2004 TOYOTA SIENNA Complaints

THE PASSENGER SIDE POWER SLIDING DOOR (ON MY 2004 LE AWD SIENNA) WAS JAMMED (COULDN'T CLOSE OR OPEN) AFTER MY WIFE DROPPED OFF MY DAUGHTER TO SCHOOL THIS MORNING. WHEN MY WIFE WAS TRYING TO CLOSE THE DOOR MANUALLY, THE LEFT SIDE OF THE DOOR FELT APART AND IT MADE A BIG DENT AND SCRATCHES ON THE BODY ALL OVER. FORTUNATELY, MY WIFE AND MY DAUGHTER DIDN'T GET HURT BECAUSE OF THIS (BUT VERY CLOSE.) I HAD SCHEDULED TO BRING IT TO THE TOYOTA DEALER TOMORROW MORNING TO FIND OUT WHAT WENT WRONG AND WHAT IT WILL COST TO HAVE IT FIXED. ALTHOUGH IT'S ONLY 12 MILES FROM MY HOME TO THE DEALER, BUT IT'S NOT GOING TO BE A EASY TRIP AS I AM ONLY USING ROPES TO HAVE THE BROKEN DOOR BARELY TIDED TOGETHER. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HINGE WAS FRACTURED YET SHE WAS STILL ABLE TO EXIT THE VEHICLE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO INFORMED THE CONTACT THAT SHE WOULD NEED TO REPLACE THE ENTIRE DOOR OR HAVE IT RE-WELDED TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. UPDATED 02/07/11 *BF THE COSUMER STATED SHE OPENED THE DRIVERS SIDE DOOR AND IT MADE IT NOISE AND THEN THE DOOR WOULD NO LONGER OPEN OR CLOSE PROPERLY. THE DEALER INFORMED THE CONSUMER THE HINGE WAS BROKEN. THE HINGE WAS WELDED BACK TOGETHER. UPDATED 03/17/11

I HAVE A 2004 TOYOTA SIENNA XLE. THE REAR LIFT GATE SOMETIME DOES NOT PROVIDE ENOUGH SUPPORT AND FALL DOWN AND BUMP INTO PEOPLE'S HEAD CAUSE HEAD INJURY. TOYOTA HAS ISSUED A RECALL AND DID A REPLACEMENT BUT THE NEW PART IS SUB-STANDARD AND FAILED JUST AFTER A YEAR. THEY NEED TO ISSUE ANOTHER RECALL AND PROVIDE A BETTER/LONGER TERM SOLUTION. *TR

SIENNA REAR LIFT GATE OPENS UP ABOUT 95%, SITS THERE FOR A MOMENT AND THEN CLOSES. THIS IS NO BIG DEAL IF YOU ARE JUST WATCHING IT, BUT IF YOU START TO LOAD OR UNLOAD DURING THE PROCESS THE DOOR WILL HIT YOU IN THE HEAD. THIS HAS HAPPENED TO ME SEVERAL TIMES IN THE LAST FEW WEEKS. I UNDERSTAND THE LIFT GATE STRUTS WERE RECALLED ON MY VEHICLE, SERVICE RECORDS INDICATE THEY WERE REPLACED IN DECEMBER 2008 (I DID NOT OWN THE VEHICLE AT THE TIME. THE SAFETY ISSUE IS PARTLY THE WEEK STRUTS, SEEMS TO FAIL DUE TO COLD TEMPERATURES. THE REAL SAFETY ISSUE IS THAT THERE IS NO WARNING SOUND THAT THE DOOR IS DECIDING TO CLOSE ITSELF. *TR

WE HAVE A 2004 TOYOTA SIENNA, WHICH WE BOUGHT USED IN SEPTEMBER. IT IS NOW EARLY DECEMBER AND THIS IS THE THIRD DAY IN A ROW THAT WE'VE HAD BOTH REAR SLIDING DOORS FROZEN SHUT. IT'S OBVIOUSLY WINTER HERE AND WE'VE HAD SOME SNOW, BUT I'VE NEVER HAD A PROBLEM WITH A VEHICLE WHERE DOORS ARE FROZEN SHUT ON A CONSISTENT BASIS OVER SEVERAL DAYS. IF WE ATTEMPT TO OPEN ONE OF THE DOORS, THE MOTOR OPENS IT A FRACTION OF AN INCH AND THEN WON'T CLOSE AGAIN COMPLETELY SO THAT WE HAVE TO DRIVE WITH THE DOOR NOT ENTIRELY CLOSED. I DON'T FEEL THAT I CAN HAVE MY CHILD IN THE BACK SAFELY WITH THIS SITUATION, NOT TO MENTION THE INCONVENIENCE OF HAVING TO CLIMB OVER SEATS TO GET IN AND OUT. I WILL NOT TAKE IT ON THE HIGHWAY WITH ANY PASSENGERS FOR FEAR THE DOOR WILL SUDDENLY OPEN ON THE HIGHWAY WITHOUT WARNING. THIS APPEARS TO BE A PROBLEM WITH MANY 2004 SIENNA VANS AND IT SHOULD BE A SAFETY RECALL. *TR

