2011 TOYOTA SIENNA Complaints

IN THE MORNING CAR DID NOT START, BATTERY WAS DEAD. I CHARGED BATTERY OVERNIGHT . AFTER 2 HR OF DRIVING ( 120 MILES) CAR WAS PARKED FOR 2 HR , WHEN I TRIED TO START IT BATTERY IS DEAD AGAIN ( HAD TO JUMP START IT) AFTER DRIVING ~ 7 MILES I PARKED CAR AND BATTERY WAS DISCONNECTED. AFTER 4 HR I CONNECTED AGAIN AND NO PROBLEM WITH STARTING. DEALER (SCHAUMBURG TOYOTA) KEPT MY CAR FOR 3 DAYS . THEY REPLACED SLIDING DOOR SWITCH AND INTEGRATION RELAY . THEY TOLD ME THAT EVERYTHING IS FIXED . I PARKED CAR IN GARAGE AND IN THE MORNING I COULD NOT START IT AGAIN . HAD TO GO BACK TO DEALER . CAR IS STILL AT THE DEALERSHIP LETS HOPE THEY WILL FIX THIS PROBLEM THIS TIME. *TR

WHILE DRIVING DOWN THE ROAD IN THE VAN WITH 7 ELDERLY PEOPLE IT CAUGHT ON FIRE AND SMOKE CAME INTO THE CABIN VIA A/C VENTS. I PULLED OVER AND ALL 7 OF US SCRAMBLED TO GET OUT OF THE VAN. FIRE WAS POURING OUT FROM UNDERNEATH AND BLACK SMOKE OUT OF THE HOOD. WITHIN ABOUT 20 SECONDS AFTER WE GOT OUT, THE VAN WAS FULLY ENGULFED IN FIRE. THE VAN WAS TOTALLY DESTROYED AND ONLY THE METAL FRAME WAS LEFT. THE FIRE INVESTIGATOR HIRED BY MY INSURANCE COMPANY BELIEVES THE FIRE STARTED IN THE ECM. THERE WERE NO WARNINGS AT ALL EXCEPT THE SMOKE IN THE CABIN AND FROM UNDER THE HOOD. WE WERE EXTREMELY LUCKY TO GET OUT ALIVE AS WE ARE ALL OVER 75 YRS OLD AND NOT ALL OF US IN GREAT HEALTH. THE VAN IS A TOTAL LOSS AND MY TOYOTA IS AWARE OF THE EVENT AND A CLAIM NUMBER ASSIGNED TO US. *TR

THE TIRES ON MY VAN HAVE EXCESSIVE WEAR AND NEED TO BE REPLACED AFTER ONLY 20,000 MILES. I INSTALLED A HITCH ON THE CAR MYSELF SHORTLY AFTER PURCHASING THE VEHICLE AND USED IT TO TOW. I RECEIVED A SAFETY RECALL NOTICE FROM TOYOTA FOR MY 2011 SIENNA AWD MINIVAN THAT READS "THE TIRE AND LOADING INFORMATION PLACARD DOES NOT STATE THE CORRECT VEHICLE CAPACITY WEIGHT AS THE RATED LOAD FOR THE COMBINATION OF CARGO AND OCCUPANTS. INCORRECT INFORMATION ON THE VEHICLE PLACARD MAY LEAD TO TIRE OVERLOADING AND POSSIBLY CAUSE TIRE FAILURE, INCREASING THE RISK OF A CRASH." IT GOES ON TO SAY "BASED UPON THIS INFORMATION TOYOTA HAS DETERMINED THAT THE FOLLOWING ACTIONS WILL BRING YOUR VEHICLE INTO COMPLIANCE WITH THE APPLICABLE REQUIREMENTS: REPLACEMENT OF THE FACTORY INSTALLED TIRES WITH NEW EXTRA LOAD TIRES." IT ALSO SAYS "...THE DEALER WILL REPLACE THE TIRES AND LABEL/PLACARD NOTED ABOVE AT NO CHARGE TO YOU." I SPENT OVER 90 MINUTES AT THE DEALER AND 20 MINUTES ON THE PHONE WITH TOYOTA. THEY REFUSED TO HONOR THEIR RECALL BECAUSE THE HITCH ON THE CAR WAS AN AFTER-MARKET HITCH AND NOT INSTALLED BY TOYOTA. I FAIL TO UNDERSTAND WHY THEY ARE NOT HONORING THEIR RECALL AND THEIR OFFER TO REPLACE THE TIRES SIMPLY BECAUSE THE HITCH WAS NOT PURCHASED THROUGH TOYOTA. *TR

