2011 TOYOTA SIENNA Complaints

2011 TOYOTA VAN FRONT PASSENGER SEAT-THE SEAT BECAME STUCK AND WOULD NOT MOVE DURING ANY ATTEMPT TO ADJUST IT WITH THE HANDLE. NO DEBRIS OR OBSTRUCTION WAS IN THE SEAT TRACK AFTER MULTIPLE CHECKS. AFTER BEING SERVICE BY TOYOTA AND FIRST BEING TOLD BY THE TECHNICIAN THAT IT WAS DEBRIS IN TRACK AND MY REQUESTING TO HAVE THE DEBRIS THAT WAS IN THE TRACK, HE THEN STATED THAT HE THREW IT OUT, I ASKED HIM IF WE COULD INSPECT THE GARBAGE FOR THE 'ITEMS' SO I COULD HAVE IT, HE THEN STATED THAT 'SPRING ALSO CAME OFF THE SEAT' WHICH HE DID NOT TELL ME DURING OUR PREVIOUS CONVERSATION. HE NEVER RETRIEVED THE ITEMS THAT HE STATED WERE STUCK IN THE SEAT TRACK AND I WAS NOT ALLOWED TO SEARCH THE GARBAGE FOR THE ITEMS. HE COULD NOT TELL ME WHAT THE ITEMS WERE OR LOOKED LIKE THAT HE STATED WERE STUCK IN THE TRACK. *TR

TRAVELING AT HIGHWAY SPEED, (55 MPH) WHEN THE VSC FAILURE MESSAGE APPEARED ALONG WITH THE CHECK ENGINE LIGHT AND APOSTROPHE INSIDE A TRIANGLE ERROR/ WARNING LIGHT. VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AT A TOYOTA DEALERSHIP LESS THAN TWO WEEKS AGO. MILEAGE IS LESS THAN 36000. *TR

WE PURCHASED THIS VEHICLE IN FEBRUARY 2011. IT CAME WITH FREE TOYOTA MAINTENANCE FOR THE FIRST 2 YEARS AND HAS BEEN BROUGHT IN FOR EVERY SCHEDULED MAINTENANCE, MOST RECENTLY THE 25,000 MILE SERVICE AT 26,000, SO THE TIRES HAVE REGULARLY BEEN ROTATED AND INSPECTED BY THE DEALERSHIP. TWO YEARS AND LESS THAN 27,000 MILES AFTER PURCHASING THE VEHICLE, I NOTICED THAT IT WAS NOT HANDLING WELL IN SNOW DESPITE BEING AN AWD. TO OUR SURPRISE, THE TIRES WERE WORN. I BROUGHT IT TO A TIRE SHOP HOPING FOR JUST AN ALIGNMENT AND WERE TOLD THE TIRES WERE NOT SAFE TO DRIVE ON. THEREFORE, I JUST HAD TO REPLACE ALL 4 TIRES AHEAD OF SCHEDULE. VERY DANGEROUS AS MOST PEOPLE DON'T EVEN CONSIDER THE NEED FOR NEW TIRES AT THIS POINT IN THEIR VEHICLE OWNERSHIP. AND EVEN MORE DANGEROUS AS COMING UP WITH THE $1,000 EVERY TWO YEARS IS/WILL BE DIFFICULT IF NOT IMPOSSIBLE. THE REPLACEMENT TIRES ARE THE SAME AS DUE TO THE UNIQUE TIRE SIZE, THERE ARE NO OTHER RUN FLAT OPTIONS ON THE MARKET, BRIDGESTONE TURANZA EL400-02 RFT . *TR

TOLD BY TOYOTA DEALER AT 15000K THAT I NEEDED TO REPLACE THE TIRES ON MY 2011 TOYOTA SIENNA VAN. I DO NOT ABUSE MY VEHICLE AND NEVER HAD A NEW VEHICLE THAT NEEDED NEW TIRES AT 15000K. *TR

