2004 TOYOTA SIENNA Complaints

PASSENGER SIDE POWER DOOR CABLE SNAPPED AND THE DOOR WOULDN'T CLOSE NOR OPEN. TRIED TO OPEN IT MANUALLY, NO LUCK UNLESS YOU USE ENORMOUS AMOUNT OF POWER WHICH MIGHT DO DAMAGE TO SOME OTHER PARTS OF THE VEHICLE. EVEN IF DOOR MANAGED TO GET OPEN IT WON'T CLOSE, WHICH IS A SAFETY ISSUE. *TR

THIS HAS HAPPEN MULTIPLE TIMES. HAPPEN LAST YEAR AND THIS YEAR. THE SLIDING DOOR DOES NOT CLOSE IN MIDDLE OF JOURNEY WHICH FORCES YOU TO DRIVE WITH KIDS WITH DOOR OPEN UNTIL YOU CAN GET THE DOOR FIXED.. LAST YEAR IT WAS WITH LEFT SLIDING DOOR TODAY THE RIGHT SLIDING DOOR GOT STUCK IN MIDDLE OF MY SHOPPING TRIP AND WE HAD TO DRIVE WITH TWO KIDS 3 YRS AND 6YRS WITH RIGHT SLIDING DOOR OPEN TO HOME. THIS IS COMMON PROBLEM ON INTERNET AND HIGHWAY SAFETY SHOULD CONSIDER A PUBLIC RECALL TO THIS SLIDING DOOR PROBLEM. *TR

TOYOTA SIENNA'S EQUIPPED WITH POWER SLIDING DOORS USE A PLASTIC COATED STEEL WIRE TO OPERATE THE DOOR VIA A WHEEL AND MOTOR. THIS PLASTIC DETERIORATES OVER TIME AND THE STEEL WIRE CORRODES AND FAILS LEADING TO THE INOPERABLE ABILITY OF THE DOOR IN THE POWER MODE. IN POWER MODE: THE DOOR WILL REMAIN CLOSED IF ATTEMPTED TO BE OPENED WHILE THE VEHICLE IS IN A MOTION GEAR. IT ALSO ALLOWS THE CONTROLLED OPEN AND CLOSURE OF THE DOOR WITH AN AUTOMATIC REVERSAL IF THE DOOR DETECTS OBSTRUCTION. DISENGAGING THIS POWER MODE ALLOWS THE DOOR TO BE OPENED WHEN IN MOTION. IT ALSO ALLOWS THE DOOR TO SLAM CLOSED IF VEHICLE IS PARKED ON AN INCLINE AND COULD INJURE A PERSON NOT EXPECTING THE CLOSURE OR OPENING. TOYOTA HAS OFFERED A "SERVICE EXTENSION", NOT A RECALL, FOR A PART THAT IS INTEGRAL FOR THE SAFE OPERATION OF THE SLIDING DOORS. THIS EXTENSION WILL ONLY COVER A SMALL PERCENTAGE OF VEHICLES IN THEIR ALLOTTED TIME FRAME. THE ACTUAL FAILED PART IS NOT AVAILABLE FOR REPLACEMENT AND A WHOLE DOOR ACTUATOR MUST BE PURCHASED AND INSTALLED AT $1100 PER DOOR. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVERS SIDE SEAT BELT WAS RESTING IN AN UNCOMFORTABLE POSITION ACROSS HER NECK. THERE WAS NO OPTION TO ADJUST THE SEAT BELT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THERE WAS NO REPAIR AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2.

