2011 TOYOTA SIENNA Complaints

I WAS BACKING OUT OF MY DRIVEWAY AND HEARD A CLUNK. THE AREA WAS CLEAR SO I DIDN'T HIT ANYTHING. LOST POWER STEERING AND POWER BRAKES. THE INFORMATION SCREEN FLASHED MESSAGES TO CHECK BRAKES AND CONTACT DEALER. I DROVE BACK INTO DRIVEWAY WITH DIFFICULT STEERING AND SLOW ENOUGH TO NOT NEED BRAKES. THE ENGINE WAS RUNNING FINE. I SHUT IT OFF THINKING SOMETHING NEEDED TO RESET. IT WOULD NOT START AGAIN. HAT IT TOWED TO DEALER. THEY REPLACED A FUSE ($445.00 + TOWING). MY CONCERN IS THAT IF THIS HAD HAPPENED WHILE IN TRAFFIC AT A HIGHER RATE OF SPEED, IT WOULD BE DIFFICULT TO STEER OR STOP. THE DEALER STATED THEY HAD NEVER SEEN THIS BEFORE WHERE THE ENGINE WOULD CONTINUE TO RUN AND THE FUSE IS USUALLY BLOWN IF SOMEONE REVERSES POLARITY DURING A JUMP START. I HAVE HAD THE VEHICLE FOR OVER 1 YEAR AND HAVE NEVER JUMP STARTED IT. *TR

OUR 2011 SIENNA HAD A MALFUNCTIONING REAR PASSENGER DOOR. RUSTED DOOR LATCHES WERE IDENTIFIED AS THE PROBLEM. HOW DOES A THREE YEAR OLD VEHICLE HAVE RUSTED LATCHES? THE REPAIR COST OVER $1200. THE CUSTOMER SERVICE AT DIELHL TOYOTA DEALERSHIP BLAMED THE PROBLEM ON WEATHER. WRONG PARTS WERE INITIALLY DELIVERED, THE CORRECT PARTS HAD TO BE SENT IN FROM CA, RESULTING IN A THREE DAY REPAIR JOB. THE CUSTOMER SERVICE REP., [XXX], DID NOT EVEN APOLOGIZE FOR THE DELAY AND INCONVENIENCE. WHEN I ATTEMPTED TO CALL TOYOTA DIRECTLY TO PASS ALONG MY COMPLAINT, I WAS ??LOST?? IN THEIR AUTOMATED PHONE ANSWERING SYSTEM. I THEN CONTACTED THEM VIA EMAIL, I AM STILL WAITING FOR A RESPONSE. THE DEALERSHIP REPLACED LATCHES AND TOLD US THAT ALL OF THE DOOR LATCHES ON THE VEHICLE WERE LUBED. WE CHECKED THE OTHER DOOR LATCHES, AND FOUND THEY WERE NOT ??LUBED??. THIS VEHICLE??S MANUFACTURE QUALITY CERTAINLY HAS NOT MET OUR EXPECTATIONS OR THE TOYOTA REPUTATION WE THOUGHT WE HAD PURCHASED. NOT ONLY IS THE PRODUCT PERFORMANCE POOR, SO IS THE CUSTOMER SERVICE AND SUPPORT. THIS PROBLEM NOT ONLY IS A MANUFACTURING ISSUE, BUT COULD POSE TO BE A MAJOR SAFETY ISSUE IF EARLY DOOR LATCH DETERIORATION RESULTS IN DEFECTIVE LOCKING AN LATCHING OF REAR PASSENGER DOORS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS PARKING THE CAR AND NEEDED TO MOVE THE VEHICLE BACKWARD IN A PARKING LOT WITH A SLIGHT SLOPE. WHEN I ATTEMPTED TO MOVE THE SHIFT LEVER TO REVERSE THE LEVER LOCKED UP AND THE VEHICLE STARTED TO ROLL BACKWARD. I APPLIED THE BRAKES TO NO AVAIL AND THE ENGINE DIED. THE STEERING WAS LOCKED. THE IGNITION SWITCH ALSO LOCKED. THE VEHICLE STOPPED . I CALLED THE TOYOTA DEALER AND THE SERVICE MANAGER SAID TO APPLY THE BRAKES VIGOROUSLY, AT THE SAME TIME PUMP THE ACCELERATOR AND TURN THE IGNITION. I DID AND THE FUNCTIONS ALL STARTED WORKING. NO DAMAGE, NO INJURIES. THIS OCCURRED IN FREDERICKS BURG, TX THIS APPEARS TO BE THE SAME INCIDENT IN COMPLAINT # 10585286, DATED 3-17-2014. *TR

THE SECURITY ALARM GOES OFF AT RANDOM TIME. I TOOK IT TO A TOYOTA DEALER AND THEY TELL ME THEY CANT DUPLICATE THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE TOWED TO THE DEALER FOR A DIAGNOSIS. THE MECHANIC STATED THAT THE POWER STEERING BRACKET WAS SEPARATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,505. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, ALL THE WARNING LIGHTS ILLUMINATED. AFTER DRIVING FOR 15 MINUTES, THE VEHICLE STALLED AND SMOKE WAS COMING OUT OF THE HOOD. THE ENGINE WAS ON FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

I STOPPED FOR GAS AND WAS UNABLE TO OPEN THE FUEL FILLER DOOR. BECAUSE OF THE FUEL FILLER DOOR FAILURE, I WAS NOT ABLE TO OPEN THE DRIVER SIDE PASSENGER DOOR. I DROVE THE VEHICLE HOME AND UPON FURTHER INVESTIGATION, I DISCOVERED THE TOP FUEL FILLER DOOR HINGE WAS BROKEN FREE. THE BROKEN HINGE ALLOWED THE PASSENGER DOOR ACTIVATION SWITCH LOCATED BEHIND THE FUEL FILLER DOOR TO POP OUT WHICH DE-ACTIVATED THE PASSENGER DOOR OPERATION. IN THE EVENT OF AN ACCIDENT, THE DRIVER SIDE PASSENGER DOOR WOULD NOT BE ABLE TO BE OPENED. *JS

2011 TOYOTA SIENNA. WHILE DRIVING ABOUT 40 MPH, THE POWER STEERING FAILED AS THE STEERING TRACTION CONTROL AND THE VSC WARNING LIGHTS ILLUMINATED. STEERING WHEEL IS VERY HEAVY AND HARD TO TURN. WHEN PARKING OR TURNING AT A ROAD CROSS THE STEERING WHEEL SEIZED. *TR

DRIVING APPROX. 45 MILES PER HOUR IN THE CITY AND SUDDENLY THE PASSENGER SIDE REAR BACK WINDOW (VENT WIDOW) SHATTERED. FIRST A VERY LOUD NOISE AND THEN THE GLASS SHATTERED AND WENT EVERYWHERE. THERE WAS NO VISIBLE DAMAGE NOR DID THERE SEEM TO BE ANY EXTERNAL DEBRIS THAT COULD HAVE HIT THE WINDOW. THE ROAD WAS RATHER SMOOTH. NOT SURE IF THIS IS A COMMON PROBLEM FOR WINDOWS OR THE 2011 TOYOTA SIENNA. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AS THE STEERING TRACTION CONTROL AND THE VSC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,545 AND THE CURRENT MILEAGE WAS UNKNOWN.