2004 TOYOTA SIENNA Complaints

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE STARTING THE ENGINE, HE NOTICED AN ABNORMAL SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE CRANK SHAFT PULLEY HAD DETACHED FROM THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V539000 (ENGINE AND ENGINE COOLING) BUT WASW ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

DRIVER'S SIDE SLIDING DOOR CABLE BROKE. THE HINGE CAME OFF THE TRACK DROPPING THE DOOR AND SCRATCHING THE BODY PANEL. DOOR WILL NO LONGER CLOSE. *TR

MY CAR IS A 2004 TOYOTA SIENNA AWD XLE LIMITED. THE VEHICLE WILL ACTIVATE THE VEHICLE SKID CONTROL (VSC) WITHOUT WARNING WHILE DRIVING ON SMOOTH DRY ROADS. THE EFFECT IS FOR THE VEHICLE TO APPLY BRAKES STRONGLY TO SPECIFIC WHEELS PULLING THE CAR STRONGLY TO ONE SIDE. THIS HAPPENS MOST FREQUENTLY WHILE DRIVING WINDING ROADS AND IN CORNERS. IT HAS BECOME MORE REGULAR IT IT'S OCCURRENCE AND HAS HAPPENED ON RELATIVELY STRAIGHT SECTIONS OF HIGHWAY MOST RECENTLY. A SIMILAR SITUATION OCCURRED APPROX 2 YEARS AGO. AT THAT TIME THE RETAILER REPAIRED IT BY ADJUSTING THE STEERING SENSOR USED BY THE VSC AND STATED THAT THIS SHOULD BE DONE PERIODICALLY DEPENDENT ON ALIGNMENT WORK DONE ON THE VEHICLE. THIS SOLVED THE ISSUE AT THAT TIME. IT IS VERY DANGEROUS BOTH TO THE VEHICLE WHICH REQUIRES GREAT EFFORT TO MAINTAIN CONTROL AND THE VEHICLES FOLLOWING IT WHICH ARE AT RISK OF REAR ENDING THE EFFECTED CAR. THE TOYOTA RETAILER INITIALLY INDICATED THAT A CATALYST FAILURE WAS THE CAUSE (YES THEY SAID THIS). I WAS TOLD THAT THE CAT FAILURE COULD INDUCE OTHER BRAKE AND ENGINE RELATED FAILURES. THE CAT WAS REPLACED AND THE VSC FAILURE HAS RESUMED. AT THIS TIME NO FAILURES OF ANY KIND ARE INDICATED. I HAVE RESEARCHED THIS TOPIC AND FIND ABOUT A DOZEN IDENTICAL FAILURES ON 2014 TOYOTA SIENNAS DOCUMENTED IN VARIOUS USER FORUMS. AS THERE ARE ONLY A FEW DOCUMENTED ON THE NHTSA SITE I AM CONCERNED THAT THE SITUATION IS UNDER REPORTED. MANY OF THESE USER FORUMS INDICATE THAT THE SYMPTOMS WERE REPORTED TO THE MANUFACTURER. MY MOST RECENT TROUBLE REPORT CASE NUMBER FROM TOYOTA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CABLE FOR THE POWER DOOR ON MY 2004 TOYOTA SIENNA HAS BROKEN AND I RECENTLY LEARNED THAT TOYOTA WAS AWARE OF THE PROBLEM WITH THIS PART AND WAS OFFERING A CUSTOMER SUPPORT PROGRAM TO REPLACE THE DEFECTIVE POWER DOOR MECHANISM. UNFORTUNATELY WE DID NOT RECEIVE THE NOTICE OF THE PROGRAM FROM TOYOTA AND WHEN I CALLED TO GET INFORMATION, I WAS TOLD THAT EVEN THOUGH MY CAR ONLY HAS 79,360 MILES, I DO NOT QUALIFY FOR THE PROGRAM BECAUSE MY CAR IS 10 YEARS OLD. SPECIFICALLY, MY HUSBAND WAS TOLD BY THE CUSTOMER SERVICE SUPERVISOR THAT "TOYOTA DOESN'T MAKE EXCEPTIONS". I'M VERY CONCERNED THAT TOYOTA HAS YET TO ISSUE A SAFETY RECALL ON THIS PART AS THE DOOR IS JAMMED AND NO LONGER USABLE, PUTTING PASSENGERS IN THE BACK SEAT AT RISK BY NOT HAVING A SAFE WAY TO EXIT THE VEHICLE ON THE PASSENGER SIDE. TOYOTA IS AWARE OF THIS SAFETY ISSUE AND THEY ARE NEGLIGENT BY NOT ISSUING A REPLACEMENT, REGARDLESS OF THE AGE OF THE CAR, ESPECIALLY ON WITH SUCH LITTLE MILEAGE. ALTHOUGH I HAVE YET TO RECEIVE A COPY OF THE SECRET SERVICE BULLETIN, DESPITE REQUESTING ONE FROM THE CUSTOMER SERVICE REP, I UNDERSTAND THAT THE EXTENSION WAS ISSUED 12 MONTHS OR LESS FROM THE DATE THE 2004 WOULD GO OUT OF THE EXTENDED WARRANTY. *TR

