2014 TOYOTA SIENNA Complaints

9545 MOORES POINT PLACE I WAS DRIVING OUT OF THE PARKING LOT FROM THE GROCERY STORE, I STOPPED TO ENTER ONTO ROUTE 301 MAKING A RIGHT TURN ON TO THE ROAD WHEN THE VAN ACCELERATED, IT WAS ALL I COULD DO WITH ALL OF MY WEIGHT ON THE BRAKES TO STOP THE CAR FROM HITTING ANOTHER CAR. IT WAS FRIGHTENING.

ON SATURDAY, JUNE 6, 2015, MY 2014 TOYOTA SIENNA LIMITED AUTOMATICALLY BRAKE WITH VERY SIGNIFICANT FORCE WHILE THE CRUISE CONTROL WAS ENGAGED AT APPROXIMATELY 45 MPH. NO VEHICLES OR OBSTACLES WERE AHEAD AND I WAS DRIVING ON A STRAIGHT AND RELATIVELY LEVEL STREET THAT HAS A 45 MPH SPEED LIMIT. THIS PROBLEM ALSO OCCURRED MANY, MANY TIMES IN THE FIRST SEVERAL MONTHS AFTER PURCHASING THIS VEHICLE NEW IN APRIL 2014. I REPORTED THIS PROBLEM TO MOLLE TOYOTA, KANSAS CITY, MISSOURI WHEN IT FIRST HAPPENED AND AT THE 5,000 AND 10,000 SERVICES AND THEY COULD FIND NO PROBLEMS WITH THE ADAPTIVE CRUISE CONTROL SYSTEM. DURING THE FIRST FEW MONTHS OF OWNERSHIP I TRIED DRIVING TO THE MOLLE TOYOTA DEALERSHIP WHEN THE PROBLEM OCCURRED AND THE DEALERSHIP WAS OPEN BUT EACH TIME THE PROBLEM STOPPED HAPPENING BEFORE I GOT TO THE DEALERSHIP. THE PROBLEM USUALLY HAPPENS "OUT OF THE BLUE" AFTER I HAVE BEEN DRIVING FOR A WHILE. ONCE THE PROBLEM FIRST OCCURS, IT THEN HAPPENS OVER AND OVER EACH TIME I REENGAGE THE CRUISE CONTROL. STOPPING THE VEHICLE AND RESTARTING THE ENGINE ALMOST ALWAYS STOPS THE PROBLEM FROM RECURRING. AND AS I INDICATED ABOVE, SOMETIMES THE PROBLEM WILL STOP ON ITS OWN WITHOUT RESTARTING THE ENGINE. I AM SUBMITTING THIS COMPLAINT AT THIS TIME AFTER SEEING IN THE NEWS THAT THERE HAVE BEEN SIMILAR COMPLAINTS ON JEEPS. THE JUNE 6 INCIDENT WAS ALSO MUCH WORSE THAN PREVIOUS INCIDENTS DUE TO ANOTHER CAR FOLLOWING VERY CLOSELY BEHIND ME WHEN THE SIENNA BRAKES AUTOMATICALLY SLAMMED ON. I WAS ALSO CONCERNED THAT THE DRIVER BEHIND ME MIGHT HAVE THOUGHT THAT I HAD BRAKED HARD ON PURPOSE. I HAVE BEEN ABLE TO COPE WITH THIS PROBLEM BUT MY MAIN CONCERN IS WITH ALLOWING OTHERS TO DRIVE THE SIENNA AND THAT THEY MAY NOT BE ABLE TO QUICKLY TURN THE CRUISE CONTROL OFF WHEN THE PROBLEM HAPPENS. *TR

