2004 TOYOTA SIENNA Complaints

CABLE ON POWER REAR SLIDING DOOR OF 2004 TOYOTA SIENNA SNAPPED RENDERING DOOR USELESS

2004 TOYOTA SIENNE LE, WITH ONLY 56,000 MILES, PASSENGER SIDE POWER SLIDING DOOR MADE A GRINDING NOISE WHEN IT OPENED AND NOW IT WILL NOT CLOSE. DEALERSHIP REPAIR COSTS ARE BETWEEN $1,500 AND $2,000. THAT'S AN OUTRAGE, TO PAY THAT MUCH JUST TO SHUT THE DARN DOOR!

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH, THE AUTOMATIC SLIDING DOOR FAILED TO OPERATE IN AN OPEN OR CLOSE POSITION DURING ACTIVATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL SEPARATE OCCASIONS. THE REPLACEMENT OF THE SLIDING DOOR SERVICE COST WAS $2,500. IN ADDITION, THE SLIDING DOOR HANDLES REQUIRED REPLACEMENT. THE FAILURE MILEAGE WAS 10,000. THE CURRENT MILEAGE WAS 129,000. THE VIN WAS UNAVAILABLE.

THE SLIDING AUTOMATIC DOOR ON MY 2003 TOYOTA SIENNA FREQUENTLY CLOSES WITHOUT WARNING AND SEVERAL TIMES IT HAS CLOSED ON MY DAUGHTER. IT IS SUPPOSE TO HAVE A SENSOR THAT WOULD PREVENT IT FROM COMPLETELY CLOSING IF SOMETHING OR SOMEONE IS IN THE WAY BUT IT DOESN'T WORK. I'VE HAD TO PULL MY DAUGHER WAY FROM THE DOOR AS IT WAS PRESSING AGAINST HER. THIS IS A REAL SAFETY CONCERN. THE VAN HAS ALSO RECENTLY BEGUN TO "AUTOMATICALLY" LOCK WITHOUT WARNING.

RIGHT SIDE POWER SLIDING DOOR STICKING. MUST MANUALLY PULL HANDLE TO GET DOOR TO UNLATCH. ONCE THE DOOR IS IN MOTION, YOU CAN CONTROL(OPEN/CLOSE) WITH KEY CHAIN CONTROLLER OR BOTH POWER BUTTONS INSIDE VEHICLE. SAME PROBLEM IF THE DOOR IS IN OPEN POSITION, DOOR LATCH WILL NOT RELEASED WITH ANY POWER BUTTONS, MUST MANUALLY PULL HANDLE TO GET DOOR TO UNLATCHED. DEALER CLEANED AND LUBED DOOR ON 8-29-2008 AT 84,734 MILES. CHARGED $21 FOR SERVICE. LATER IN EVENING SAME PROBLEM OCCURED, I TOOK THE SIENNA BACK TO DEALERSHIP THE NEXT DAY. SERVICE TECHNICIAN SAID IT NEEDED A NEW(DOOR) MOTOR AND WOULD COST $1,500. I WAS SHOCKED SINCE THE DAY BEFORE THEY HAD CLAIMED EVERYTHING WAS OK AND IT WAS ONLY $21. NEEDLESS TO SAY, THE DOOR HAS NOT BEEN FIXED, I FEEL IT IS A MAJOR SAFETY CONCERN AND IT IS SAD TO LEARN THAT THERE ARE A LOT OF PEOPLE HAVING THE SAME PROBLEM. THE PROBLEM SEEMS TO BE CONSISTENT BETWEEN 75,000 TO 85,000 MILES. WOULD APPRECIATE IF YOU COULD LOOK INTO THIS PROBLEM.

BOTH REAR SLIDING DOORS REFUSE TO OPEN, INTERMITTENTLY AND RANDOMLY. THIS ISSUE HAPPENS WHEN WEATHER IS SOMEWHAT COLD AND WET FOR THE MANUAL SLIDING DOOR. FOR THE "AUTOMATIC" DOOR, IT HAPPENS CONTINUOUSLY. WE'VE HAD THE MOTOR REPLACED IN THE AUTOMATIC DOOR AND IT FIXED THE PROBLEM FOR 2 YEARS...BUT NOW IT HAS HAPPENED AGAIN. KIDS HAVE HAD TO GET INTO AND OUT OF THE CAR VIA THE BACK HATCH. MAJOR SAFETY CONCERN.

