2004 TOYOTA SIENNA Complaints

THE REAR DOOR OF MY 2004 SIENNA COLLAPSED ON ME. THE DOOR WAS NOT TOUCHED AND IT JUST COLLAPSED ON ME. I REPORTED THIS EVENT TO MY LOCAL TOYOTA DEALER. THEY SAID THAT I WAS OUT OF WARRANTY AND HAD TO PAY OUT OF POCKET FOR THE REPAIRS. I THEN REPORTED THIS FAILURE TO TOYOTA USA WHO THEN REFERRED ME BACK TO THE LOCAL TOYOTA DEALER. THE LOCAL DEALER AGAIN INFORMED ME THAT I NEED TO PAY OUT OF POCKET FOR THE REPAIR. MY VEHICLE WAS OUT OF WARRANTY BY 1 MONTH. THE LOCAL DEALER WANTED APPROXIMATELY $200-$300 FOR THE REPAIR. THROUGH THE SUPPORT OF THE ONLINE SIERRA OWNER'S CLUB, I FOUND OUT THAT THE STRUT ON THE BACK RIGHT SUPPORT WAS BROKEN. I ORDERED 2 STRUTS FROM AN AUTOPARTS DEALER AND REPAIRED IT MYSELF IN ABOUT 2 MINUTES FOR ABOUT $50. I INSTALLED 2 STRUTS BECAUSE I DON'T TRUST THE TOYOTA STRUT AT ALL. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 5 MPH, THE POWER STEERING OIL LINE WAS DETACHING FROM THE VEHICLE. AS A RESULT, THE POWER STEERING BEGAN TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER AND A REPAIR GARAGE FOR INSPECTION IN APRIL AND NOVEMBER OF 2007. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT HAS SCHEDULED ANOTHER APPOINTMENT WITH THE TOYOTA DEALER TO HAVE THE VEHICLE EXAMINED. THE CURRENT MILEAGE WAS 45,000 AND FAILURE MILEAGE WAS 39,336. UPDATED 01-15-08. *KB THE POWER STEERING HOSE POPPED OFF. UPDATED *JB

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR POWER LIFTGATE CLOSED WITHOUT WARNING. THE DEALER STATED THAT THERE WAS DAMAGE TO THE STRUTS THAT SUPPORT THE LIFTGATE. AS OF NOVEMBER 14, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 46,000 AND CURRENT MILEAGE WAS 49,000.

WHILE REMOVING ITEMS FROM THE REAR SECTION OF THE VEHICLE THE LIFT GATE DROPPED DOWN AND BEGIN CLOSING ON ME. AS THOUGHT THE LOCKING DEVICE FAILED HOLDING IT UP AND OPEN, IT DID NOT STOP ONCE GENTLY TOUCHING ME AND I HAD TO USE FORCE TO STOP IT FROM CLOSING FURTHER UNTIL I COULD GET OUT FROM UNDER IT. THE ONLY THING I HAVE NOTICED PRIOR TO THIS INCIDENT IS THAT THE GATE SEEMS TO OPEN/CLOSE SLOWER THAN PREVIOUSLY. NOW I DO NOT USE THE REAR STORAGE UNLESS ABSOLUTELY NECESSARY AND EVEN THEN, I DO NOT ALLOW ANYONE TO WORK UNDERNEATH IT WITHOUT A SECOND PERSON BEING THERE FOR SUPPORT. *TR

THE REAR HATCH OPENS FINE BUT STARTS CLOSING AUTOMATICALLY (IT IS ELECTRIC) A FEW SECONDS AFTER IT OPENS ALL THE WAY WHEN COLD EVEN WHEN NO BUTTONS NOR THE DOOR ARE TOUCHED. *TR

OUR 2004 TOYOTA SIENNA XLE REAR DOOR DOES NOT STAY UP. IT RISES AUTOMATICALLY, HOLDS FOR A SECOND OR SO AND THEN STARTS CLOSING. IT TAKES A LOT OF FORCE TO STOP. IT HAS BEEN DOING IT FAIRLY CONSISTENTLY LATELY. THE FIRST OMINOUS SIGN WAS IN THE SUMMER WHEN IT WAS NOT OPENING AS HIGH AS IT USED TO. *TR

HEADLIGHT, HID, PASSENGER SIDE. LENS FILLED WITH WATER (CONDENSATION?) AND WOULD NOT DRY. WATER WOULD ACTUALLY STREAM DOWN THE INSIDE OF THE LENS. SOON MY HID BULB STOPPED WORKING. DEALER WANTED $350.00 FOR A NEW BULB. I TOLD THE DEALER I HAD SWITCHED THE DRIVER AND PASSENGER BULBS AND THEY BOTH WORKED ON THE DRIVER SIDE AND NEITHER WORKED ON PASSENGER SIDE. DEALER THEN QUOTED $1,000 FOR NEW HEADLIGHT ASSEMBLY. DEALER TOLD ME THE WATER IN THE PASSENGER SIDE LENS WAS NORMAL BUT HAD NO EXPLANATION FOR WHY THE DRIVER SIDE WAS DRY. I DID AN INTERNET SEARCH AND ALSO CHECKED SIENNACLUB.ORG AND FOUND VERY MANY COMPLAINTS ABOUT WET PASSENGER SIDE LENSES AND PASSENGER SIDE FAILED HID BULBS. BY THE WAY, I BOUGHT A NEW SYLVANIA HID BULB, NEW IN THE BOX ON E-BAY FOR $45.00 (DEALER WANTED $350.00 FOR THE BULB!) TOYOTA CARE DENIED MY REQUEST FOR NO-CHARGE REPLACEMENT OF THE PASSENGER SIDE HEADLIGHT LENS ASSEMBLY. *TR

DRIVER SEAT BELT FAILS TO RETRACT AS THE STRAP GETS CAUGHT IN THE OPENING WHERE IT RETRACTS. IT DID THIS ON RARE OCCASION UNDER WARRANTY BUT NOW DOES IT CONSTANTLY. THERE FORE THE SEAT BELT IS VERY LOOSE AND DOES NOT RESTRAIN THE OCCUPANT. THE REAR BELTS WERE RECALLED FOR THIS TYPE OF DEFECT AND WERE WORKING FINE AT THE TIME OF THE RECALL. THIS PROBLEM HAS BEEN IGNORED BY THE DEALER UNDER WARRANTY AND NOW THEY SIMPLY WORK IT FREE WHEN WE BRING IT IN, DESPITE US TELLING THEM THAT IT RECURS DAILY. *TR

SINCE I BOUGHT IT, MY 2004 SIENNA BACK DOOR WON'T LIFT UP EASILY. I NEED TO LIFT IT UP. I NEED TO PULL HARD TO GET IT DOWN AND CLOSE. RIGHT AFTER 3 YEARS OF STRUGGLE, ONE OF THE AIR STRUT FAILED. IT WON'T GO IN AND THE ROD WAS BENT. *TR

2004 TOYOTA SIENNA OPENED BACK DOOR DROPPED UNEXPECTEDLY CAUSING MINOR HEAD INJURY AND PROPERTY DAMAGE. *JB