TRAVELING 45 MPH CROSSING EAST A 3 LANE INTERSECTION WITH A GREEN LIGHT WHEN ANOTHER VEHICLE GOING SOUTH RUN A RED LIGHT. SINCE I HAD THE RIGHT OF WAY AND MY VAN WAS AT STEADY SPEED OF 45 MPH, I HAD NO TIME TO REACT TO PREVENT FROM HITTING THE INCOMING CAR. I HIT THE OTHER VEHICLE'S PASSENGER SIDE DAMAGING BOTH FRONT AND REAR DOOR. THE IMPACT TOTALLY RUINED THE FROM OF MY 2014 TOYOTA SIENNA VAN WITH JUST 6277 MILES. MY INSURANCE COMPANY'S ADJUSTER DECLARED THE VAN A TOTAL LOST. WITH THAT STRONG IMPACT THAT TOTALLY DESTROY THE FRONT OF MY VEHICLE, I WAS SURPRISED THAT THE AIR BAG IN THE DRIVER SIDE DID NOT DEPLOY. SO, I AM REPORTING THIS INCIDENT FOR POSSIBLE PRODUCT DEFECT ON AIR BAGS INSTALLED IN MY 2014 TOYOTA SIENNA LE VAN TO PREVENT FUTURE INCIDENT ON AIR BAG FAILURE. *TR

TO SAVE MONEY TOYOTA INSTALLED A VIDEO BACK-UP CAMERA WITH NO AUDIO WARNING. IF TOYOTA WOULD HAVE SPENT THIRTY MORE DOLLARS AND INSTALLED AN AUDIBLE ALARM MY FAMILY MAY HAVE SAVED A THOUSAND DOLLARS. WE WOULD NOT BE REPLACING OUR GARAGE DOOR. THANK YOU. *TR

THIS COMPLAINT IS IN REFERENCE TO NHTSA CAMPAIGN ID 08V244000. THE POWER REAR LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA WILL NO LONGER SUPPORT THE GATE, AND IT HAS CLOSED ON SOMEONE STANDING UNDERNEATH IT SEVERAL TIMES. I WENT TO A TOYOTA DEALER TO REPAIR THE PROBLEM, AND THE DEALER QUOTED A VERY HIGH REPAIR PRICE (APPROXIMATELY $500), AND DID NOT MENTION THAT THERE WAS A SERVICE CAMPAIGN FOR THIS ISSUE. I CONTACTED TOYOTA ON MARCH 19, 2015 USING THE TOLL FREE NUMBER LISTED IN THE SERVICE CAMPAIGN LISTED ON THE NHTSA CAMPAIGN ID NUMBER. TOYOTA INFORMED ME THAT THIS WAS NOT A RECALL SITUATION, BUT A VOLUNTARY TOYOTA SERVICE CAMPAIGN, AND THAT THE PERIOD FOR THE FREE REPAIR ENDED IN 2010. THERE IS NO END DATE FOR THE SERVICE CAMPAIGN LISTED IN THE NHTSA CAMPAIGN NOTES. NO RESOLUTION WAS PROVIDED BY TOYOTA, OTHER THAN TO GO TO THE DEALER TO HAVE THE LIFTGATE STRUTS REPLACED, AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF. *TR

TL - THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V414000. THE CONTACT STATED WHILE THE KEY WAS IN THE IGNITION HE TURNED IT ON FOR THE POWER TO COME ON BUT THE ENGINE WAS OFF. THE CONTACT MENTIONED HE WAS ON A HILL AND PUT THE VEHICLE IN THE REVERSE POSITION WHILE THE ENGINE WAS STILL OFF AND THE VEHICLE BEGAN TO ROLL BACKWARDS. THE CONTACT STATED HE WAS UNABLE TO STOP THE VEHICLE WHEN APPLYING THE BRAKES. THE CONTACT MENTIONED THE VEHICLE STOPPED ONCE IT HIT A FLAT SURFACE AND HE TURNED THE VEHICLE ON. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. BT

