2017 TOYOTA SIENNA Complaints

BACK WINDOW POPPED AND PARTIALLY SHATTERED. THE VAN WAS IN THE GARAGE AND THE GARAGE DOOR WAS CLOSED.

WHEN I'M DRIVING MY VEHICLE IN A CITY STREET I GET AN ALERT ON THE INSTRUMENT PANEL WHICH SAYS "TRAC OFF - CHECK AWD SYSTEM" AND THE SERVICE LIGHT TURNS ON. I DID NOT TURN THE TRAC OFF. WHEN I TURN THE VEHICLE OFF AND THEN BACK ON, THE SERVICE ISN'T ON ANYMORE AND THE MESSAGE GOES AWAY. THIS HAS HAPPENED SEVERAL TIMES WHEN I'M DRIVING AND THE CAR STALLS AND LOSES SPEED AND WANTS TO SHUT OFF AS I'M DRIVING IN A CITY STREET. FOR SEVERAL MINUTES AND THE SERVICE LIGHT AND THE TRACK AND AWD LIGHT TURN ON AND STAY ON FOR SEVERAL HOURS. HOWEVER, WHEN I TURN OFF THE CAR THE LIGHTS ARE STILL ON BUT GO AWAY AFTER SOME TIME. THIS HAS HAPPENED SEVERAL TIMES.

WHEN I BRAKE (ESPECIALLY FROM HIGHER SPEEDS) THE STEERING WHEEL SHAKES AND THE CAR RIDE FEELS VERY JERKY - ESP FOR THOSE IN THE FRONT SEATS. THERE ALSO SEEMS TO BE A WHINING OR RUBBING NOISE.

SINCE 2004 TOYOTA HAS KNOWN THAT SIENNA AWD DAMAGE RUN-FLAT-TIRES (RFT) RAPIDLY AND NEVER REACH OR CLOSE TO 60,000 MILES OF THE LIFE OF TIRES WARRANTY. TOYOTA SHOULD FIX THIS PROBLEM THEN OR WARN THEIR CUSTOMER BEFORE THE PURCHASING (SEE THE ATTACHED DOCUMENT OF A CLASS ACTION). I PURCHASED SIENNA VAN AWD FROM L&S DEALER IN BECKLEY WV, THE SALESMAN NEVER TOLD ME ABOUT THE TIRES PROBLEM WILL BE WORN OUT COMPLETED WITHIN 30,000 MILES, BUT STATE THAT 60,000 MILES INCLUDED TIRES FOR ALL POWER TRAINED AFTER I NOTICED THAT THE VAN DO NOT HAVE SPARE TIRE. WHEN I BROUGHT VAN FOR TIRES WARRANTY FROM FIRESTONE CORPORATE SERVICE CENTER AND THEY TOLD ME THE SIENNA IS TOO HEAVY TO USE THIS TIRES. I HAVE TO PAY THE PARTIAL USAGE OF 60,000 MILES WARRANTY. THE BIG PROBLEM IS THE TIRES OF MY VAN CUPPED AND MAKING ROAMING NOISE WHEN ONLY 10,000 MILES WHICH MAKE DRIVING VERY UNCOMFORTABLE, DEFEATED THE PURPOSE WHAT I PAID FOR. THIS IS ABNORMAL FOR VAN OR ANY CAR THAT DAMAGES THE TIRES SO BADLY. THE OTHER PROBLEM IS THE VAN ACTS JERKING SOME TIMES WHEN I CHANGE LANE IN HIGHWAY. THIS IS VERY DANGEROUS. AT 29,000 MILES TOYOTA AUTHORIZED SERVICE CENTER TOLD ME THE TIRES CUPPED BADLY TO STEEL BELT, AFTER PARKED THE VAN FOR 1 MONTH I DECIDED TO PAY TO REPLACE TIRES (SEE ATTACHED PICTURE FOR THE CUPPED TIRES). I WOULD LIKE TOYOTA TO RESOLVE THE ISSUES -- REPAIR OR REPLACE THE EQUAL VALUE VAN BUT NOT AWD.

