO BE REPLACED.. 3) I NEEDED NEW WINDSHIELD WIPERS - REPLACED 1 MONTH PREVIOUSLY. 4) I NEEDED NEW TIRES - REPLACED WITH NEW 40K MILE MICHELIN'S 10K MILES PRIOR. WHEN CHALLENGED, SERVICE PERSON BACK-PEDDLED GIVING NO EXCUSE AND SAID, "I'LL HAVE OUR SERVICE MANAGER CALL YOU RIGHT AWAY." I NEVER RECEIVED A CALL, MESSAGE, LETTER OR ANY COMMUNICATION EXPLAINING AWAY VASSER TOYOTA'S PROTOCOL TO GET PEOPLE TO "SCHEDULE AN APPOINTMENT FOR A RECALL" ONLY TO USE IT AS A BAIT-AND-SWITCH TO UP-SELL NAIVE CAR OWNERS INTO UNNECESSARY SERVICE. *TR

NOTICED PROBLEM WITH VEHICLE TRACTION WHEN DRIVING AT LOW SPEED IN WET OR SNOWY WEATHER. PROBLEM WITH ACCELERATION AND TRACTION WHEN ACCELERATING. HEARD A RATCHETING SOUND AND NO TRACTION WHEN TRYING TO ACCELERATE FROM A STOPPED POSITION ON A WET ROAD. AFTER SOME RESEARCH IT SOUNDS VERY SIMILAR TO EARLIER RECALL WITH NHTSA CAMPAIGN ID: 10V17600 FOR TOYOTA SEQUOIA VEHICLES MANUFACTURED BETWEEN APRIL 1, 2002 THROUGH APRIL 17, 2003. CALLED TOYOTA SERVICE LINE ON 11/9/2010 AND THEY INFORMED US THAT THIS RECALL DOESN'T APPLY TO OUR VEHICLE SINCE OUR VEHICLE WAS APPARENTLY MANUFACTURED ON 3/8/2002 (A FEW WEEKS EARLIER THAN THE RECALL COVERS). WE LIVE IN A VERY DRY CLIMATE WITH VERY LITTLE TO NO PRECIPITATION BUT NOTICED IT AGAIN AFTER RAINFALL. FILED A CASE# [XXX]ON 12/10/13 WITH TOYOTA WITH NO RESPONSE. PLEASE HELP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR