2014 TOYOTA SIENNA Complaints

MY SON WAS GETTING INTO THE VAN VIA THE DRIVER SIDE SLIDING DOOR. HIS BACKPACK BUMPED THE SENSOR, AND THE DOOR OPENED AND FROZE HALFWAY OPEN. I DISENGAGED THE AUTOMATIC OPENING, BUT THE DOOR HAD DIFFICULTY CLOSING. I NOTICED THAT THE CABLE TO THE SLIDING DOOR HAD SNAPPED. I WAS EVENTUALLY ABLE TO CLOSE THE DOOR, BUT NOW THE DOOR WILL NOT OPEN AT ALL.

ON OCTOBER 15TH AT APPROXIMATELY 3:30 PM (CT) MY 2014 TOYOTA SIENNA WAS PARKED IN MY DRIVEWAY WITH THE ENGINE ON, UNATTENDED, WHEN IT MOVED FORWARD UP THE SLIGHT INCLINE OF MY DRIVEWAY, STRUCK ANOTHER VEHICLE THAT WAS PARKED IN THE GARAGE AND KEPT MOVING FORWARD UNTIL IT STRUCK THE FRONT WALL OF THE GARAGE. PRIOR TO THE ACCIDENT, I HAD REVERSED THE VAN OUT OF THE GARAGE AND LEFT THE VAN IGNITION ON AND IN PARK AS I EXITED. I KNOW FOR CERTAIN THAT THE VAN WAS IN THE PARK POSITION SINCE THE AUTOMATIC LOCKS LET ME EXIT THE VEHICLE WITHOUT HAVING TO MANUALLY UNLOCK THEM AND THE ALARMS DID NOT SOUND AS I EXITED. THE VAN ALSO DID NOT ROLL FORWARD IR BACKWARD AS I EXITED. I THEN WALKED IN FRONT OF THE VAN TO ENTER MY HOUSE THROUGH THE GARAGE. I WAS IN THE HOUSE FOR LESS THAN 5 MINUTES WHEN I HEARD THE LOUD CRASH OF THE VAN STRIKING THE GARAGE WALL. MY TOYOTA SIENNA WAS MANUFACTURED ON JUNE 6, 2014. AFTER THE ACCIDENT I DISCOVERED THERE IS AN ACTIVE RECALL (RECALL: TRANSMISSION SHIFT CABLE/ROLLAWAY/FMVSS 102) FOR AN ISSUE THAT CAUSES ROLLAWAYS EFFECTING CARS MANUFACTURED BETWEEN JUNE 17, 2014 THROUGH JUNE 24, 2014. I TOOK MY VAN TO TOYOTA EXPECTING MY ISSUE TO BE RELATED TO THIS RECALL. TOYOTA HAD THE BLACK BOX INSPECTED AND THE TRANSMISSION INSPECTED AND DETERMINED THEY WERE NOT LIABLE SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE AND DID NOT FIND ANY DEFECTS. WHEN I TOOK MY CAR IN ORIGINALLY THE TECHNICIAN STATED THAT THERE WAS NOT A GOOD WAY TO DETERMINE IF THE SHIFT CABLE WAS DEFECTIVE AND THEY WERE SIMPLY REPLACING THE PART AS PART OF THE RECALL, WHICH MY CAR DID NOT QUALIFY FOR SINCE IT WAS MANUFACTURED 11 DAYS PRIOR. A CAR SHOULD NEVER MOVE ITSELF FROM THE PARK POSITION AND SOMETHING HAS TO BE FAULTY WITH THE CAR IN ORDER FOR IT TO DO SO.

3 TIMES THIS YEAR, WHEN SLOWING TO A STOP WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY ACCELERATED, REQUIRING ME TO APPLY AS MUCH BRAKE PEDAL PRESSURE AS I COULD, AS WELL AS SHIFTING TO NEUTRAL TO STOP THE CAR. THIS HAS OCCURRED ONCE WHEN COMING UP TO A STOP SIGN, AND TWICE WHILE PULLING INTO A PARKING SPACE. BOTH TIMES WHEN PULLING INTO THE PARKING SPACE, I WAS BARELY ABLE TO STOP IN TIME, ALMOST HITTING A CAR IN THE SPACE IN FRONT OF ME. AFTER THE LAST TIME THIS OCCURRED (7/3/2020), THE CAR WAS TAKEN TO ST. CHARLES TOYOTA ON 7/6, WHERE THEY FOUND NOTHING WRONG WITH THE VEHICLE. THIS STARTED JUST THIS YEAR; THE VEHICLE HAS APPROX. 70,000 MILES ON IT. WE HAVE OWNED THE VEHICLE SINCE NEW - IT DID NOT DO THIS FOR THE FIRST 4.5 YEARS OF SERVICE.

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE), HOWEVER THE FAILURE RECURRED. THE CONTACT STATED WHILE STOPPED, THE DRIVER'S SIDE REAR DOORS FAILED TO LOCK SECURELY. ON SEVERAL OCCASIONS THE DOORS WERE UNABLE TO BE UNLOCKED FROM INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THE DOORS WOULD UNLOCK WHILE DEPRESSING THE UNLOCK BUTTON ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO TOYOTA OF SCRANTON LOCATED AT 3400 N MAIN AVE, SCRANTON, PA 18508, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