HISTORY: PERIODICALLY OVER THE LIFE OF THE VEHICLE, WHEN I PUSH DOWN ON THE GAS PEDDLE THE CAR IS UNRESPONSIVE OR RESPONDS IN FITS AND STARTS. THIS IS USUALLY UPON STARTUP AFTER STOPPING AT A STOP SIGN OR LIGHT. BUT IT DID HAPPEN IN MAY OF 2019 AT 65MPH ON THE FREEWAY (GOING STRAIGHT), RESULTING IN SUDDEN DECELERATION. AS I MOVED OVER LANES TO GET TO THE SIDE OF THE ROAD, THERE WAS A SUDDEN JOLT AND THE CAR BEGAN FUNCTIONING NORMALLY. ON SUNDAY 9/22/19 AT 10AM I LEFT MY HOME WITH MY DAUGHTER TO GO TO THE MOVIES. LESS THAN 5 MINUTES FROM OUR HOME, IN OUR FLAT NEIGHBORHOOD GOING 25MPH, I STOPPED AT THE STOP SIGN THEN ATTEMPTED TO ACCELERATE THROUGH THE INTERSECTION. THE CAR WENT A FEW FEET INTO THE INTERSECTION AND THEN WOULDN'T MOVE, THE ENGINE MAKING A WHIRRING SOUND. IT WAS IN DRIVE. I TURNED ON THE HAZARD LIGHTS AND GENTLY ATTEMPTED TO PUSH THE GAS PEDDLE, FINALLY ABLE TO MOVE THROUGH THE INTERSECTION IN FITS AND STARTS (JOLTING) TO GET TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK, THEN NEUTRAL. PUSHED DOWN THE GAS IN NEUTRAL AND HEARD THE WHIRRING NOISE. IN DRIVE AND REVERSE, THE JOLTING CONTINUED. I WAS ABLE TO JOLT MY WAY HOME UNDER 10MPH. THE CAR WAS FINE WHEN IT WAS COASTING WITHOUT NEEDING POWER, JOLTING WHEN IT NEEDED POWER. BECAUSE THE CAR IS DANGEROUS, I HAD IT TOWED TO MAGNUSSEN'S TOYOTA, WHERE IT IS AS OF THIS WRITING. THIS IS A VERY DANGEROUS DEFECT AND NEEDS TO BE ADDRESSED AS IT SUDDEN DECELERATION IN AN INTERSECTION OR ON THE FREEWAY MAY RESULT IN DEATH. UPON INITIAL DRIVING, I WAS TOLD THE VEHICLE WAS OPERATING NORMAL. I AM WORRIED THEY WON'T FIX IT AND I WILL END UP WITH A VERY DANGEROUS ALMOST NEW CAR. PLEASE HELP, AND HELP FOR THE SAFETY OF OTHERS WITH THIS SAME DEFECT.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE PASSENGER SIDE SLIDING DOOR OPENED AND FAILED TO LATCH. AS A RESULT, THE DOOR RETRACTED WHILE THE CONTACT'S ARM WAS STILL INSIDE THE VEHICLE. THE CONTACT MANAGED TO JERK HER ARM OUT OF THE VEHICLE, BUT SUSTAINED BRUISES AND SCRAPES TO THE ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF NORTH CHARLOTTE (13429 STATESVILLE RD, HUNTERSVILLE, NC 28078, (704) 875-9199) AND A SERVICE APPOINTMENT WAS SCHEDULED FOR SEPTEMBER 6, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,397.

TOYOTA'S AWD SIENNAS HAVE A DEFECTIVE DESIGN IN THEIR AXLE HUB CAUSING PREMATURE TIRE WEAR WHICH CAN LEAD TO AN ACCIDENT. THERE IS NO WAY TO ALIGN THE REAR WHEELS ON THE AWD VERSIONS. PEOPLE EXPECTING 50-60000 MILES ON THEIR TIRES, WILL NOT GET THAT AMOUNT OF MILES. MOST WILL GET 15-20000 AT MOST. THIS IS CAUSED BY THE LACK OF WHEEL ALIGNMENT FEATURES LIKE THE 2 WHEEL DRIVE SIENNA'S HAVE.

JULY 2019 , SPEEDOMETER GAUGE IS NOT VISIBLE IN DAYLIGHT WITH THE LIGHTS OFF. TOYOTA SERVICE ALTERED THE LIGHT CONFIGURATION SO THAT NOW THE AUTO LIGHT FEATURE AND THE LIGHTS ON WARNING DOES NOT WORK. DEALER ADVISED I MUST USE PARKING LIGHTS SWITCH SELECTION IN ORDER TO SEE SPEEDOMETER GUAGE IN DAYLIGHT. THE CAR DOES NOT WORK AS ADVERTISED AND IS A "DRIVING WHILE DISTRACTED" SIGNIFICANT SAFETY RISK AS NO-ONE CANNOT SEE THE SPEEDOMETER DURING DAYLIGHT DRIVING WITH THE LIGHTS OFF.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE CONTACT HEARD A POPPING SOUND COMING FROM THE ENGINE. SIMULTANEOUSLY, ALL OF THE WARNING INDICATORS ILLUMINATED AND SMOKE APPEARED FROM THE HOOD OF THE VEHICLE. THE VEHICLE IMMEDIATELY SHUT OFF AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE WATER PUMP WAS REPAIRED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT SPOKE WITH THE TOYOTA MANUFACTURER WHO ADVISED HIM TO TAKE THE VEHICLE TO A LOCAL TOYOTA DEALER. THE VEHICLE WAS TOWED TO HILLSIDE TOYOTA (139-65 QUEENS BLVD, JAMAICA, NY 11435, (718) 521-4554) WHERE IT WAS DIAGNOSED THAT THERE WAS MASSIVE ENGINE FAILURE. THE CONTACT AGREED TO HAVE THE VEHICLE REPAIRED AND THE DEALER KEPT IT FOR NEARLY A MONTH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

2017 L MODEL TOYOTA SIENNA MINI VAN / JUST PURCHASED AS A CERTIFIED TOYOTA PRE-OWNED UNIT WITH LESS THAN 13,000 ORIGINAL MILES, I AM THE SECOND OWNER. I CANNOT RELIABLY SEE THE SPEEDOMETER DISPLAY IN DAYLIGHT, NO DISPLAY BACK LIGHTS IN DAY LIGHT, UNLESS HEADLIGHTS OR PARKING LIGHTS ARE ON, VERY POOR VISIBLY OF SPEEDOMETER IS MOST UNSAFE AS I HAVE TO TAKE MY EYES OFF THE ROAD FOR EXTENDED PERIODS OF TIME JUST TO TRY AND SEE MY SPEED READING. I DID NOT NOTICE THIS ISSUE AT NIGHT WHEN PURCHASED THE CAR.