2004 TOYOTA SIENNA Complaints

WIFE WAS IN SCHOOL PARKING LOT ATTEMPTING TO PARK, TRAVELING LESS THAN 10 MPH, APPLIED BRAKES, AND BRAKE PEDAL WENT TO FLOOR/WITH NO BRAKE ACTION. VEHICLE HOPPED A CURB AND STRUCK WROUGHT IRON FENCE. CONSUMER PLACED VEHICLE IN REVERSE AND GOT IT OFF CURB, THEN INTO PARK. VISIBLE DAMAGE TO FRONT BUMPER & LICENSE PLATE, POSSIBLE DAMAGE TO UNDERCARRIAGE. IRON FENCE WAS TWISTED/ BENT AND DISCONNECTED FROM GATED ENTRANCE. CONTACTED DEALERSHIP AND TOW TRUCK WAS DISPATCHED. TOW TRUCK DRIVER SCOTT"FROM LA COSTA TOWING NOTED THAT THE BRAKE PEDAL WAS SOFT, AND WENT TO THE FLOOR WHEN HE STARTED THE VEHICLE. TRAVELED TO DEALERSHIP IN SECOND CAR, ASSISTANT SERVICE MANAGER STEVE ADAMS COMMENTED THAT BECAUSE WE ALLEGED A MANUFACTURING DEFECT VEHICLE SHOULD NOT HAVE BEEN TOWED TO THEIR LOCATION BECAUSE IT MIGHT BE AN ADMISSION OF LIABILITY. VEHICLE WAS RETAINED AT TOYOTA CARLSBAD LOT . CONSUMER WAS ADVISED TO CONTACT TOYOTA CUSTOMER SERVICE TOMORROW MORNING TO SCHEDULE AN ENGINEER TO EXAMINE THE VEHICLE AND DETERMINE WHETHER OR NOT THERE WAS A MANUFACTURING DEFECT. TO DATE, NO WORK HAD BEEN DONE ON THE VEHICLE. CONSUMER DID NOT KNOW EXACTLY WHAT CAUSED THE FAILURE OR WHAT WAS NECESSARY TO CORRECT IT. CONSUMER PURCHASED THE VEHICLE NEW IN FEBRUARY 2004, AND IT HAD APROXIMATELY 7500 MILES.*AK

WHEN I STEP ON THE GAS THERE IS A PAUSE. TOYTOTA SAYS IT'S AN IDENTIFIED PROBLEM WITH THE TRANSMISSION. WHEN I HIT THE GAS, THE CAR SHOULD MOVE!*AK

WHEN THE MANUAL SLIDING DOOR WINDOW WAS OPEN THE DOOR WOULD NOT STAY IN THE OPEN LOCKED POSITION. IF THE CONSUMER WAS PARKED ON A HILL THE DOOR WOULD NOT STAY OPEN AND CLOSED ON THE CHILDEN EXITING THE VEHICLE. *AK *NM

ATTEMPTED TO START OUR 2004 TOYOTA SIENNE VAN IN THE DRIVEWAY OF OUR HOME. THE VAN DIED IMMEDIATELY AFTER STARTING AND COULD NOT BE RESTARTED AFTER SEVERAL ATTEMPTS. MY WIFE REMOVED OUR 3 AND 4 YEAR OLDS WHO WERE STRAPPED IN THE THIRD ROW AND USED ANOTHER VEHICLE TO GET THEM TO SCHOOL. RETURNED AN HOUR LATER WITH A FRIEND WHO WAS GOING TO HELP START CAR. WHILE ATTEMPTING TO START THE VAN, A STRONG ODOR OF GASOLINE WAS SMELLED AND IT WAS DISCOVERED THERE WAS A MASSIVE GAS LEAK AND GASOLINE WAS POURING OUT FROM UNDER THE VAN. ATEMPTS TO START THE VEHICLE WERE STOPPED IMMEDIATELY. THE VAN WAS TOWED TO WINDWARD TOYOTA IN KANEOHE, HAWAII. THE SERVICE TECHNICIAN WHO INSPECTED THE VAN TOLD MY WIFE THE SERVICE TECHNICIAN WHO DID THE GAS TANK/FUEL LINE DURING THE RECALL WARRANTY SERVICE DID NOT REATTACH THE GAS LINE TO THE TANK PROPERLY PROBABLY SINCE THEY WERE RUSHING TO PERFORM RECALL WARRANTY SERVICE ON MANY VEHICLES. THIS WAS THE SECOND VAN AT THIS DEALERSHIP HE KNEW OF BEING SERVICED FOR THE EXACT SAME PROBLEM. HIS EXPLANATION WAS UNACCEPTABLE AND WE DECIDED TO REVIEW NHTSA WEBSITE. UPON REVIEWING COMPLAINTS ON NHTSA WEBSITE, WE DISCOVERED THERE WERE 9 OTHER REPORTED INCIDENTS INVOLVING MASSIVE GAS LINE/TANK FAILURE. WE FOUND THIS ALARMING SINCE WE REVIEWED OVER 100 COMLAINTS FILED ON THE 03 SIENNA,AND 04 RAV, SEQUOIA, TUNDRA, AND 4RUNNER. NO OTHER VEHICLE REPORTED ANY FUEL TANL/LINE PROBLEMS. A FUEL LEAKAGE PROBLEM CAN HAVE CATASROPHIC RESULTS ESPECIALLY SINCE YOUNG CHILDREN IN CAR SEATS ARE OFTEN IN THE THIRD ROW. WE NO LONGER FEEL SAFE OWNING AND DRIVING THIS VAN AND WANT TOYOTA TO PURCHASE VAN BACK FROM US.