DURING THE TEST DRIVE AND INSPECTION OF 2011 TOYOTA SIENNA VAN THE DRIVER'S SIDE REAR SLIDING DOOR WOULD CLOSE WITHOUT TOUCHING THE BUTTON OR HANDLE. THE DEALER (REP) TOLD ME THAT HE HAD PRESSED THE CLOSE BUTTON TOO MANY TIMES AND THAT'S WHY IT SHUT DURING THE INSPECTION OF THE VEHICLE. AFTER TAKING THE VEHICLE HOME THE DRIVER'S REAR SLIDING DOOR SHUT ON ME WHILE I WAS GETTING A SMALL CHILD OUT OF A CAR SEAT-I DID NOT TOUCH THE BUTTON OR DOOR HANDLE. AFTER THE SAME THING HAPPENED 4-5 MORE TIME I TOOK THE 2011 SIENNA VAN BACK TO THE DEALER AND TOLD THEM THAT I WOULD NOT TAKE THE VEHICLE BACK UNTIL THE PROBLEM WAS FIXED. THE DEALER REPLACED THE MOTORS IN BOTH SLIDING DOORS. THE PROBLEMS HAS CONTINUED AND AFTER RESEARCH HAVE FOUND THAT THIS IS A COMMON COMPLAINT REGARDING THE SLIDING DOORS ON THE SIENNA VANS. BETWEEN TIRE PROBLEMS AND DOOR PROBLEMS IT'S NOT WORTH THE TIME OR HASSLE. *TR

TOLD DURING MY SERVICE AT 15000K BY TOYOTA TECHNICIAN THAT I WOULD NEED TO REPLACE ALL 4 TIRES ON MY 2011 TOYOTA SIENNA. I ASKED HOW WAS IT POSSIBLE A BRAND NEW LEASED VEHICLE WITH 15000K MILES WOULD NEED NEW TIRES AND I WAS TOLD THAT I COULD MAKE IT TO 20000K BUT NEED NEW ONES. THE TECHNICIAN COULD NOT TELL ME WHY THE TIRES WERE FAILING. AFTER RESEARCHING THIS ISSUE AND SPEAKING WITH OTHER TOYOTA SIENNA OWNERS IT APPEARS TO BE A BIG PROBLEM WITH THE TIRES PLACED ON SIENNA MINIVANS. IT ALSO APPEARS THAT TOYOTA IS BLAMING THE TIRE COMPANY AND THE TIRE COMPANY IS BLAMING TOYOTA. OF COURSE THE POOR CONSUMER GETS STUCK IN THE MIDDLE. A RECALL SHOULD BE DONE AS SOON AS POSSIBLE AS TIRE SAFETY IS VERY IMPORTANT. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE ELECTRICAL SYSTEM MAY HAVE BEEN COMPROMISED DURING CONVERTING THE VEHICLE INTO ONE SUITED FOR PERSON'S WITH DISABILITIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 3,550.

