2011 TOYOTA SIENNA Complaints

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S WINDSHIELD HAD A CRACK APPROXIMATELY SIX INCHES LONG. THE VEHICLE WAS TAKEN TO RIVERSIDE TOYOTA (131 HWY 411 E, ROME, GA 30161, (706) 291-2886), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, (AT 40 MONTHS, BUT LESS THAN THE MILEAGE WARRANTY), BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, SHOULD CHECK THE HINGE AND PIN TENSION AND HAVE IT FIXED WHILE IT COULD BE UNDER WARRANTY. THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. CURRENTLY GETTING AN ESTIMATE FROM THE DEALERSHIP. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS.

TAKATA RECALL WE TOOK THE CAR TO THE TOYOTA DEALER IN KATY IN MID FEBRUARY 2018 TO SOLVE THE AIR BAG RECALL AND POWER DOORS. THEY SAID THE DO NOT HAVE THE PARTS; WE HAVE GO BACK TWICE BUT THEY SAY THEY STILL DO NOT HAVE THEM. NOW ALMOST 3 MONTHS LATER THEY HAVE NOT DONE ANYTHING ABOUT IT. WE HAD NOT HAVE ANY ACCIDENT BUT WE DO NOT FEEL SAFE WHEN DRIVING THE CAR.

TOYOTA HAS A KNOWN FAILURE ISSUE WITH THE ENGINE OIL COOLER HOSE ON THIS MODEL. WITH THIS ISSUE, A DEFECT IN THE HOSE CAUSES OIL TO LEAK RAPIDLY FROM THE HOSE. A SEARCH OF THE INTERNET CAN FIND MANY INSTANCES OF THIS ISSUE, WITH CATASTROPHIC ENGINE FAILURE RESULTING IN CERTAIN CASES. TOYOTA HAS ISSUED WARRANTY ENHANCEMENT ZE2 TO COVER THIS. THE WARRANTY TERM FOR THIS ITEM IS EXTENDED TO TEN YEARS AND 150,000 MILES. I EXPERIENCED THIS FAILURE LAST WEEK. IT OCCURRED AS I WAS PULLING INTO A CAR WASH. SMOKE STARTED COMING FROM MY ENGINE AND THE CAR WASH WORKER NOTICED OIL LEAKING FROM UNDERNEATH. I HAD TO HAVE THE VEHICLE TOWED AND THE HOSE REPLACED. THE TOTAL COST WAS $665. I ATTEMPTED TO GET COVERAGE FROM TOYOTA, BUT MY REQUEST WAS DENIED DUE TO THE FACT THAT THE MILEAGE WAS AT 167,000. THE REASON FOR MY COMPLAINT IS THAT A MAJOR, KNOWN DEFECT SUCH AS THIS SHOULD NOT BE TIME OR MILEAGE LIMITED. GIVEN THE CATASTROPHIC FAILURE THAT CAN RESULT FROM THIS DEFECT, TOYOTA SHOULD HAVE BEEN REPLACING THE DEFECTIVE HOSES RATHER THAN FORCING CUSTOMERS TO ENDURE THE PROBLEMS OF FAILURE IN THE FIELD, WHICH OFTEN RESULTED IN BLOWN ENGINES AND THE NEED TO HAVE VEHICLES TOWED IN FOR REPAIRS. IF TOYOTA IS NOT GOING TO TAKE THE STEP OF PREVENTING THE PROBLEM, THEY SHOULD AT LEAST TAKE CARE OF THE PROBLEM WHEN IT OCCURS - REGARDLESS OF AGE OR MILEAGE - BECAUSE THE CAUSE IS CLEARLY THE RESULT OF A KNOWN DEFECT. I CONTACTED TOYOTA WARRANTY SERVICE FOR REIMBURSEMENT AND MY CLAIM WAS DENIED. I CALLED BACK AND ASKED TO ESCALATE IT. I WAS TRANSFERRED TO A HIGHER LEVEL AGENT WHO AGAIN DENIED MY CLAIM AND TOLD ME TO ADDRESS MY COMPLAINT OUTSIDE OF TOYOTA, WHICH IS WHY I AM FILING HERE. WITH THIS COMPLAINT, I AM SEEKING REIMBURSEMENT OF MY $665 COSTS. I FURTHER SUGGEST THAT TOYOTA BE URGED TO REVISE WARRANTY ENHANCEMENT ZE2 TO REMOVE THE MILEAGE AND TIME LIMITS.