THE AIR BAG WARNING LIGHT CAME ON. I TOOK IT TO THE DEALER. THEY SAID THE AIRBAG DOESN'T NOT WORK NOW AND THEY ARE BLAMING IN ON A WIRING ISSUE, NOT AN AIR BAG ISSUE. THEY WANT ME TO PAY $220 TO INSTALL A NEW SPIRAL CABLE, BUT GIVE ME THE PART FOR FREE. THIS DOESN'T MAKE SENSE. THE TOYOTA TACOMA TRUCKS HAD THE SAME ISSUE AND THEY HAD A RECALL. *TR

(TOYOTA, SIENNA 2011) PASSENGER AUTOMATIC SLIDING DOOR ANTI-JAM SENSOR FAILED. OBJECT (MACBOOK) WAS PLACED IN DOOR POCKET COMPARTMENT. DOOR SWITCH WAS PRESSED AND DOOR BEGAN OPENING. MACBOOK DID NOT COMPLETELY CLEAR THE DOORS PATH COMPLETELY AND DOOR BEGAN CRUSHING IT. I COULD HEAR SOMETHING WASN'T RIGHT AND SAW THE DOOR BEND THE LAPTOP AND PARK IN THE FULLY OPEN POSITION. YOU COULD CLEARLY SEE AND HEAR THE DOOR HAD MET AN OBSTACLE AND WAS STRUGGLING, BUT JUST PRESSED THROUGH IT. DOOR MADE NO ATTEMPT TO STOP OR REVERSE. THE MACBOOK WAS DAMAGED. THE WHOLE MACHINE WAS BENT BY THE DOOR AND I CAN NO LONGER FIT A CD IN THE OPTICAL SLOT BECAUSE IT IS NOW CURVED RATHER THAN FLAT. THESE DOORS ARE STRONG ENOUGH BE BEND METAL! THE "ANTI-JAM" SYSTEM FAILED. AFTER SEEING THAT, I REALLY THINK THAT THESE DOORS HAVE TO CAPABILITY TO SERIOUSLY INURE SOMEONE.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR CAUGHT ON FIRE. THE FIRE SPREAD TO THE FUEL TANK AND FLAMES QUICKLY ENGULFED THE VEHICLE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT INSPECTED. IN ADDITION, THE CONTACT STATED THAT THE SECURITY SYSTEM WOULD SPORADICALLY SOUND PRIOR TO THE FIRE INCIDENT. THE VEHICLE WAS NOT INSPECTED TOO DETERMINE THE CAUSE OF THE FIRE. THE FAILURE AND THE CURRENT MILEAGE WAS 24,000. *TR

WHEN I HIT THE BRAKES AROUND 60 MPH I FELT THAT THE FRONT WHEELS WAS SHAKEN, VIBRATES AND FELT ROUGH AT THE STEERING WHEEL AND BRAKE PEDAL. I TOOK IT TO THE DEALER AND THEY SAID THAT THE ROTORS WERE RUSTY AND WARP BECAUSE THE HEAT. THEY CUT THE ROTORS. NO CHARGE. NOW, I HAD THE SAME PROBLEM WITH 23000 MILES. SAME EXCUSE. THE ROTORS WERE RUSTY AND WARP AND THEY SAID THEY HAVE TO BE CUT AND TO REPLACE THE PADS. ALSO, THEY SAID THAT THE BRAKE FLUID NEEDED TO BE CHANGE. $559.00 WAS THE CHARGE. I HAD NO CHOICE. MY LIFE DEPENDS ON THE BRAKE. MY COMPLAINT IS THAT THERE IS A FACTORY DEFECT WITH THESE ROTORS AND THE BRAKES. I HAD SO MANY CARS IN MY LIFE AND I NEVER HAD THIS PROBLEM OF ROTORS BEEN WARP BECAUSE OVERHEATING. MILLIONS OF CARS RUNS EVERY DAY AT 65 MPH AND I DON'T HEAR THAT EVERY 5,000 MILES THEY HAVE TO CUT THE ROTORS BECAUSE OVERHEATING. I BELIEVE THIS IS A FACTORY DEFECTS AND THAT THEY SHOULD REPLACE THE ROTORS AT NO COST TO ME. PLEASE, I NEED TO KNOW WHERE I CAN FILE A FORMAL COMPLAINT TO TOYOTA, SINCE THE DEALER IS TRYING TO RIP ME OFF. *TR