REAR LIFT GATE STRUTS REPLACED ON 3/11/2008 BY TOYOTA DUE TO REAR LIFT GATE NOT STAYING OPEN AND CLOSING DOWN ON TOP OF US BY ITSELF. REAR LIFT GATE STRUTS REPLACED AGAIN ON 12/18/2009 BY TOYOTA DUE TO THE SAME THING HAPPENING. REAR LIFT GATE STRUTS ARE AGAIN FAILING AS OF 12/2012. CALLED TOYOTA ABOUT IT AND THEY WILL NOT REPLACE THEM STATING THEY ARE OUT OF WARRANTY. THE REAR LIFT GATE OPENS SLOWLY, THEN BEGINS TO CLOSE DOWN ON TOP OF YOU BY ITSELF. THE REAR LIFT GATE TAKES GREAT FORCE TO STOP IT FROM COMING DOWN ON TOP OF YOU. THE SAFETY MECHANISM/AUTO REVERSAL DOES NOT SEEM TO WORK PROPERLY AS IT TAKES A VERY STRONG PERSON TO REVERSE IT. A WOMAN OR CHILD COULD EASILY BE CRUSHED BY THE REAR GATE AS THEY MAY NOT BE ABLE TO FORCE IT BACK UP. BEING THAT THESE NEW STRUTS IN 2009 WERE SUPPOSE TO BE "LONGER LASTING" ACCORDING TO TOYOTA, THEY ARE HAVING TO BE REPLACED MUCH SOONER THAN MOST CONSUMERS WOULD EXPECT. NEW STRUTS BEING REPLACED EVERY 3 YEARS IS NOT WHAT THE CONSUMER EXPECTS OF "LONGER LASTING" STRUTS. AT SOME POINT, SOMEONE IS GOING TO GET SERIOUSLY HURT OR KILLED BY THESE DEFECTIVE REAR LIFT GATE STRUTS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PASSENGER FRONT SEAT BELT IS TWISTED AND WILL NOT RETRACT AND IS THEREFORE UNSAFE FOR USE. SINCE THIS IS A SAFETY CONCERN, I ASKED TOYOTA DEALERSHIP IF THERE WAS ANY RECALL OR SERVICE BULLETIN ISSUED FOR THIS PROBLEM AND I WAS TOLD THERE IS NOTHING THEY ARE AWARE OF. REQUEST TOYOTA TO INVESTIGATE THIS CONCERN AND TAKE PROMPT ACTION IN RESOLVING THIS SAFETY ISSUE. IF THERE IS A RECALL / SERVICE BULLETIN ISSUED OR IN THE WORKS, PLEASE LET US KNOW. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN OPENING AND CLOSING THE FRONT DRIVER'S SIDE DOOR, THE DOOR WOULD EXHIBIT A LOUD POPPING NOISE. THE CONTACT WAS CONCERNED THAT THE DOOR WOULD DETACH FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS ADVISED THAT THE WELDING ON THE DOOR WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. THE CURRENT MILEAGE WAS APPROXIMATELY 111,000.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC CUT THE WIRING FOR THE SLIDING DOOR IN ORDER TO BE ABLE TO OPEN THE DOOR. THE MANUFACTURER WAS CONTACTED AND SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER ADVISED THAT THE SLIDING DOOR WOULD HAVE TO BE REPLACED. AFTER SOME TIME PASSED, THE REAR PASSENGER'S SIDE SLIDING DOOR ALSO FAILED. THE CONTACT RECEIVED AN EXTENDED WARRANTY NOTICE FOR THE REPLACEMENT OF THE SLIDING DOOR WIRING HOWEVER, THE WARRANTY WOULD NOT COVER THE MOTOR OR ANY ADDITIONAL COMPONENTS FOR THE DOOR. THE CONTACT STATED SHE HAD DEACTIVATED THE ELECTRONIC FUNCTION OF BOTH SLIDING DOORS AND WOULD OPEN THEM MANUALLY. ADDITIONALLY, THE CONTACT STATED THAT SHE LATER SMELLED A BURNING ODOR WHILE DRIVING WITH THE HEATED SEAT WARMER ACTIVATED. THE DRIVER'S SEAT THEN BEGAN SMOKING. THE CONTACT SUSTAINED A BURN TO HER HAND AS A RESULT. ALSO, THE CONTACT STATED THAT THE REAR DRIVER'S SIDE VENT WINDOW COMPLETELY DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED FOR ANY OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