WHILE I WAS TRYING TO OPEN MY 2004 TOYOTA SIENNA PASSENGER POWERED SLIDING DOOR THE CORD RIPPED. IT IS TOO COSTLY FOR US TO REPAIR THIS ITEM AND I CAN NOT USE THE DOOR WITH CHILDREN AS IT IS TO HARD TO OPEN FOR A MINOR.

UPON ARRIVAL AT A LOCAL BAKERY MY HUSBAND WAS ATTEMPTING TO EXIT FROM THE REAR DRIVER'S SIDE POWER DOOR IN OUR 2004 TOYOTA SIENNA WHEN THERE WAS A LOUD NOISE AND THE DOOR STOPPED MOVING AND ONLY OPENED A THIRD OF THE WAY. HE MANAGED TO SQUEEZE OUT AND CLOSE THE DOOR. UPON LOOKING AT THE DOOR WE CAME TO FIND THAT THERE IS A CABLE ON THE OUTSIDE OF THE VEHICLE THAT OPERATES THE DOOR AND IT WAS FRAYED AND WOULD NOT ALLOW THE DOOR TO OPEN ANYMORE THAN A THIRD OF THE WAY. AFTER SEEING THAT WE WALKED AROUND TO THE OTHER SIDE OF THE VEHICLE AND FOUND THAT THE CABLE FOR THE PASSENGER SIDE DOOR HAS THE COATING OFF OF IT AND COULD END UP DOING THE SAME THING. WE HAVE NOT YET GOTTEN ANY QUOTES BUT FROM LOOKING ONLINE IT'S GOING TO BE IN THE THOUSANDS. THANKFULLY AT THIS TIME I HAVE NO CHILDREN, BUT IF I DID, NOT BEING ABLE TO OPEN THE DOOR AND GET MY CHILD OUT SAFELY WOULD BE A MAJOR CONCERN. I LOVED TOYOTA UNTIL THIS HAPPENED TO MY VEHICLE AND COME TO FIND THERE ARE OTHER'S IN MY SHOES. I KNOW THAT BECAUSE OF THE MILEAGE ON MY CAR I WOULD NEVER SEE COMPENSATION, BUT I DO WANT TO VOICE MY SAFETY CONCERN WITH THIS ISSUE. *TR

A BROKEN CABLE INTERFERES WITH THE PROPER OPERATION OF MY SLIDING DOOR AND COULD MAKE IT DIFFICULT TO EXIT THE CAR IN AN EMERGENCY. THE CABLE THAT OPENS AND CLOSES THE PASSENGER SLIDING DOOR RUSTED AND SNAPPED A FEW WEEKS AGO. I FOUND THAT A LOT OF OTHER CUSTOMERS HAVE A SIMILAR ISSUES AND MANY OF THEM COMMENTED THAT NOT ONLY IS THE PART EXPENSIVE, BUT THE REPLACEMENT OF THE PART ALSO APPEARS TO BE A MAJOR EXPENSE. IT DOES NOT APPEAR THAT THIS ISSUE IS COVERED BY A RECALL, BUT THE LARGE NUMBER OF COMPLAINTS ENTERED AT NHTSA.GOV DOES SUGGEST THAT THERE IS A SYSTEMATIC PROBLEM WITH THIS CABLE. I CALLED THE "TOYOTA CUSTOMER EXPERIENCE CENTER" THREE TIMES IN THE LAST WEEK. EACH TIME, I WAITED ON HOLD FOR ~45 MINUTES BEFORE HANGING UP. IT DOES NOT APPEAR THAT THEY HAVE AN E-MAIL ADDRESS TO REGISTER A COMPLAINT. THUS, I AM WRITING TO YOU. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOOR ON THE VEHICLE DOES NOT WORK PROPERLY. THE DOOR GETS JAMMED AND WILL NOT CLOSE. THE DEALER STATED THAT THE CONTACT WOULD HAVE TO GET A NEW MOTOR FOR THE DOOR. THE DEALER STATED THE PROBLEM IS WITH THE CABLE BUT THE CONTACT WOULD HAVE TO GET A NEW MOTOR IN ORDER TO REPLACE THE CABLE. THE FAILURE MILEAGE WAS 130000 AND THE CURRENT MILEAGE IS 160000.