THIS PART IS NOT ON NHTSA AFFECTED PARTS LISTS AND NEEDS TO BE UNDER (SUNROOF / MOONROOF /PANORAMA ) WHILE DRIVING FROM FLORIDA JUST OUTSIDE THE LINCOLN TUNNEL ON A SUNNY 65 DEGREE MORNING (7:30 AM, SUNDAY) WE HEAR A LOUD BOOM. NOTHING WAS IN FRONT OF US, NO OVERPASS. I SLIDE THE MOONROOF (ALL OTHER CARS CALL IT A SUNROOF) COVER BACK AND GLASS FALLS IN - IT LOOK AS IF IT HAD EXPLODED UPWARD. THANK GOODNESS I HAD THE COVER CLOSED. DEALERSHIP DETERMINES IT WAS CAUSED BY IMPACT BECAUSE OF THE GLASS BREAK PATTERN. I ASKED HIM IF HE HAD EVER SEEN THE PATTERN OF GLASS IF IT WAS DEFECTIVE, IF THERE WOULD SHOW A WEAK POINT. HE SAID HE HAD NOT AND THEN SAID HE DID NOT KNOW FOR SURE - IT WAS JUST FROM HIS EXPERIENCE HE DETERMINED THIS - EVERYONE AT DEALERSHIP HAD NEVER HEARD OF A SPONTANEOUS BLOW OUT IN THE MOONROOF /SUNROOF. THERE IS A LOT DOCUMENTED ON EDMUNDS.COM AND OTHER PLACES SO I SENT LINKS TO THIS INFO TO THE DEALERSHIPS. I HAVE OPENED A CASE WITH TOYOTA, THEY HAVE YET TO DETERMINE. THEY NEED TO BE HELD RESPONSIBLE - THEY NEED TO DE RESEARCH - WE COULD HAVE BEEN HURT IF THE COVER WAS OPENED. *TR

TOYOTA'S DESIGN DOES NOT PERMIT THE DASHBOARD LIGHTING OF THE INSTRUMENTS AND DIALS UNLESS ONE TURNS ON THE LIGHT SWITCH FOR (1) PARKING LIGHTS OR (2) HEADLIGHTS. THE DASHBOARD LIGHTING DOES NOT TURN ON WHEN ONE STARTS THE ENGINE. IT DOES NOT TURN ON WHEN ONE TURNS ON THE FRONT DRIVING LIGHTS. TOYOTA'S GAUGES AND SPEEDOMETER ARE RECESSED UNDER A HOOD IN ORDER TO PREVENT GLARING OF SUNLIGHT. PREVIOUS TOYOTA VEHICLES WOULD TURN ON THE DASHBOARD LIGHTS WHEN YOU STARTED THE ENGINE. THIS IS NOT THE CASE WITH OUR 2014 TOYOTA. IF THE DRIVER IS OPERATING HIS VEHICLE IN THE DAYLIGHT HOURS AND SUDDENLY RUNS INTO DARKNESS CAUSED BY CLOUDS, DUST STORM, ETC., HE WILL HAVE A DIFFICULT TIME SEEING THE INSTRUMENTS AND GAUGES. HE MAY HAVE TO DIVERT HIS ATTENTION TO TURN ON HIS DASHBOARD LIGHTS. THIS VEHICLE DOES NOT TURN ON RUNNING LIGHTS WHEN YOU TURN ON THE MOTOR. THE DRIVER MUST ENGAGE THESE LIGHTS WITH THE STALK CONTROLS WHICH OFFER FOUR POSITIONS: 1. OFF 2. RUNNING LIGHTS 3. PARKING LIGHTS AND INSTRUMENT CLUSTER LIGHTING 4. HEADLIGHTS AND INSTRUMENT CLUSTER LIGHTING. *TR

1) DRIVERS SEAT CAUSING SEVERE PAIN ON THE LEFT SIDE OF MY BACK. SEAT SEEMS TO BE LEANING TO THE LEFT CAUSING PRESSURE ON THE LEFT SIDE OF MY RIBCAGE. I CAN FEEL THE SIDE AIR BAG LOCATION CAUSING THIS. 2) FIRST AND SECOND ROW HEADRESTS RISE UP WITHOUT ANY MANUAL INTERVENTION. WILL NOT STAY DOWN IN LOCKED POSITION. *TR

TIRE FAILURES- THREE SIDEWALL BLOWOUTS AFTER SMALL POTHOLE IMPACTS FIRST IN FEBRUARY 2014 ( 30-35 MPH- POT HOLE ABOUT 4 INCHES DEEP) SECOND- TWO TIRES JULY 4TH 2014 ( 60 MPH- POT HOLE ABOUT 2" DEEP) NO RIM DAMAGE OR OTHER COMPONENT DAMAGE. *TR