OUR POWER SLIDING PASSENGER DOOR HAS HAD ISSUES OVER THE YEARS WHERE IT WOULDN'T FUNCTION PROPERLY, AND WE HAD IT REPAIRED AT TOYOTA. MOST RECENTLY, THE DOOR WOULDN'T OPEN AUTOMATICALLY, WE WOULD HAVE TO PUSH IT HARD TO MAKE IT OPEN OR CLOSE. THEN, THE DOOR JUST WOULDN'T CLOSE, AND WE HAD TO DRIVE HOME WITH IT PARTLY OPEN. WE BROUGHT IT INTO THE TOYOTA DEALERSHIP AND THEY TOLD US THE MOTOR NEEDS TO BE REPLACED, AT A COST OF OVER $2,000! WE CAN'T AFFORD THIS, SO WE TOLD THEM WE CAN'T FIX IT, BUT ASKED IF WE COULD MANUALLY OPEN IT. THEY CUT THE CABLE SO WE COULD MANUALLY OPEN IT, BUT THEY TOLD US NOT TO USE IT TOO MUCH OR IT MAY HAVE FURTHER ISSUES. NOW, IT APPEARS WE CANNOT USE THIS DOOR, WHICH MEANS MY CHILDREN NEED TO ENTER THE OPPOSITE DOOR, ENTERING FROM THE STREET. THIS IS A PROBLEM FOR US, BUT WE ARE STUCK BECAUSE WE CAN'T AFFORD THE HUGE REPAIR BILL. *TR

THE SEAT BELT HAS MANAGED SEVERAL TIMES BECOME TWISTED/JAMMED UP IN THE RETRACTOR PORTION OF THE SEAT BELT. IF AN ACCIDENT WERE TO HAPPEN IN THIS VEHICLE THE SEAT BELT WOULD FAIL TO OPERATE AS IT IS INTENDED, WHICH I FEEL WOULD RESULT IN SERIOUS INJURY. I WOULD LIKE TO HAVE OUR SEAT BELT FIXED AT THE COST OF TOYOTA. *TR

POWER SLIDING DOOR CABLE SNAPPED AND CHILDREN IN BACK SEAT CANNOT RIDE SAFELY, AS DOOR WILL NOT OPERATE PROPERLY. SPOKE TO TOYOTA, OPENED A CLAIM, WAS TOLD THE WARRANTY ENHANCEMENT NOTICE WAS ISSUED, BUT ALTHOUGH I WASN'T OVER MY MILEAGE, I WAS OVER THE DATE OF 1ST USE OF VEHICLE. THEY EXTENDED THE WARRANTY FOR THIS FAULTY PART FOR 9 YEARS, 120,000 MILES. MY VEHICLE SAT FOR 8 MONTHS AS WELL WHEN OUR OTHER TOYOTA, THE TUNDRA HAD ITS FRAME REPLACED...BUT EVEN THOUGH THEY STILL WILL NOT HELP. THEY OFFERED TO GIVE ME A GOOD DEAL ON ANOTHER TOYOTA...SERIOUSLY! I JUST LEASED A VENZA 3 MONTHS AGO. I DO NOT WANT ANOTHER VEHICLE, I WANT MINE FIXED SO MY PASSENGERS CAN SIT IN THE BACK SEAT SAFELY WITHOUT WORRY THE DOOR WON'T OPEN OR CLOSE ON THEM! *TR

DOOR HINGE ON DRIVERS SIDE BROKE AWAY FROM WELD AND MAKES A LOUD NOISE. PER MY MECHANIC THE WELDED POCKETS WITHIN THE DOOR HAVE MANY CRACKS IN THE SHEET METAL AND THE VAN NEEDS TO GO TO BODY SHOP. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR HINGE FRACTURED FROM THE WELD. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING AND WAS ADVISED THAT THE DOOR HINGE NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE DOOR HINGE REPLACED. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS NOT AVAILABLE.

CONDENSATION HAD BEEN BUILDING FOR A FEW MONTHS IN THE RIGHT PASSENGER SIDE HID HEADLIGHT, BUT HEADLIGHT WAS STILL OPERATIONAL. THE LOW BEAM HEADLIGHT FAILED IN FEBRUARY AND THE DEALER QUOTED US A PRICE OF $900. FOR THE PARTS ALONE. WHILE DOING RESEARCH ONLINE FOR LESS EXPENSIVE REPAIR OPTIONS, I NOTED MANY COMPLAINTS ABOUT THIS SPECIFIC PROBLEM WITH THIS MODEL YEAR. THIS IS NOT THE ONLY EXPENSIVE DESIGN FLAW WE HAVE ENCOUNTERED WITH THIS VEHICLE (RUN-FLAT TIRES AND NO SPARE). I BELIEVE TOYOTA NEEDS TO STAND BY ITS CUSTOMERS AND OFFER THEM A REASONABLY PRICED SOLUTION FOR THESE SAFETY ISSUES. *TR