2015 TOYOTA SIENNA Complaints

TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

POWER SLIDING DOORS, BOTH DRIVER AND PASSENGER, MALFUNCTIONED. WHILE IN PARK, THE DOORS WERE OPEN, WHEN WE PRESSED TO BUTTON TO CLOSE THEM, THE DOORS CAME PARTLY CLOSED, THEN OPENED BACK UP, THEN TRIED TO CLOSE, THEN TRIED TO OPEN. REGARDLESS OF WHAT WE DID, THE DOOR WOULD NOT OPERATE CORRECTLY. EVENTUALLY, WE TURNED THE SWITCH TO MANUAL AND WERE ABLE TO CLOSE THE DOORS. TOOK THE VAN TO DEALER. THEY SAID IT WAS THE MOTOR AND REPLACED IT. THAT WAS 11-14-2016. NOW 1-4-2017, THE DOORS ARE NOT WORKING PROPERLY AGAIN. AND WHEN I CALLED THE DEALER, THEY NEVER MENTIONED THE RECENT RECALL. NEITHER HAVE I RECEIVED ANY NOTIFICATION FROM TOYOTA REGARDING THE DANGEROUS RECALL. I HAPPENED TO HEAR ABOUT IT FROM A FAMILY MEMBER. I SPOKE WITH THE DEALER ABOUT IT, THEY SAID CALL TOYOTA. I CALLED TOYOTA, THEY SAID THAT I WOULD EVENTUALLY GET SOMETHING IN THE MAIL. IT IS HARD TO BELIEVE THAT A MANUFACTURER WOULD BE SO IRRESPONSIBLE ABOUT MAJOR SAFETY ISSUES. ONCE I LOOKED ONLINE, I FOUND THAT THE SLIDING DOOR PROBLEM HAS BEEN GOING ON FOR YEARS. HOW IS IT LEGAL FOR A COMPANY TO PURPOSELY CONTINUE TO ENDANGER PEOPLE'S LIVES?

BRITAX CAR SEAT. ADVOCATE 70-G3. MANUFACTURER 01/2013.COMPLAINING OF TOP LATCH COMPONENT! WE HAVE OWNED THIS CAR SEAT FOR 3 YEARS AND NEVER HAD AN ACCIDENTWITH IT UNTILNOW. WE WERE SITTING AT A RED LIGHT AND GOT REAR ENDED BY A BIG PICK UP TRUCK SMASHING OUR TRUNK IN AND LIFTING OUR BACK END OFF THE GROUND. OUR ONE YEAR OLD WHO WAS IN THIS CAR SEAT WAS REAR FACING AND LATCHED IN CORRECTLY WEARING A LIGHT FLEECE (NO PUFFY JACKET.. WE ARE VERY CAREFUL TO FOLLOW EVERY CAR SEAT RULE). DURING THE ACCIDENT HER TOP LATCH CAME UNDONE! THE ADULT SITTING NEXT TO HER WITNESSED THE TOP HALF OF HER BODY FLY FORWARD HITTING THE SEAT SHE WAS FACING! SHE VOMITED SHORTLY AFTER AND WAS SAID TO HAVE A CONCUSSION! WE ARE REPORTING HERE AND COMPLAINING TO BRITAX! WE ARE NEVER BUYING THAT BRAND AGAIN AND WE HOPE THEY CAN FIX THIS FOR ANY OTHER CHILDREN WITH THIS CAR SEAT THAT FAILS TO DO ITS JOB!WE BOUGHTA GRACO REAR FACING CAR SEAT TO REPLACE THIS HORRIBLE ONE.WE STILL HAVE THE CAR SEATAT OUR HOUSE(WE ARE NOT USING IT)AND SENDING A VIDEO TO BRITAX OF HOW EASILY THE CLIP COMES UNDONE AFTER CLICKED IN! WE ARE NOT HAPPY AND UPSET THAT OUR DAUGHTER GOT INJURED!

BRITAX CAR SEAT. ADVOCATE 70-G3. MANUFACTURER 01/2013.COMPLAINING OF TOP LATCH COMPONENT! WE HAVE OWNED THIS CAR SEAT FOR 3 YEARS AND NEVER HAD AN ACCIDENTWITH IT UNTILNOW. WE WERE SITTING AT A RED LIGHT AND GOT REAR ENDED BY A BIG PICK UP TRUCK SMASHING OUR TRUNK IN AND LIFTING OUR BACK END OFF THE GROUND. OUR ONE YEAR OLD WHO WAS IN THIS CAR SEAT WAS REAR FACING AND LATCHED IN CORRECTLY WEARING A LIGHT FLEECE (NO PUFFY JACKET.. WE ARE VERY CAREFUL TO FOLLOW EVERY CAR SEAT RULE). DURING THE ACCIDENT HER TOP LATCH CAME UNDONE! THE ADULT SITTING NEXT TO HER WITNESSED THE TOP HALF OF HER BODY FLY FORWARD HITTING THE SEAT SHE WAS FACING! SHE VOMITED SHORTLY AFTER AND WAS SAID TO HAVE A CONCUSSION! WE ARE REPORTING HERE AND COMPLAINING TO BRITAX! WE ARE NEVER BUYING THAT BRAND AGAIN AND WE HOPE THEY CAN FIX THIS FOR ANY OTHER CHILDREN WITH THIS CAR SEAT THAT FAILS TO DO ITS JOB!WE BOUGHTA GRACO REAR FACING CAR SEAT TO REPLACE THIS HORRIBLE ONE.WE STILL HAVE THE CAR SEATAT OUR HOUSE(WE ARE NOT USING IT)AND SENDING A VIDEO TO BRITAX OF HOW EASILY THE CLIP COMES UNDONE AFTER CLICKED IN! WE ARE NOT HAPPY AND UPSET THAT OUR DAUGHTER GOT INJURED!

