2004 TOYOTA SIENNA Complaints

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE AUTOMATIC DRIVER SIDE DOOR BEGAN TO HAVE DIFFICULTY OPENING AND CLOSING ON SEVERAL OCCASIONS. APPROXIMATELY ONE MONTH LATER, THE TOP HINGE FROM THE DRIVER SIDE AUTOMATIC DOOR DETACHED FROM THE VEHICLE, BUT THE LOWER HINGE REMAINED IN TACT. THE DEALER WAS NOTIFIED AFTER EACH FAILURE AND NOW THEY HAVE REPLACED THE HINGE, MOTOR, AND DOOR CABLE. THE CURRENT MILEAGE IS 72,750 AND FAILURE MILEAGE WAS 72,000. UPDATED 01/08/08 *BF

FRONT SEAT PASSENGER UNFASTENED FRONT SEAT BELT WHEN EXITING VEHICLE AND NOTED THAT SEAT BELT WOULDN'T RETRACT. *TR

REAR HATCH CLOSES ON PERSON WITHOUT WARNING. REAR HATCH DOES NOT STAY OPEN. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN THE LIFTGATE WAS POWER-OPENED, IT UNEXPECTEDLY POWER-CLOSED ON ITS OWN. THE DOOR WOULD RE-OPEN IF IT MET RESISTANCE; HOWEVER, IT WOULD CONTINUE TO CLOSE. AS OF NOVEMBER 30, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THERE IS AN ENGINEERING ANALYSIS OPEN (NHTSA ACTION NUMBER EA06020). THE FAILURE MILEAGE WAS 35,000 AND CURRENT MILEAGE WAS 45,000.

POWER REAR HATCH WILL NOT FULLY OPEN AND CLOSES ON ITS OWN. VEHICLE HAS 36100 MILES AND ITS WARRANTY EXPIRED IN AUG 2007. COULD CAUSE POTENTIAL INJURY AND OR DEATH. *TR

THE CAR HAS A POWER LIFTGATE. THE GAS STRUTS THAT HOLD UP THE REAR LIFTGATE INTERMITTENTLY FAIL AND THE LIFTGATE WILL NOT STAY UP. THIS WILL ALSO CAUSE THE POWER LIFTGATE TO ENGAGE AND IT WILL ATTEMPT TO SHUT THE LIFTGATE WHILE YOU ARE STANDING UNDER IT. THE DOOR HAS CLOSED ON ME SEVERAL TIMES AND HAS CAUSED INJURY. *TR

(1) WE WERE PACKING OUR CAR TO RETURN HOME FROM VACATION. I USED MY KEY FOB TO REMOTELY OPEN THE POWER HATCH. WE HAD NO PRIOR PROBLEMS WITH THE HATCH. (2) THE HATCH ROSE TO THE TOP BUT DID NOT CATCH. WE ATTEMPTED SEVERAL TIMES MORE USING THE KEY FOB, DEPRESSING THE INSIDE POWER HATCH BUTTON, AND OPENING IT MANUALLY, BUT THE SAME THING HAPPENED EACH TIME. WE OBVIOUSLY HAD TO STORE THINGS IN THE BACK SO WE HELD IT OPEN MANUALLY. UPON RETURNING HOME, WE TRIED TO HOLD IT OPEN USING A LACROSSE STICK, BUT THAT STICK SLIPPED AND THE DOOR BEGAN CLOSING. IT DID NOT STOP WHEN IT APPROACHED MY WIFE AND WORSE CONTINUED TO CLOSE AFTER SHE PUSHED BACK ON IT. LUCKILY, WE SHE WAS ABLE TO GET OUT OF THE WAY. (3) WE ARE TAKING IT TO A DEALERSHIP THIS WEEK. IT DOES NOT OPEN MORE THAN 1/2 WAY NOW. *TR

TOYOTA REF #200711200190 (CUSTOMER SATISFACTION REFERENCE #) MY HUSBAND MINI VAN SLIDING DOOR CABLE SHOOT A VERY HARD PIECE OF PLASTIC OUT AND THE CABLE DISLODGED FROM ITS HINGE. LUCKILY THAT WE DID NOT HAVE ANY ONE SITTING IN THE PATH OF THE HARD PLASTIC WHICH HAS A LOT OF SHARP ANGLES, AND A POINTING CORNER. I SEE THIS IS MAJOR SAFETY ISSUE. BUT THE CUSTOMER SAT. REP (DANNER ??)IS NOT TAKING THIS SERIOUSLY. I TALKED W/ THE DEALER REPAIR PERSON THAT HE SAID THAT HE HAD SAW A FEW OF THE SAME PROBLEM. I KNOW MY CAR IS OUT OF WARRANTY, BUT I WOULD FEEL VERY BAD SOMEONE ELSE IS HARM BY THIS DEFECT. I TOLD TOYOTA THAT I INTEND TO REPORT THIS TO THE CONSUMER SAFETY TO MAKE SURE PEOPLE AWARE OF THIS DESIGN DEFECT. *TR

POWER TAILGATE/REAR HATCH COMES DOWN WITHOUT WARNING. IT WOULD ONLY DO IT ONCE AND A WHILE BUT NOW ITS EVERYTIME. MY WIFE HAS BEEN CAUGHT WHEN IT COMES DOWN. EVEN WHEN MANUALLY PULLING THE TAILGATE UP IT DOES NOT STAY UP. THIS IS A VERY HEAVY TAILGATE AND IS DANGEROUS IF A CHILD WOULD GET CAUGHT IN BETWEEN THE OPENING AND THE TAILGATE. *TR

OUT OF THE BLUE OUR TAILGATE NO LONGER STAYS UP. THE TRUNK STRUTS NEED REPLACING ACCORDING TO THE DEALER. OUR FIVE YEAR OLD TOLD US OF THIS PROBLEM WHEN HE WAS TRYING TO GET SOMETHING OUT OF THE BACK. LUCKILY HE WAS NOT INJURED. WE ARE GOING TO GET THE PROBLEM FIXED. I'VE READ ONLINE THAT AN INVESTIGATION THROUGH YOU HAS BEEN GOING ON SINCE DEC. 2006. I'M CONCERNED THAT WE HAD NEVER BEEN TOLD THIS IS A POTENTIAL PROBLEM IN A RELATIVELY NEW CAR. I'VE READ OF OTHER CLOSE CALLS FOR INJURIES AND AM SURPRISED THAT THERE HAVE BEEN NONE CONSIDERING THE WEIGHT OF THE TAILGATE AND THE FORCE WITH WHICH IT CLOSES. *TR