WHILE DRIVING TO FLORIDA NOTED THAT THERE WERE STAINS ON BOTH WINDSHIELDS EITHER FROM A MANUFACTURERS DEFECT OR FROM THE WINDSHIELD WASHER SOLVENT WHICH APPEARED TO BE OF GEL CONSISTENCY. WHEN CHECKED BY THE DEALERSHIP I WAS TOLD IT WAS HARD WATER STAINS BUT THEY WERE UNABLE TO REMOVE THE STAINS. WHEN INSPECTED BY THE MANUFACTURERS REP AT THE DEALERSHIP HE REFUSED ANY AID. THESE STAINS PRESENT A SAFETY HAZARD WHEN DRIVING AT NIGHT AND IN BAD WEATHER. NOTHING IS BEING DONE TO CORRECT THIS PROBLEM. THIS IS THE THIRD STAGE OF THE DISPUTE PROCESS FOR ME AND TOYOTA IS NOT ACKNOWLEDGING ANY RESPONSIBILITY FOR THE PROBLEM THAT EXISTS. THIS MAKE VERY UNSAFE DRIVING CONDITIONS ESPECIALLY ON INTERSTATES LIKE 95 WHEN WE HEAD SOUTH FOR THE WINTER.*AK

I BOUGHT THE TOYOTA SIENNA ON JULY 4 2003. I RECEIVED A RECALL NOTICE WITHIN A MONTH AND HAD REPAIR DONE ON AUGUST 29, 2003. THE GASOLINE TANK REPAIR WAS DONE INCORRECTLY, RESULTING IN ME BEING STRANDED AWAY FROM MY HOME, WITH TWO KIDS IN THE CAR, WITH GASOLINE OOZING ALL OVER THE GROUND. THIS WAS A CLEAR FIRE HAZARD. THEN IN OCTOBER 2004, I WAS DRIVING ON THE HIGHWAY, THE DRIVER SIDE WINDOW CAME OUT OF THE FRAME. THE DEALERSHIP AGREED IT WAS MANUFACTURER'S DEFECT AND FIXED IT. I FELT VERY UNSAFE DRIVING HOME IN THAT CAR. E NOW HAVE RECEIVED A RECALL NOTICE ABOUT STEERING FLUID HOSE DEFECT AND RADIATOR DEFECT. WITH 5 DEFECTS IN ONE YEAR AFTER BUYING A NEW CAR I FEEL IT IS A SAFETY HAZARD TO DRIVE THIS VEHICLE WITH TWO KIDS. THIS IS ALSO THE CAR I USE FOR COMMUTING. I CANNOT RELY ON THIS VEHICLE ANY MORE.*AK

NO THROTTLE RESPONSE FOR ABOUT 2 SECONDS, OCCURES ALL THE TIME, MOST NOTICEABLE ON A ROLLING STOP AT A YEILD SIGN. SEVERAL NEAR ACCIDENTS.*AK

THE BRAKES PADS ON MY 2004 SIENNA HAD TO BE REPLACED AT 15,000 MILES. WAS TOLD BY THE SERVICE ADVISOR HE HAS SEEN SIENNAS COMING IN AT 10,000 MILES FOR BRAKE JOBS. A TOYOTA TECHNICIAN TOLD ME THE REASON FOR THIS WAS BECAUSE TOYOTA WAS USING SOFTER PADS SO THE BRAKES CAN BE QUITERER. THIS IS A VERY EXPENSIVE JOB FOR SOMETHING THAT SHOULD LAST INTO THE 30,000 MI. RANGE. THIS IS VERY DISSAPOINTING COMING FROM TOYOTA.*AK

CONSUMER NOTICED THAT WHILE BACKING OUT THE REAR VIEW NAVIGATOR SYSTEM FAILED TO APPEAR ON THE DASHBOARD. THE POSITION OF THE CAMERA FAILED TO COME ON ITS OWN. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SENSOR NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM HAD NOT BEEN RESOLVED AND RECURRED. *AK

MY WIFE WAS ATTEMPTING TO BACKUP UP WHEN SHE PUT THE VAN IN REVERSE IT DID NOT MOVE. SHE TOOK HER FOOT OF THE GAS THE VAN STARTED ROLLING BACKWARDS. WHEN SHE APPLIED THE BRAKES THE PEDAL WENT TO THE FLOOR AND WOULD NOT STOP. SHE THEN ROLLED BACKWARDS DOWN A 75-80 DEGREE BANK FOR ABOUT 75-100 YARDS. ALONG SHE WAS KEPT PUMPING THE BRAKES BUT THEY CONTINUED TO FAILED. AT THE END OF HER TRIP THE VAN SLAMMED BACKWARDS INTO A TREE, CAUSING INJURY, AND BIG DAMAGE TO THE VAN. THIS REALLY DID HAPPEN ! AFTER ALL THIS IS TO STRANGE TO BE MADEUP. *AK