2ND ROW SEAT BELTS BIND AND GENERALLY DO NOT RETRACT, EVEN WHEN SEAT IS OCCUPIED. THEY REMAIN LOOSE AND FLOP AROUND AND DO NOT "SNUG UP" AGAINST THE OCCUPANT AS EVERY OTHER SEAT BELT DOES. DEALER SAYS "ALL THE SIENNA'S DO THAT" BECAUSE IT'S SUCH A LONG BELT - IN FACT HE REPLACED THE BELT AND THE REPLACEMENT DOES THE SAME THING. THIS SEEMS LIKE A SAFETY HAZARD SINCE IN THE CASE OF A WRECK I WORRY THAT THE SEAT BELT MAY NOT RETRACT CORRECTLY TO RESTRAIN THE OCCUPANT, OR EVEN IF IT RETRACTS IT MAY NOT BE POSITIONED CORRECTLY. MOSTLY THE 2ND ROW BELTS ARE VERY LOOSE AND FLOP AROUND UNLESS AN ADULT MAKES A CONSCIOUS EFFORT TO SLOWLY AND VERY CAREFULLY FEED THE BACK INTO THE REEL.

TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT SMELLED A BURNING ODOR FROM THE VEHICLE AND CALLED A TOW COMPANY TO TOW THE VEHICLE TO HIS RESIDENCE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE ENGINE HAD CAUGHT FIRE. THE ENGINE WAS NOT REPLACED; HOWEVER, REPAIRS WERE MADE TO THE FAULTY ENGINE. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS NOT AVAILABLE.

NONSTOP FLICKERING OF CRUISE CONTROL ILLUMINATION AT NIGHT. FLICKERING IS INDEPENDENT OF SPEED, STEERING WHEEL POSITION. VERY DISTRACTING WHILE DRIVING.

WHEN BRAKING AT SPEED EXITING HIGHWAY, BRAKES BEGAN VIBRATING. THE SIENA HAS 19,300 MILES ON IT. I TOOK IT TO THE DEALER AND WAS TOLD THE FRONT ROTORS WERE WARPED. THE CAR HAS NOT BEEN SUBJECTED TO EXTREME DRIVING CONDITIONS AND A WARPED ROTORS MAY NOT HAVE BEEN NOTICED BY OTHERS. BUT THE ROTOR AFTER WARPING WOULD INVARIABLY LEAD TO CRACKED ROTOR OR BRAKE FAILURE AT SOME POINT AND POSE A HAZARD, POSSIBLY CATASTROPHIC FAILURE AND DAMAGE OR INJURY. LUCKILY, I CAUGHT IT BEFORE SOMETHING SERIOUS HAPPENED. I THINK TOYOTA SHOULD LOOK INTO PREMATURE FAILURES.

TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS NOT DRIVING NORMALLY AND IT FELT AS IF THE TRANSMISSION WERE FAILING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED DUE TO A MINOR CRASH IN WHICH THE CONTACT WAS INVOLVED. THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. THE VIN WAS NOT AVAILABLE.

WHILE TRAVELING, OUR 2015 AWD TOYOTA SIENNA WITH 8K MILES CAUGHT FIRE AND WAS A TOTAL LOSS. THE VEHICLE WAS TRAVELING 45 MPH ON RT 102 NORTH IN SOUTHWEST HARBOR, ME BY THE ECHO LAKE NATIONAL PARK ENTRANCE, WHEN WE NOTICED WHITE/BROWN SMOKE IN THE REAR VIEW MIRROR. WE HAD ONLY BEEN ON THE ROAD FOR ABOUT 5 MINUTES. WE PULLED OVER AND TURNED THE CAR OFF. WHEN THE CAR CAME TO A STOP, BLACK SMOKE CAME INTO THE CABIN AND EVERYONE EVACUATED. DURING THE EVACUATION, WE NOTICED FLAMES COMING FROM THE FRONT ENGINE COMPARTMENT AS WELL AS THE UNDERSIDE OF THE VEHICLE. BY THE TIME THE SOUTHWEST HARBOR POLICE AND FIRE REACHED US, THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. THE VEHICLE HAD BEEN DRIVING WELL THE ENTIRE TRIP. THE VEHICLE HAD BEEN SERVICED ONCE AT 5K MILES. IT IS UNKNOWN EXACTLY WHAT CAUSED THE FIRE. WE'VE FILED AN INSURANCE CLAIM WITH ARBELLA INSURANCE. THE CLAIM NUMBER IS 033734081. ALSO THE NATIONAL PARK SERVICE RANGER [XXX] FILED A REPORT [XXX] ABOUT THE INCIDENT. VIDEO OF FIRE TAKEN BY SOUTHWEST HARBOR FIRE DEPT HTTPS://WWW.FACEBOOK.COM/161511330824/VIDEOS/10153605854980825/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR