2004 TOYOTA SIENNA Complaints

PLASTIC SHEATHING ON PASSENGER POWER DOOR, THE ONLY POWER DOOR, DRIED OUT AND CRACKED CAUSING THE CABLE WIRES TO BE EXPOSED TO THE ELEMENTS. AS A RESULT, THE WIRES OF THE CABLE BEGAN TO RUST AND FRAY AND TANGLED IN THE DOOR SO THAT IT WAS HALF OPENED AND WOULD NEITHER OPEN NOR CLOSE EVEN WITH THE POWER OFF. WE HAD TO CUT THE CABLE OFF TO GET THE TANGLED CABLE FREE OF THE DOOR SO WE COULD CLOSE IT. IT IS POOR QUALITY TO HAVE THE PLASTIC ON THE CABLE DRY OUT AND CRACK OFF SO THAT THE POWER DOOR IS UNABLE TO BE USED AS A POWER DOOR WHICH IS AN OPTION YOU HAVE TO PAY EXTRA FOR. WE ALSO HAD SMALL CHILDREN BUCKLED INTO CARSEATS AT THE TIME AND HAD WE NOT CUT THE CABLE OFF, WE COULD NOT DRIVE IT AS I SAID THE DOOR WAS STUCK HALF OPEN/HALF CLOSED. *TR

2004 TOYOTA SIENNA STEERING PROBLEM*CW THE CONSUMER STATED THE DEALER FIXED THE STEERING PROBLEM. HOWEVER, THE CONSUMER HAD TO RETURN THE VEHICLE BECAUSE THE PROBLEM RESURFACED. THE STEERING WAS NEVER THE SAME. THERE WERE TIMES WHEN THE STEERING WOULD BECOME STIFF, BUT THE PROBLEM WOULD GO AWAY ONCE THE VEHICLE WARMED UP. THE CONSUMER ALSO STATED THE CLIP THAT HOLDS THE FLOOR MAT IN PLACE COMES OFF EASILY. *JB

THE SEAT BELTS ON OUR 2004 TOYOTA SIENNA MINIVAN DO NOT WORK PROPERLY. APPROXIMATELY ONCE EVERY TEN TO TWELVE DAYS, THE BELTS WILL NOT RETRACT PROPERLY TO THEIR ORIGINAL POSITION. THE BELTS CURRENTLY NOT WORKING PROPERLY ARE THE DRIVER SIDE AND THE MIDDLE SEAT PASSENGER SIDE. WE HAVE TAKEN THE VEHICLE BACK TO COBB COUNTY TOYOTA IN GEORGIA FOR REPAIR. THEY CLAIM IT IS "USER ERROR," A CHARACTERIZATION I COMPLETELY REJECT. I HAVE DRIVEN SEVERAL CARS AND HAVE NEVER HAD A PROBLEM LIKE THIS. THEY HAVE MANAGED TO RETURN THE BELTS TO THEIR ORIGINAL POSITION BUT WITHIN A FEW DAYS TO A WEEK, THEY ARE IMPROPERLY WORKING AGAIN. WE ALL KNOW THAT SEAT BELTS ARE ONE OF THE MOST IMPORTANT PIECES OF SAFETY EQUIPMENT IN A VEHICLE. IF THEY DO NOT WORK PROPERLY, THE EVIDENCE IS CLEAR THAT PASSENGERS IN THAT VEHICLE ARE MUCH MORE LIKELY TO DIE. I BELIEVE THIS IS A MANUFACTURER'S DEFECT WHICH SHOULD BE REMEDIED IMMEDIATELY. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING 5 MPH ATTEMPTING TO PARK INTO A PARKING SPACE, THE VEHICLE HAD SUDDENLY ACCELERATED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO A NEARBY GATE. NO ONE WAS INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING NORMALLY. THERE WERE NO PRIOR WARNINGS. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 12,500.

