2011 TOYOTA SIENNA Complaints

I RECEIVED TWO LETTERS IN THE MAIL FOR SAFETY RECALLS ON MY TAKATA FRONT PASSENGER AIRBAG INFLATOR (ZONE A) AS WELL AS EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE. I TRIED CONTACTING TWO DEALERSHIPS NEAR ME, AND THEY DID NOT TRY TO MEET BASIC SAFETY STANDARDS. THE DEALERSHIPS TOLD ME THAT I MUST WAIT SEVERAL MONTHS TO SOLVE MY ISSUES OR THAT THEY WOULD CALL ME BACK SOON (AND OF COURSE, THEY DIDN'T). THE NEAREST ONE TO ME, BREDEMANN DEALERSHIP @ (847) 655-1435, TOLD ME THAT I MUST WAIT THREE MONTHS FOR SUPPLIES TO COME IN. MY LIFE AND SAFETY ARE ON THE LINE, AND I DO NOT WANT TO PUT MYSELF IN DANGER BECAUSE OF A DEALERSHIP'S LACK OF CUSTOMER SERVICE AND MEETING BASIC SAFETY STANDARDS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED (RIVERGATE TOYOTA, MADISON, TENNESSEE) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (THOMPSON TOYOTA IN MARYLAND) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE THOMAS TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 16V828000 (STRUCTURE) AND 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER, EASTERN SHORE TOYOTA LOCATED AT 29732 FREDERICK BLVD, DAPHNE, AL 36526, PHONE NUMBER: (251) 262-4648, WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

IN JULY 2016, I WAS NOTIFIED THAT THE AIR BAG WAS DANGEROUS AND HAD TO BE REPLACED. I WAS ON VACATION AND WHEN I RETURNED IN AUGUST, I ASKED MY DEALER ABOUT THE REPLACEMENT. I WAS TOLD THAT I HAD TO WAIT A FEW MONTHS FOR THE PART TO COME IN. LATER IN THE YEAR I AGAIN ASKED ABOUT IT AND WAS TOLD TO COME IN MARCH. I ASKED IN MARCH AND WAS TOLD THAT THE PART WOULD BE IN BY JUNE. I JUST ASKED AND WAS NOW PUT OFF TO THE END OF JUNE. I CANNOT KEEP DELAYING MY PLANS TO USE THE PASSENGER SEAT. WE WANT TO GO ON VACATION NOW, NOT NEXT MONTH.

TAKATA RECALL: WE HAVE BEEN WAITING FOR OUR PASSENGER AIRBAG TO BE REPLACED FOR OVER A YEAR. WE FEEL THIS HAS BEEN PLENTY OF TIME TO REMEDY THE PROBLEM.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (WEISS TOYOTA SCION OF SOUTH COUNTY LOCATED AT 11771 TESSON FERRY RD SAINT LOUIS, MO 63128 855-249-8696) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE POWER SLIDING DOOR ON THE DRIVER AND PASSENGER SIDES WERE INOPERABLE. THE VEHICLE WAS TAKEN TO CLEMONS TOYOTA (LOCATED AT 2839 N. COURT ROAD, OTTUMWA, IA 52501); HOWEVER, THE DEALER WAS UNABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE DOORS WERE UNABLE TO BE MANUALLY OPERATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.