I HAVE 2004 TOYOTA SIENNA MINIVAN LE MODEL. 2 YEARS AGO TRYING TO GET OUT OF DRIVERS SEAT, AS I TRIED TO OPEN THE DOOR I HEARD A MOTORIZED CLICKING SOUND AND THE DOOR WOULDN'T OPEN FROM INSIDE. I TOOK TO A MECHANIC AND HE FOUND THAT THE METAL WIRE THAT CONNECTS TO THE LATCH HAD BROKEN. I CALLED TOYOTA AND THEY SAID IT WILL COST $250 FOR THE ASSEMBLY THAT CONTROLS THE LATCH TO OPEN THE DOOR. LAST YEAR MY POWER SLIDING DOOR (PASSENGER SIDE) STARTED ACTING UP. SOMETIMES THE DOOR WOULD OPEN AND SOMETIMES IT WON'T WHEN I PRESS THE POWER DOOR BUTTON LOCATED ON THE CEILING CLOSE TO DRIVER'S SIDE. THEN IT WOULD ONLY OPEN FROM OUTSIDE IF I PULL THE LATCH FROM OUTSIDE. THEN ONE DAY WHEN I PULLED THE DOOR LATCH FROM OUTSIDE TO OPEN IT, I HEARD A LOUD NOISE AND THE METAL CABLE THAT THE DOOR SLIDES ON SNAPPED! I RECEIVED AN"ENHANCEMENT RECALL" LETTER FROM TOYOTA JUST AFTER THE WARRANTY EXPIRED. I SEARCHED THE WEB AND SAW COMPLAINTS THAT TOYOTA DOES THIS ON PURPOSE LAST MINUTE EXPECTING THAT CUSTOMERS WON'T SEE IT IN TIME. I CALLED THE SCION DEALERSHIP IN PALATINE, IL AND THEY SAID THAT IT WILL COST ME $120 TO INSPECT WHAT'S WRONG WITH THE POWER DOOR AND THERE ARE 4 TO 5 PARTS WHERE 1 OR MORE COULD HAVE GONE BAD. SOME PARTS ARE COVERED AND OTHERS ARE NOT COVERED BY THE WARRAN TY. THIS SHOULD BE SAFETY RECALL AND COULD KILL A SMALL KID. A CLASS ACTION SUIT MUST BE FILED AGAINST TOYOTA FOR RIPPING OFF CUSTOMERS. THEY SHOULD BE FIXING IT FOR FREE SINCE ITS A DESIGN FLAW. I WOULD EXPECT AN ENGINE TO FAIL AT 96000 MILES BUT NOT THE 2 DOORS (FRONT MANUAL DOOR AND POWER SLIDING DOOR). BIG COMPANIES LIKE TOYOTA NEEDS TO CUT OFF BONUS FORM CEO AND BOARD OF DIRECTOR'S PAYCHECK AND USE THE MONEY TO CORRECT THEIR DESIGN FLAWS. I PAID $32,000 AND EXPECT TOYOTA TO RETURN THE COST OF REPAIR WHICH IS $1800+TAX OR FIX IT FOR FREE AND THANK ME THAT I DID NOT FILE A SUIT AGAINST THEM. *TR

TOYOTA ISSUED A RECALL FOR THE POWER CORD ON THE ELECTRIC SLIDING DOOR. THE DESIGN (LOCATED ON THE DOOR'S EXTERIOR) EXPOSED IT TO THE ELEMENTS AND CAUSED THE CABLE TO SNAP. THAT HAPPENED TO MY 2004 SIENNA BUT MY VAN WAS BEYOND THE MAX MILEAGE THEY ALLOWED IN THE RECALL. SO WE'VE JUST BEEN USING THE DOOR MANUALLY. YESTERDAY, MY SON OPENED THE DOOR A LIITLE TOO HARD AND HE HAD TO PULL HARDER THAN NORMAL TO GET IT TO CLOSE. WHEN HE PULLED AND THE DOOR RELEASED, THE DOOR FELL OFF!!!! WE HAVE RUNNING BOARDS SO THE DOOR WAS RESTING ON THE RUNNING BOARDS. I CAN NOT BELIEVE A DOOR WOULD JUST FALL OFF! NO DOOR SHOULD EVER FALL OFF, ESPECIALLY A QUALITY TOYOTA VEHICLE. THIS HAPPENED IN MY DRIVEWAY, SO WE WERE OKAY BUT WHAT IF THIS WOULD HAVE HAPPENED WHEN I WAS AN HOUR AWAY FROM HOME LIKE I WOULD HAVE BEEN TODAY, AT MY SON'S BASKETBALL GAME? WE WOULD HAVE HAD TO HAVE IT TOWED AND DEALT WITH HOW TO GET MY FAMILY OF 5 BACK HOME. I BELIEVE THIS WOULD HAVE NEVER HAPPENED HAD TOYOTA NOT EXCLUDED MY VAN FROM THE RECALL DUE TO MILEAGE. *TR