2004 TOYOTA SIENNA Complaints

DASHBOARD HAS MULTIPLE HAIRLINE CRACKS. A LOT OF 2004 TOYOTA SIENNA HAVE THE SAME ISSUES WHEN I MADE AN ONLINE RESEARCH ABOUT THE PROBLEM. *TR

RECENTLY STARTED HEARING A POPPING NOISE WHEN OPENING DRIVERS SIDE DOOR. MY HUSBAND, A MECHANIC, INSPECTED DOOR AND NOTED THE WELDING AROUND THE DOOR CHECK ON THE DRIVERS SIDE DOOR IS CRACKED 3/4 WAY AROUND AND NEEDS TO BE REPAIRED. CALLED THE DEALERSHIP WHERE WE PURCHASED THE VAN TO GET MORE INFO AND WAS TOLD THAT THEY HAVE SEEN LOTS OF TOYOTA SIENNA VANS WITH THIS PROBLEM. THEY STATED THERE WAS A SPECIAL SERVICE BULLETIN IN 2007 BUT IT WAS NOW EXPIRED AND THERE WASN'T ANYTHING THEY COULD DO. WAS ADVISED TO CONTACT TOYOTA CUSTOMER SERVICE IN TORRANCE CALIFORNIA. WAS ADVISED TO GET IT FIXED AS THE DOOR CHECK COULD BREAK LOOSE DAMAGING MY VAN, OTHER VEHICLES AND POSSIBLE INJURING SOMEONE. CALLED TOYOTA CUSTOMER SERVICE AND WAS TOLD THERE WAS A SERVICE BULLETIN REGARDING THE FAULTY WELDING ON THE DRIVERS DOOR CHECK, BUT THAT WAS EXPIRED. I STATED I NEVER RECEIVED SUCH A BULLETIN OR I WOULD HAVE BEEN MADE AWARE OF THIS PROBLEM AND WOULD HAVE TENDED TO IT. WAS TOLD THEY WERE NOT RESPONSIBLE IF I GOT THE BULLETIN OR NOT. I ASKED WHAT I HAD DONE WRONG IN THE CARE AND KEEPING OF THE VEHICLE. THEY ANSWERED NOTHING. I ASKED WHAT I SHOULD HAVE DONE DIFFERENT REGARDING THE VAN'S DRIVERS SIDE DOOR AND HE ANSWERED ...NOTHING. I TOOK VAN TO BODY SHOP AND THEY CAN WELD IT FOR $650, BUT IT WILL JUST CRACK OUT AGAIN. NEW DOOR WILL BE $2000+. I DON'T SEE HOW THE CONSUMER SHOULD EAT THE COST OF TOYOTA'S FAULTY WELDING/MANUFACTURING, WHEN THERE ARE THOUSANDS OF VEHICLES HAVING THIS SAME EXACT PROBLEM. *TR

AFTER PRESSING THE BUTTON TO OPEN THE POWER SLIDING DOORS, THE CABLE SNAPPED AND WHIPPED. *TR

THE REAR LIFT GATE IS NOT STAYING IN PLACE WHEN LIFTED, IT FALLS ABOUT 10 INCHES AND THEN THE AUTOMATIC DOOR CLOSE ENGAGES. IF YOU TURN OFF THE AUTOMATIC DOOR, THEN IT SLAMS SHUT. THE STRUTS WERE ALREADY REPLACED ONCE UNDER THE FIRST RECALL. *TR

WHILE OPENING THE AUTOMATIC, PASSENGER SIDE, REAR SLIDING DOOR, THE CABLE FRAYED AND BECAME STUCK, CAUSING THE DOOR TO STOP MID WAY OPEN. THE DOOR WAS STUCK AND WOULDN'T OPEN OR CLOSE. WE WERE FINALLY ABLE TO GET IT CLOSED, WITH MUCH FORCE, SO THAT WE COULD CONTINUE DRIVING HOME (WE WERE OUT OF TOWN AT THE TIME). WE WERE TOLD BY TOYOTA THAT IT WOULD COST $3000 TO REPAIR THE PROBLEM, AS THE ENTIRE SYSTEM, NOT JUST THE CABLE, WOULD NEED TO BE REPLACED. I ASKED IF THEY COULD JUST MAKE IT SO THAT I COULD OPEN THE DOOR MANUALLY. HAVING A DOOR THAT WON'T OPEN IS A SAFETY HAZARD. THEY SAID NO. I TOOK THE VAN TO A REPAIR SHOP, WHERE THE OWNER CUT THE CABLE AND TOOK IT OUT. THIS ALLOWED THE DOOR TO BE OPENED AND CLOSED MANUALLY. HOW DID HE MANAGE TO DO SOMETHING THAT I WAS TOLD BY TOYOTA WASN'T POSSIBLE? HE DIDN'T CHARGE ME FOR THIS SIMPLE FIX. I HAVE LETTERS THAT I WROTE TO TOYOTA DETAILING WHAT HAPPENED. WE WERE OFFERED A FREE OIL CHANGE FOR OUR TROUBLE, WHICH I DECLINED AS I WILL NOT VISIT A DEALER AGAIN BY CHOICE, AND TOLD WE WOULD HAVE TO REPAIR THE ISSUE OURSELVES. A TOYOTA REP RECENTLY, 2012, TOLD ME THAT THERE ARE MANY COMPLAINTS WITH THIS SAME ISSUE, BUT A RECALL STATUS HAS NOT YET BEEN REACHED OR SET. VERY DISAPPOINTED THAT TOYOTA ALLOWS THIS TO CONTINUE TO HAPPEN. WHAT COULD OWNERS POSSIBLE DO TO MAKE A CABLE SNAP OR BREAK? IT'S OBVIOUS THIS IS A FAULTY DESIGN AND SHOULD BE REPAIRED. *TR

WENT OUTSIDE TO TRY TO OPEN MY DRIVER SIDE ELECTRICAL SLIDING DOOR AND THE CABLE SNAPPED. I CAN NO LONGER OPEN MY DOOR AND I HAVE A BABY THAT THE CAR SEAT IS ON THE WORKING SIDE AND NOW MY OTHER KIDS HAVE TO TRY TO JUMP OVER THE BABY OR GO OUT THE FRONT DOORS TO GET OUT OF THE CAR. *TR

SIX TIMES NOW DRIVING AT SPEEDS BETWEEN 30 AND 60 MPH MY TOYOTA MINI VAN'S VEHICLE TRACTION CONTROL HAS ACTIVATED, BRAKES GO ON, PULL ME INTO ANOTHER LANE, ALL LIGHTS FLASHING, CAR BEEPING. IT LASTS ANYWHERE FROM 3 SECONDS TO 10 SECONDS. IT IS ABSOLUTELY TERRIFYING. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT SHE OPENED THE FRONT DRIVER'S SIDE DOOR AND HEARD A LOUD METAL ON METAL SOUND AS THE DOOR DROPPED SLIGHTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS REFERRED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE DOOR WELD WAS THE SOURCE OF THE FAILURE AND IT COULD BE WELDED AGAIN BUT THE DOOR SHOULD BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 127,000.

TRIED TO OPEN MY DRIVER SIDE SLIDING DOOR AND THE CABLE JUST SNAPPED. NOW I CAN'T EVEN OPEN MY DOOR.I HAVE A CAR SEAT ON THE SIDE THAT WORKS AND MY KIDS HAVE TO JUMP OVER THE CAR SEAT OR GET OUT THE FRONT DOORS. IT'S NOT SAFE AT ALL AND IT'S TOO EXPENSIVE FOR ME TO FIX AS A SINGLE MOTHER WITH 3 CHILDREN.

THE RIGHT HEADLIGHT IS OUT. WATER, NOT JUST CONDENSATION, IS VISIBLE INSIDE THE ASSEMBLY. ADVICE BEING GIVEN IS THAT I SHOULD REPLACE THE ENTIRE ASSEMBLY (>$900) OR THE REPLACEMENT BULB (~$140) WILL LIKELY JUST BLOW AGAIN BECAUSE OF THE LEAK THAT IS ALLOWING WATER IN THE ASSEMBLY. *JB