MY SECOND COMPLAINT TO NHTSA - PREVIOUS NHTSA # 10470305 THIS IS THE 3RD TIME IN 2 YEARS I HAVE HAD ISSUES WITH THE BRAKES WHEN I APPLY BRAKES, THE PEDAL GOES ALL THE WAY TO THE FLOOR AND VEHICLE DOESN'T STOP. I HAVE REQUESTED MY MONEY BACK OR REPLACED MY CURRENT SIENNA WITH A NEW ONE AS I HAVE PREVIOUSLY ASKED FOR WHEN IT HAPPENED IN MAY OF 2011 AFTER DRIVING 600 MILES ON A BRAND NEW VEHICLE AND AT AROUND 20000 MILES IN 2012 WHEN IT HAPPENED AGAIN. I FEAR FOR THE SAFETY OF MY KIDS, MY FAMILY, MYSELF AND OTHERS AROUND ME WHEN I AM DRIVING. TOYOTA KNOWS THEY ARE AT FAULT YET THEY WANT ME TO TAKE RESPONSIBILITY.TOYOTA REFUSES TO HELP, THEY WANT TO BE GIVEN CHANCES TO FIX IT AS THEY'VE TRIED TWICE ALREADY SEE PREVIOUS COMPLAINT - I BOUGHT A BRAND NEW 2011 TOYOTA SIENNA XLE IN MAY OF 2011 FROM JAY WOLFE TOYOTA IN KANSAS CITY MO. AFTER 1000 MILES WITHIN LESS THAN A MONTH, STARTED HAVING BRAKE PROBLEMS. WHEN I PRESS THE BRAKE, IT WAS GLIDING, TAKING THE PADDLE TO THE FLOOR IN ORDER TO STOP THE VEHICLE EVEN AT SLOW SPEEDS. I WAS ENROUTE TO OMAHA FOR THE WEEKEND WITH MY FAMILY AND KIDS WHEN I STARTED HAVING THE BRAKE PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOOK 4 DAYS TO CHECK AND DETERMINE IT WAS AIR IN THE BRAKE SYSTEM. I AM SURE THERE WAS MORE TO IT BUT THAT IS ALL THEY SAID AND FIXED. ONE PERSON FROM CORPORATE WAS THERE AND TOLD US AND GUARANTEED THAT WE SHOULD NEVER SEE THIS PROBLEM AGAIN. NOW LESS THAN A YEAR AFTER AT 26000 MILES STARTED HAVING SAME ISSUES WITH BRAKE. NOW THE DEALERSHIP SAYS THERE MAY BE A LEAK IN THE BRAKE SYSTEM THAT MAY NOT HAVE BEEN LOOK AT BEFORE. I ADVISED THEM DUE TO SAFETY OF MY FAMILY AND MY KIDS AND OTHERS ON THE ROAD, I AM NOT TAKING THIS VEHICLE BACK AND I REQUESTED TO BE REPLACED WITH ANOTHER NEW VEHICLE SINCE THEY ARE AT FAULT BY SELLING ME A VEHICLE WITH A BRAKE PROBLEM AND BY NOT FIXING IT RIGHT IN THE FIRST PLACE. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V123000 (EQUIPMENT) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE CONTACT WAS ADVISED THAT BECAUSE THE VEHICLE DID NOT CONTAIN A FACTORY TRAILER HITCH, THEN THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE DEALER ADVISED THE CONTACT THAT HE HAD TO CHANGE THE RIM AND WHEEL SIZE IN ORDER TO BECOME COMPLAINT AND FALL UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE GLASS IN THE SUNROOF EXPLODED WITH A LOUD BANG. IN ADDITION, GLASS FRAGMENTS FELL INTO THE SUNROOF AREA BUT DID NOT ENTER THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.