2004 TOYOTA SIENNA Complaints

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE SPARE TIRE CABLE RECALL NOTICE. *SMD

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED AND THE VEHICLE BECAME VERY DIFFICULT TO CONTROL. THE CONTACT STATED THAT THIS WAS A LONGSTANDING ISSUE WITH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.

WHAT GOOD IS HAVING AN AUTO RECALLED IF NOTHING IS DONE TO CORRECT THE PROBLEM? I AM REFERRING TO THE SPARE TIRE STORAGE CABLES THAT HAVE BEEN IN A RECALLED STATE SINCE 2010 AND HAS STILL NOT BEEN CORRECTED. I FEEL THAT BOTH THE TOYOTA MOTOR CAR COMPANY AND THE U.S. GOVERNMENT HAVE LET ME DOWN ONCE AGAIN. IS ANYTHING BEING DONE TO CORRECT THIS PROBLEM?

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 10V160000 (STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CAMPAIGN 14V273000 (SPARE TIRE CABLE CORROSION) WAS INITIATED IN MAY 2014. IT'S NOW A YEAR LATER AND THERE IS NO PERMANENT FIX, NOR HAS TOYOTA EVEN PROVIDED A DATE WHEN THERE WILL BE A PERMANENT FIX. THE INTERIM FIX I HAVE BEEN LIVING WITH FOR THE PAST YEAR WAS TO REMOVE THE SPARE TIRE FROM UNDER MY MINIVAN AND PUT IT IN THE PASSENGER COMPARTMENT. TOYOTA HAS GONE WAY TOO LONG WITHOUT PROVIDING A FIX. BUT WHAT TROUBLES ME TODAY IS THAT WHEN I LOOK UP MY VIN ([XXX]) IN TOYOTA'S DATABASE AND IN YOURS (SAFERCAR.GOV), THE RESPONSE IS NO OPEN RECALLS. HOW CAN THIS BE? "NO OPEN RECALLS," YET THE PROBLEM STILL EXISTS. I WONDER IF ANYONE IS WORKING ON IT. BTW, I'D BE HAPPY TO HAVE A NEW CABLE SAME AS THE ORIGINAL INSTALLED, BUT APPARENTLY THE DEALER ISN'T ALLOWED TO USE THE SAME PART AS ORIGINAL BECAUSE IT COULD CORRODE AGAIN, WHICH IN MY OPINION IS UNLIKELY BECAUSE AT THIS POINT IN MY MINIVAN'S LIFE, ANY CABLE WILL OUTLAST THE REST OF THE VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE FOLLOWING IS AN EMAIL WE SENT TO TOYOTA. WE BELIEVE TOYOTA HAS FAILED TO REMEDY THE DEFECT WITHIN A REASONABLE TIME. REQUEST YOUR HELP TO RESOLVE THE ISSUE. THANK YOU, EMAIL: "12/12/14 WE HAD THE TEMPORARY REMEDY FOR THE 2004 SIENNA SPARE TIRE RECALL (#E1S) DONE AT YOUR DEALERSHIP OCTOBER 2, 2014. WE WERE TOLD THAT WE COULDN'T LEAVE THE DEALERSHIP WITH THE SPARE TIRE IN ITS CURRENT LOCATION UNDER THE CAR. SUBSEQUENTLY, THE SPARE TIRE CABLE WAS CUT AND THE SPARE TIRE PUT IN THE TRUNK. WE WERE TOLD THIS WAS A TEMPORARY REMEDY AND THAT TOYOTA WOULD HAVE A SOLUTION BY DECEMBER 2014. WE WANT TO KNOW WHEN THE PERMANENT SOLUTION WILL BE AVAILABLE. PLEASE KEEP US UPDATED AS TO THE STATUS OF THIS RECALL SO THE INCONVENIENCE OF THE SPARE TIRE TAKING UP SPACE IN THE TRUNK AND THE INABILITY TO STOW THE BACK SEAT CAN BE RESOLVED. WE APPRECIATE TOYOTA S CONCERN FOR SAFETY AND THAT THIS IS BEING ADDRESSED." *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05-27-15 *BF ...UPDATED 06/03/15 *BF UPDATED 06/11/15*JB AS OF MAY 7, 2015 THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 06/30/15*JB

RADIATOR FAILURE RESULTING IN COOLANT LEAKAGE IN THE TRANSMISSION FLUID AND TRANSMISSION IS FAILING. I NOTICED MY 2004 TOYOTA SIENNA HAD SOME BELT NOISE THAT GOT WORSE. THE VAN WAS DUE FOR A WATER PUMP/TIMING BELT CHANGE. LATER THE ENGINE TEMPERATURE GAUGE READ HIGH AND AFTER CHECKING THE FLUIDS NOTICED THE ANTIFREEZE LEVEL TO BE LOW AND TOPPED IT UP. A WEEK LATER WHILE DRIVING ON THE HIGHWAY STEAM STARTED COMING OUT OF THE HOOD. I NOTICED THE PINK FLUID HAD ALSO LEAKED OUT OF A TUBE (LOOKED LIKE A RELIEF TUBE) ON THE DRIVER SIDE. RADIATOR LEVEL WAS LOW. THE TRANSMISSION FUEL LOOKED PINKISH AND READ ABOUT SIX INCHES ABOVE THE MAX LEVEL ON THE DIPSTICK. TRANS FLUID WAS MILKY PINK, THICK, AND HAD GRAINY DEPOSIT. TOOK THE VAN TO THE AUTOLAND DEALER IN SPRINGFIELD, NJ TO DIAGNOSE THE PROBLEM AND TO HAVE THE WATER PUMP AND TIMING BELT CHANGE AT THE SAME TIME. HAD TO LEAVE THE VAN OVERNIGHT. I PICKED UP THE VEHICLE WITH A NEARLY $2000 BILL FOR REPAIRS (BRAKES, TIRE ROTATION, TIMING BELT AND WATER PUMP) OTHER THAN CHANGING THE TRANS. FLUID OR TELLING ME WHAT WAS WRONG. DEALER SAID SOMEONE PUT ADDITIVE TO THE FLUID???. NOTE THAT ONLY AUTOLAND HAD BEEN SERVICING THE VEHICLE. THEY REFUSED TO CHANGE THE TRANS FLUID. "I AM NOT TOUCHING THAT." THE DEALER SAID. I NOW KNOW FROM A LOCAL TRANS REPAIR SHOP THAT THE RADIATOR WAS LEAKING COOLANT INTO THE TRANS FLUID. A KNOWN PROBLEM WITH RADIATORS ON TOYOTA VEHICLES THAT HAD A RECALL. I NEVER RECEIVED NOTICE OF THE RECALL. I NOW HAVE AN ESTIMATED $4,000 PROBLEM TO REPLACE THE RADIATOR AND TRANSMISSION THAT COULD HAVE BEEN PREVENTED IF AUTOLAND HAD DONE ITS JOB PROPERLY AND NOT REFUSED TO CHANGE THE TRANS. FLUID. I AM VERY DISAPPOINTED WITH TOYOTA AND WITH AUTOLAND'S SERVICE. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 5 MPH, THE REAR PASSENGER SIDE WINDOW WAS ACTIVATED AND THE WINDOW FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. UPDATED 09/01/2015*LJ UPDATED 9/24/15*JS