2004 TOYOTA SIENNA Complaints

TOYOTA HAS OFFERED A WARRANTY EXTENSION ON DEFECTIVE DRIVER/PASSENGER SEATBELT MECHANISM, HOWEVER, WHEN I VISITED THE DEALER AND AFTER THEY HAVE CONFIRMED THAT MY SEATBELTS ARE DEFECTIVE, THEY CANNOT PROVIDE AN ESTIMATE ON WHEN THE PARTS NEEDED FOR REPAIR WOULD BE AVAILABLE. I OPENED A CASE WITH TOYOTA CORPORATE, HOWEVER, AFTER NUMEROUS PHONE CALLS AND PROMISES FOR CALLBACK AND RESOLUTION THEY HAVE NOT RETURNED A SINGLE PHONE CALL. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED ASAP NOT AFTER SOMEONE DIES IN AN ACCIDENT DUE TO DEFECTIVE SEATBELTS. SYMPTOMS INCLUDE SEATBELTS NOT RETRIEVING, GETTING STUCK, AND OVERALL NOT ADVANCING IN OR OUT REQUIRING THAT THEY BE LOOSE WHEN DRIVING. SEATBELTS ARE GETTING STUCK AT DIFFERENT TIMES, BUT MOST FREQUENTLY WHEN BEING OPERATED SUCH AS EXTENDED OR RETRACTED. ONCE THE SEATBELT IS STUCK, IT'S VERY DIFFICULT TO GET IT GOING AGAIN SUCH THAT MY SPOUSE HAD TO DRIVE HOME ON A FEW OCCASIONS WITHOUT THE SEATBELT. TOYOTA KNOWS ABOUT THIS ISSUE, BUT IS NOT DOING ANYTHING TO FIX IT.

FRONT SEAT BELTS FAIL TO RETRACT BACK. I SPEND ATLEAST 15 MINS TO RETRACT IT BACK WITH PLIERS EACH TIME IT HAPPENS. HUGE SAFETY ISSUE AS MY FAMILY WITH KIDS USE THE VAN. THE ISSUE IS HAPPENING SINCE I BOUGHT THE VAN (USED) IN JAN2015 AND IT HAPPENED AGAIN TODAY 4/12/2016

SLIDING DOORS TYPICALLY FREEZE SHUT IN WINTER, EVEN WHEN WATER IS NOT PRESENT (I.E. GARAGED). RENDERS INGRESS AND EGRESS IMPOSSIBLY THROUGH THESE DOORS. ALSO, MOTORS AND DOOR BEARINGS WEAR TO THE POINT OF POWER DOORS BECOMING INOPERABLE OR PLACE THEM IN CONTACT WITH THE BODY OF HE VEHICLE. MULTIPLE OWNERS REPORT THESE AND RELATED/SIMILAR ISSUES.

VEHICLE WAS TURNING LEFT ONTO AN INTERSTATE ON RAMP WHEN IT WAS IMPACTED ON THE FRONT BY AN ONCOMING VEHICLE. FRONT DRIVER AND PASSENGER AIRBAGS DEPLOYED. THE DRIVER RECEIVED 2ND DEGREE BURNS ON LEFT ARM, AND 2ND AND 3RD DEGREE BURNS ON THE ABDOMEN. THE DRIVER WAS THE ONLY PERSON IN THE VEHICLE.

I AM CURRENTLY HAVING A PROBLEM WITH GETTING A REPAIR ON A RECALL YOU ALL INVESTIGATED JUN 03, 2008 CAMPAIGN NUMBER 08V244000. AFTER CONTACTING A DEALERSHIP FOR THE REPAIRS I WAS INFORMED THERE WAS NO RECALL AND THAT THEY COULD ONLY REPAIR THE RECALLS LISTED ON THEIR WEBSITE. THE CORPORATE OFFICE WAS CONTACTED NEXT WHERE I WAS TOLD THAT THE ABOVE MENTIONED RECALL WASN'T A "RECALL" AT ALL BUT A "CUSTOMER SAFETY PROTOCOL", AND EVEN THOUGH IT HAD BEEN ISSUED IN THE PAST IT WAS NO LONGER AVAILABLE TO ME DUE TO THE ORIGINAL DRIVE DATE BEING OVER 9-10 YEARS AGO BY THE ORIGINAL OWNER. THERE ARE SERVICE RECORDS INDICATING THAT THE REPAIR WAS MADE IN 2009 UNDER WARRANTY. ONE OF THE DOCUMENTS LISTED ON YOUR SITE STATES THAT SOME OF THE REPAIRS MADE UNDER WARRANTY MAY STILL NEED TO BE REPLACED. WHEN I RAISE THE REAR HATCH ELECTRONICALLY THE HATCH WILL RAISE, PAUSE, AND THEN DROP DOWN PART WAY AND CLOSE THE REST OF THE WAY WITHOUT PUSHING THE BUTTON TO CLOSE IT. IF YOU ARE STANDING UNDER IT THE DOOR WILL DROP DOWN AND HIT YOU IN THE HEAD.

DASH IS FALLING APART DUE TO A MANUFACTURING DEFECT. STARTED OUT AS A STICKY AND SHINY DASH THAT WAS IMPOSSIBLE TO CLEAN. CRACKS BEGAN TO APPEAR AT ABOUT 6 YEARS OLD AND NOW THE DASH IS FALLING APARTS AS MORE AND MORE CRACKS APPEAR AND PIECES START FALLING OFF! THIS CAR IS AND HAS BEEN STORED UNDER COVER ALL ITS LIFE! THERE ARE CRACKS ALL OVER THE DASH, TOP, BOTTOM, LEFT AND RIGHT!

FRONT DRIVER SIDE DOOR STARTED MAKING POPPING NOISE WHEN OPENING AND CLOSING. THE CAR HAS ONLY 105,000 MILES AT TIME OF START OF PROBLEM.I HAVE READ THAT THERE ARE NUMEROUS SIENNA OWNERS OF VARYING MODEL YEARS WHO HAVE THE SAME PROBLEM. CAUSED BY A FAILING DOOR CHECK. IT IS AN ANNOYINGLY LOUD SOUND AND AS THE VEHICLE OWNER I AM CONCERNED ABOUT THE INHERENT DANGERS FROM FURTHER DETERIORATION. WHAT IF I AM UNABLE TO OPEN THE DOOR IN AN EMERGENCY? CAN THE DOOR FALL OFF? WHAT ABOUT POTENTIAL INJURY TO BYSTANDERS? WHAT WILL IT TAKE FOR TOYOTA TO DO A FULL RECALL? INJURIES, DEATHS AND LAWSUITS? THIS PROBLEM IS NOT DUE TO CARELESS USE OF THE VEHICLE. THIS IS DUE TO SHODDY WORKMANSHIP BY THE MANUFACTURER - TOYOTA. THEIR ABILITY TO MANUFACTURE RELIABLE PRODUCTS IS BECOMING INCREASINGLY SUSPECT. THEY DON'T SEEM TO BE WILLING TO TAKE FULL RESPONSIBILITY FOR THIS PROBLEM THEY CREATED. THEY SENT ME A LETTER SAYING THE WARRANTY ON THE VAN TO COVER THIS DEFECT HAS BEEN EXTENDED TO 5 YEARS AND 100,000 MILES. WELL, I BOUGHT THIS VEHICLE NEW IN 2004 AND NOW IT HAS 105,000 MILES (THE POINT AT WHICH THE PROBLEM BEGAN). THAT IS A USELESS WARRANTY. THEY NEED TO TAKE FULL RESPONSIBILITY FOR A MANUFACTURED DEFECT AND PROVIDE WARRANTIED REPLACEMENT TO CONSUMERS WHO HAD FAITH IN THEM AND PURCHASED THEIR PRODUCT. THIS IS A $2000 FIX TO REPLACE THE DOOR THAT THEY NEED TO TAKE RESPONSIBILITY FOR.

WHEN DRIVING THROUGH A TURN (MORE OFTEN AT HIGHWAY SPEEDS) THE CAR TRACTION CONTROL ACTIVATES WHEN THERE IS NO EMERGENCY. THIS IS ALWAYS ACCOMPANIED BY BEEPING, FLASHING TCS LIGHT, AND SOMETIMES BY EMERGENCY BRAKING WHICH SLOWS CAR AND TAKES IT OFF THE INTENDED LINE CREATING A DANGEROUS SITUATION FOR THE DRIVER AND CARS NEARBY.

THE PROBLEM: FRONT SEAT BELTS INTERMITTENTLY FAIL TO RETRACT. THIS ISSUE HAS BEEN OBSERVED TO OCCUR WHEN GETTING INTO THE CAR AND FASTENING THE SEATBELT. THIS ISSUE OCCURS INFREQUENTLY BUT REPEATEDLY. TOYOTA HAS PROVIDED A "WARRANTY ENHANCEMENT" FOR THIS PROBLEM. HOWEVER, THE PROBLEM CANNOT BE DUPLICATED "ON DEMAND" AT THE DEALERSHIP (TOYOTA OF PUYALLUP), SO THE DEALERSHIP IS REFUSING TO FIX THE PROBLEM. I HAVE REPEATEDLY EXPLAINED TO THE DEALERSHIP AND TOYOTA CORPORATE THAT THE ISSUE IS INTERMITTENT AND CANNOT BE DUPLICATED "ON DEMAND", AND TOYOTA CORPORATE HAS IN FACT AFFIRMED THAT THE ISSUE IS INDEED "INTERMITTENT." BUT THEY STILL REFUSE TO REPLACE THE SEATBELT MECHANISM WITH AN UPDATED VERSION THAT PURPORTEDLY REMEDIES THE PROBLEM, SIMPLY BECAUSE THE ISSUE CANNOT BE DUPLICATED AT THE TIME WHEN THE CAR HAPPENS TO BE AT THE DEALERSHIP FOR SERVICING. MY CONCERN HERE IS THAT SEATBELTS ARE (OBVIOUSLY) AN INTEGRAL FACET OF PASSENGER RESTRAINT DURING AN ACCIDENT, SO I'M PERPLEXED AS TO WHY TOYOTA IS UNWILLING TO FIX A PROBLEM THAT WOULD APPEAR TO BE RELATED TO PASSENGER SAFETY AND IS -- BY THEIR OWN ADMISSION -- KNOWN TO BE INTERMITTENTLY DUPLICABLE.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH THROUGH WATER, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN THE VEHICLE WAS DRIVEN THROUGH STANDING WATER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 140,000.