ON DEC.5, 2012 WE WERE PICKING UP A GRANDCHILD AT AN ELEMENTARY SCHOOL. WE WERE IN A LINE OF CARS TO EXIT THE PARKING LOT. A CAR WAS PULLING INTO THE LINE AHEAD OF US. WE TRIED TO STOP TO LET HER IN, BUT THERE WERE NO BRAKES. THERE WAS PLENTY OF SPACE AND TIME TO STOP. WE STOPPED BY HITTING HER CAR. OUR VAN HAD MINIMAL DAMAGE, BUT SHE HAD A FENDER AND PASSENGER DOOR DAMAGE. (WE WERE THANKFUL NO CHILDREN WERE INJURED AS THERE WERE MANY AROUND.) WE HAD THE CAR TOWED TO J PAULEY TOYOTA IN FORT SMITH, AS WE WERE AFRAID TO DRIVE IT. THEY PRONOUNCED IT SAFE TO DRIVE. WE CALLED TOYOTA (800-331-4331) TO HAVE THE BLACK BOX CHECKED AS SUGGESTED. STILL AFRAID TO DRIVE IT WE LEFT IT THERE AND TRADED FOR A NEW VAN (HONDA). (SEE ACCIDENT REPORT FOR 2009 TOYOTA SIENNA VAN VIN# [XXX]. FIRST TIME WE THOUGHT IT WAS PROBABLY A FLUKE. SECOND TIME A PROBLEM WITH THE SIENNAS.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/1/12 I WAS DRIVING ALONG AT HIGHWAY SPEED OF APROX. 55-60 MPH WHEN I DECIDED TO GO INTO A SHOPPING CENTER. I SLOWED MY CAR DOWN AND MADE A RIGHT TURN TO ENTER A SHOPPING CENTER. AS I WAS SLOWING DOWN TO PULL UP TO THE ENTRANCE OF THE STORE I HAD MY FOOT ON THE BRAKE PEDAL AND THE CAR DIDN'T WANT TO STOP. I HAD TO APPLY AN ENORMOUS AMOUNT OF PRESSURE TO THE BRAKE BUT IT DIDN'T STOP THE ENGINE FROM RACING AND TRYING TO LURCH FORWARD. I FORCED THE CAR OUT OF DRIVE AND PUT IT INTO REVERSE AND THE ENGINE WENT BACK TO NORMAL. 9/6/12 I WAS IN MY CAR AND APPROACHED A TRAFFIC LIGHT BEHIND ANOTHER CAR. I SLOWED DOWN FROM APROX. 25 MPH. AS THE CAR SLOWED I FELT THE CAR LURCH FORWARD, I APPLIED THE BRAKE HARDER SO AS NOT TO HIT THE CAR IN FRONT OF ME OR THE PEOPLE WALKING ACROSS THE STREET. I AGAIN MOVED THE CAR OUT OF GEAR AND THE ENGINE CAME TO NORMAL. 9/9/12 I WAS IN A SHOPPING CENTER WAITING FOR MY WIFE TO COME OUT AND I HAD TO MOVE MY CAR TO LET SOMEONE ELSE GET OUT A PARKING SPACE WHEN MY CAR STARTED TO ACCELERATE. I HAD MY FOOT ON THE BRAKE AT THE TIME THIS OCCURRED AND AS MUCH PRESSURE I PUT ON THE BRAKE WAS NOT ENOUGH TO STOP THE CAR. THE CAR STILL HAD ENOUGH POWER TO GO FORWARD EVEN THOUGH I HAD MY FOOT ON THE BRAKE. I FEAR FOR MY LIFE AND ANY PEOPLE THAT ARE IN MY CAR, LET ALONE OUTSIDE OF MY CAR. TOYOTA CANNOT DUPLICATE THE PROBLEM, I'VE TAKEN IT TO THEM TWICE. THEY (TOYOTA) WILL NOT DO ANYTHING FOR ME. PLEASE HELP. *TR

WE WERE INFOMED BY TOYOTA SERVICE THAT THE TIRES ARE BALDING AND NEED REPLACEMENT. THEY INFORMED US THAT THIS IS A TIRE ISSUE. WE CONTACTED FIRESTONE, AND THEY INFORMED US THAT THERE ARE ISSUES WITH THE SIENNA PREMATURELY WEARING OUT TIRES DUE TO ALIGNMENT ISSUES WITH THE DESIGN OF THE SIENNA. FIRESTONE AGREED TO PAY FOR HALF THE COST OF NEW TIRES. TOYOTA ON THE HAND HAS GIVEN US THE RUN AROUND AND IS NOT TAKING OWNERSHIP. WE HAVE FOUND THAT THROUGH BLOGS THERE ARE CUSTOMERS THAT ARE REPLACING TIRES AFTER LESS THAN A YEAR OF USE (<15K MILES). WE HAVE THE ENTIRE THREAD OF CONVERSATIONS AND MAINTENANCE RECORDS THAT SHOW THAT THERE IS A PROBLEM WITH THE DESIGN AND MANUFACTURE OF THE VECHICLE'S ALIGNMENT AS VERIFIED BY TOYOTA SERVICE AND OTHER REPAIR SHOPS. THIS IS THE 5TH NEW CAR WE HAVE OWNED, AND TIRES LAST AT LEAST 40K MILES. TOYOTA SHOULD OWN UP TO THIS AND INFORM CUSTOMERS THAT THEY WILL NEED TO REPLACE TIRES EVERY 15K MILES! *TR