ON 12/20/19 IN MY 2014 TOYOTA SIENNA THE SLIDING DOOR NEXT TO MY 3 YEAR OLD OPENED WHILE I WAS DRIVING. I WAS IN THE MIDST OF ACCELERATING AFTER A LIGHT TURNED GREEN WHEN THE CAR STARTED NOTIFYING ME THAT A DOOR WAS AJAR AND THE PASSENGER-SIDE SLIDING DOOR STARTED OPENING. THE DOOR OPENED FULLY AND REMAINED OPEN AS I WAS AT SPEED IN THE MIDDLE OF AN INTERSECTION. NOTE THAT ALL DOORS WERE CLOSED AND LATCHED BEFORE I PUT THE VEHICLE IN DRIVE, AND THIS ONLY OCCURRED AFTER A FEW MILES OF DRIVING. I TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE LATCH ASSEMBLY IN BOTH SLIDING DOORS. THE DEALERSHIP COULDN'T TELL ME WHAT FAILED OR IF THE REPLACED LATCHES WOULD SOLVE THE PROBLEM, SO I CALLED TOYOTA CORP. I LEARNED THAT TOYOTA ALREADY KNEW ABOUT THIS ISSUE. WHEN I ASKED IF THEY COULD ASSURE ME THAT THE SLIDING DOORS WOULDN'T OPEN WHILE DRIVING AGAIN, THEY COULDN'T. THEY TOLD ME THAT THEY COULDN'T CONFIRM THAT THE LATCHES WERE THE PROBLEM, AND WHILE THE REPLACEMENT LATCH HAS A DIFFERENT MODEL NUMBER THAN THE ORIGINAL, THEY DON'T KNOW IF IT IS IN FACT A DIFFERENT PART AND IF SO, HOW. THE ONLY ASSURANCE THAT TOYOTA COULD GIVE ME IS THAT 'OF THE PEOPLE IN YOUR REGION THAT THIS HAS HAPPENED TO, IT HASN'T HAPPENED A SECOND TIME THAT WE KNOW OF'. THE MORE QUESTIONS I ASKED, THE CLEARER IT BECAME THAT THIS COULD HAPPEN AGAIN. PLEASE NOTE THAT THIS ISSUE IS ENTIRELY DIFFERENT FROM THE '16 RECALL THAT INVOLVED SLIDING DOORS OPENING WHILE DRIVING (ALL ASSOCIATED RECALLS HAD BEEN PERFORMED BY TOYOTA DEALERSHIPS PRIOR TO THIS INCIDENT). WE HAD NOT PREVIOUSLY REPORTED THIS TO NHSA AS WE HAD ASSUMED THAT TOYOTA REPORTED THIS INCIDENT AS PART OF OUR CASE WITH THEM.

OCCASIONALLY WHEN FROM A STOP OR AFTER SLOWING DOWN AND THEN ACCELERATING RAPIDLY, THE CAR DOES NOT DO ANYTHING AND ALMOST GETS REAR ENDED. I HAVE TOLD THE DEALER AND THEY SAID IT IS NO UNUSUAL WITH TOYOTA'S..... DALLAS CORPORATE SAYS SEE DEALER. I JUST QUITE COMPLAINING AFTER A COUPLE YEARS, BUT WAS TOLD TO CHECK WITH YOU. MOST EVERY THING ELSE I LIKE ABOUT TOYOTA...

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE DRIVING 15 MPH THE BRAKE PEDAL WAS APPLIED HOWEVER DEPRESSED TO THE FLOORBOARD, THE VEHICLE ACCELERATED AND SURGE FORWARD WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND TURNED THE IGNITION TO THE OFF POSITION. THE VEHICLE WAS TOWED TO ROMANO TOYOTA 6400 BASILE ROWE, EAST SYRACUSE, NY 13057(315) 445-1070, WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS DIAGNOSED BUT NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,929. *BF*JB

NOTHING HAPPENED TO THE VEHICLE, BUT NORTH HOLLYWOOD TOYOTA REFUSED TO REPLACE THE AIRBAGS ( AFTER WAITING IN THEIR SERVICE DEPARTMENT FOR 5 HOURS) BECAUSE THEY SAID WE 'ALTERED' THE VEHICLE. IT IS A MOBILITY VAN PURCHASED THRU MOBILITYWORKS- WHO ADDED A RAMP FOR A WHEEL CHAIR. THE FRONT BUMPER AND DASH WERE NOT ALTERED.

JUST BEFORE THE VEHICLE COMES TO A FULL STOP, THERE IS UNINTENDED ACCELERATION AND I COULD SEE EVEN THE RPM(SCALE) TO SPIKE TEMPORARILY. THIS HAS BEEN HAPPENING EVERY TIME WHEN OUTSIDE TEMP IS COLD AND VEHICLE IS DRIVEN WITH COLD OR SLIGHTLY ABOVE COLD ENGINE TEMPERATURE. THERE IS A RISK OF HITTING ANOTHER VEHICLE OR MEETING ACCIDENT IF MISJUDGE MY BRAKING BECAUSE OF THIS PROBLEM. HOWEVER IT DOES IT EVEN ON HIGHWAY UNDER NORMAL TEMPERATURE WHILE I'M BRAKING OR SLOWING DOWN.

AFTER ABOUT 60,000 MILES MY CHECK ENGINE LIGHT ILLUMINATES WITH CODE P0012 EVERY 1,000 MILES AND WHEN I TAKE IT TO TECHNICIAN THEY FIND NOTHING WRONG AFTER RESETTING. THEN AGAIN IT RANDOMLY APPEARS AND HAS BEEN DOING SUCH FOR THE LAST 10,000 MILES. FRUSTRATING. ALSO THE FRONT BRAKES SQUEAL EVERYTIME I TOUCH THE BRAKE PEDAL REGARDLESS OF WHICH PADS I USE OR IF THEY ARE NEW OR USED.