ACCELERATOR PEDAL PUSHED TO THE FLOOR TO RAPIDLY PASS A TRUCK. WHEN ACCELERATOR WAS RELEASED, IT DID NOT RETURN TO IDLE POSITION BUT STAYED AT FLOOR. FLOOR MAT DID NOT INTERFERE WITH MOVEMENT OF ACCELERATOR. REQUIRED SEVERAL KICKS WITH FOOT TO RELEASE ACCELERATOR PEDAL. DEALERSHIP CLAIMS INCIDENT MIGHT HAVE BEEN CAUSED BY DIRT IN THROTTLE BODY.

3RD ROW MIDDLE SEAT IS EQUIPPED WITH A CEILING DROP DOWN SEAT BELT FOR THE SHOULDER ASSEMBLY. THE ASSEMBLY IS TO HOOK INTO A HOLDER IN THE CEILING WHEN NOT IN USE. WHEN PULLED FROM THE CEILING IT ATTACHES TO THE LAP BELT FOR USE BY THE REAR MIDDLE OCCUPANT. THE ASSEMBLY DOES NOT STAY HOOKED AND WILL FALL OUT OF THE CEILING HOLDER AFTER DRIVING A MILE OR TWO, STRIKING THE OUTER REAR (PASSENGER SIDE) OCCUPANT IN THE HEAD. HAPPENS CONSTANTLY, DEALER SAYS THERE IS NO FIX. *TR

STEERING FAILED IN VAN, NO WARNING, BECAME VERY HARD AND ACTED LIKE STEERING WITH NO TO VERY LITTLE POWER STEERING. REQUIRED SIGNIFICANT DRIVER INPUT TO STEER AND DRIVE VEHICLE. DEALER SAID ROAD SALT CAUSED EXPOSED MECHANISMS UNDER CAR TO CORRODE AND TIGHTEN. *TR

MY WIFE PARKED OUR 2004 TOYOTA SIENNA MINIVAN AND OPENED THE REAR LIFTGATE FROM THE CONSOLE ABOVE THE REARVIEW MIRROR. SHE EXITED THE VEHICLE AND WALKED TO THE REAR OF THE VEHICLE. AS SHE TURNED TO THE OPEN REAR AREA THE LIFTGATE DESCENDED AND STRUCK HER, CAUSING HER TO FALL TO THE GROUND AND OPENING A GASH IN HER SCALP THAT BLED PROFUSELY AND REQUIRED THREE STAPLES TO CLOSE. OUR VEHICLE HAD BEEN RECALLED TO ADDRESS THIS ISSUE IN 2008, BUT WE HAVE EXPERIENCED SIMILAR INTERMITTENT AND UNPREDICTABLE INSTANCES SINCE. ALTHOUGH A 2008 RECALL NOTICE CALLS FOR THE REPLACEMENT OF THE STRUTS THAT SUPPORT THE LIFTGATE, AND ALTHOUGH OUR RECORDS SHOW THAT OUR VEHICLE WAS SERVICED UNDER THAT NOTICE, OUR LOCAL TOYOTA DEALER DECLINED TO TAKE ANY ACTION, STATING THAT THEIR SERVICE DEPARTMENT WAS UNABLE TO REPLICATE THE EVENT AND FURTHER STATING THAT HAD THEY BEEN ABLE TO REPLICATE THE EVENT THEIR NEXT STEP WOULD HAVE BEEN TO TRY TO DETERMINE THE CAUSE. THESE RESPONSES ARE INCONSISTENT WITH THE CLEAR DIRECTIONS OF THE 2008 RECALL. ASSUMING THAT THE SERVICING WAS CARRIED OUT IN 2008 UNDER THE 2008 NOTICE, WE DO NOT KNOW WHETHER IT WAS INCORRECTLY PERFORMED, OR WHETHER THE DETERIORATION OF THE STRUTS THAT LED TO THE NOTICE HAS CONTINUED WITH THE REPLACEMENT STRUTS. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE VEHICLE WAS STATIONARY WHEN THE CONTACT OBSERVED THAT WHEN ACCESSING THE OPENING AND CLOSING OF THE FRONT DRIVER SIDE DOOR A LOUD POPPING NOISE WOULD OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY INFORMED THAT THE DOOR STRAP SPOT WELD COMPLETELY FRACTURED AND RECOMMENDED THE PART BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,239. THE DEALERS RECOMMENDATION WAS TO REPLACE THE ENTIRE DRIVER SIDE FRONT DOOR. UPDATED 05/26/11*JB