REAR DRIVER SIDE DOOR DOES NOT CLOSE PROPERLY AND WILL OCCASIONALLY OPEN WHILE DRIVING CAUSING WARNING LIGHTS, RINGING BELLS, AND WARNING STATEMENTS ON DISPLAY BOARD. WHEN DOOR IS CHECKED IT APPEARS CLOSED. CABLE THAT RUNS DOOR SEEMS TO BE FRAYED DESPITE IT BEING USED LESS FREQUENTLY THAN THE PASSENGER SIDE REAR DOOR.

OPENED FRONT HOOD USED ROD TO HOLD HOOD UP - WHEN I WENT TO CLOS HOOD I FORGOT ABOUT ROD AND WITH VERY LITTLE PRESSURE THE HOOD CRUMPLED LIKE ALUMINUM FOIL AT THE PLACE WHERE ROD WAS

1. LH & RH SLIDING DOOR : WARNING LIGHT OF OPEN DOOR SHOWS UP WHEN THE CAR STOP, TURN OR ON RAMP ON ANY ROAD. 2. REAR DOOR : WARNING LIGHT OF OPEN DOOR SHOWS UP WHEN DRIVING SIDE WINDOW IS LOWED ON ANY ROAD. RECALLED ON 2017. BUT FAB.2018 HAPPEN AGAIN.

I WAS DRIVING THE VEHICLE DOWN THE INTERSTATE AND IT STARTED TO SLOW DOWN. THE ENGINE WAS STILL RUNNING. HOWEVER, THE TRANSMISSION WAS SLIPPING AND I COULD NOT MAINTAIN THE POSTED SPEED LIMIT. THE ONLY WAY TO KEEP THE VEHICLE MOVING WAS TO REV THE ENGINE UP TO BETWEEN 5,000 AND 6,000 RPM. FORTUNATELY, I WAS ABLE TO GET TO AN EXIT AND GET THE VEHICLE TO A PARKING LOT. AT THAT POINT, THE VEHICLE WOULD NOT MOVE UNDER IT'S OWN POWER. THE ENGINE WOULD RUN, BUT THERE WAS NO POWER TO THE DRIVE WHEELS. THIS CONCERNS ME AS I WAS LUCKY TO GET THE VEHICLE OFF THE INTERSTATE AND OFF THE ROAD WITHOUT INCIDENT. OTHERWISE, GIVEN THE TRAFFIC AND POSTED SPEED LIMIT, I WAS CONCERNED THAT SOMEONE WOULD RUN INTO ME.

3 TIMES THE WINDSHIELD HAS CRACKED, TWICE IN THE PAST 3 MONTHS. THE CRACK STARTS DOWN LOW NEAR THE EDGE AND QUICKLY SPREADS. THERE IS A LARGE BODY OF EVIDENCE ON THE INTERNET SUGGESTING THIS MALFUNCTION IS VERY COMMON ON THIS MAKE AND MODEL AND THERE HAS BEEN NO OFFICIAL RECALL FROM TOYOTA.

VAN WAS PARKED ON A CITY STREET. I WAS TRYING TO PULL OUT OF A PARKING SPACE.I HAD MY FOOT ON THE BRAKE WHEN THE ENGINE REVVED UP AND LUNGED FORWARD. I HAD MY FOOT ON THE BRAKE, THE MAT WAS SECURED DOWN. I TOOK MY VAN IN TO HAVE THE TOYOTA DEALER CHECK. THEY COULDN'T FIND ANYTHING WRONG. THIS HAPPENED 3 DIFFERENT TIMES.