2004 TOYOTA SIENNA MINIVAN, SLIDING DOORS FREEZE SHUT ALL WINTER, MY THREE KIDS CANNOT RELY ON WHAT DOOR TO EXIT, ESPECIALLY IN AN EMERGENCY. ONE SLIDING DOOR HAS NOW STOPPED WORKING, CABLE SNAPPED AND BOLTS SHEARED, LIKELY DUE TO THE EXTRA FORCE NEEDED TO WORK THE FREQUENTLY FROZEN DOORS. PERHAPS THESE VANS SHOULD NOT BE ALLOWED IN CLIMATES UNDER 32 DEGREES. I HAVE ALREADY NEEDED TO HAVE FRONT DOORS AND REAR DOOR MECHANISM REPAIRED(RECALLS). THIS SEEMS TO BE A COMMON PROBLEM. *TR

EARLY 2007 (THIS DATE/MILEAGE ETC... ARE APPROXIMATE SINCE WE DIDN'T KNOW THIS WAS GOING TO BE AN ONGOING PROBLEM) OUR PASSENGER AUTOMATIC SLIDING DOOR MALFUNCTIONED. THERE WAS A CORD WITH A PLASTIC PIECE THAT SNAPPED OFF THE DOOR FRAME AND THE DOOR WAS NOT ABLE TO OPEN USING THE BUTTON FEATURE AND IT TOOK 2 PEOPLE TO CLOSE IT MANUALLY. LUCKILY, NO ONE WAS HIT BY THE CORD OR THE PLASTIC PIECE AND OF NOTE THIS CORD IS HELD EXTREMELY TAUT IN ORDER TO PULL THE DOOR VIA A MOTOR. THIS WAS COVERED UNDER WARRANTY AND REPAIRED. SEPTEMBER 2009 THE SAME THING HAPPENED AGAIN. THIS TIME TOYOTA SAID IT WAS BECAUSE OF DAMAGE FROM AN ACCIDENT WHERE WE WERE HIT ON THE PASSENGER SIDE. THE INSURANCE COMPANY PAID FOR TOYOTA TO REPAIR IT. FEB 21, 2010 THE DOOR MALFUNCTIONED BY NOT OPENING OR CLOSING FULLY, RETRACTING PARTIALLY AND GETTING STUCK AND REPEATEDLY CYCLING. AGAIN I WAS CONCERNED ABOUT THE KIDS GETTING STUCK IN THE DOOR AND WE TURNED OFF THE AUTOMATIC FEATURE. IN MANUAL MODE IT WAS DIFFICULT TO OPEN OR CLOSE. WE BROUGHT IT IN TO TOYOTA WHO SAID IT WAS WORKING FINE. IT SEEMS CHANGING TURNING IT TO MANUAL RESET IT, BUT IT WAS STILL NOT AS SMOOTH OPENING/CLOSING AS THE ORIGINAL DOOR. THEN MARCH 1ST IT HAPPENED AGAIN. I PUSHED THE BUTTON TO CHANGE IT TO MANUAL, THEN BACK TO AUTOMATIC, AND IT SEEMED TO RESET IT BUT IT IS STILL VERY ROUGH/GRINDING SOUNDING WITH THE AUTOMATIC DOOR USE. WE ARE GOING TO VIDEO-TAPE IT NEXT TIME THIS HAPPENS AS TOYOTA DOESN'T SEEM TO WANT TO TAKE RESPONSIBILITY WITH THIS DEFECT. *TR

TL*THE DRIVER OWNED A 2004 TOYOTA SIENNA. WHILE DRIVING 60 MPH, THE DRIVER CRASHED INTO A SEMI-AUTOMATIC TRUCK. THE DRIVER AND A PASSENGER IN THE FRONT SEAT WERE KILLED AS A RESULT OF THE CRASH. THE CONTACT STATED THAT THERE WERE NO INDICATIONS THAT THE BRAKE WAS APPLIED AND THAT THE VEHICLE MAY HAVE ACCELERATED FORWARD. THE CURRENT AND FAILURE MILEAGES WERE NOT AVAILABLE. UPDATED 04/22/10 *BF UPDATED 06/14/10.*JB UPDATED 9/29/11*CW

I HAVE 2004 TOYOTA SIENNA. RECENTLY MY SLIDING DOOR CABLE COMPLETELY SNAPPED IN HALF WHEN THE DOOR WAS OPENING. THANKFULLY, I WAS HOME AND WAS ABLE TO GET THE DOOR TO SHUT. *TR

WE PURCHASED THE NEW 2004 TOYOTA SIENNA ON OR ABOUT AUGUST OF 2004. IN ABOUT LATE SEPTEMBER OF 2009 I NOTICED A POPPING SOUND COMING FROM THE DRIVER'S DOOR WHEN OPENING AND CLOSING IT. IT BECAME PROGRESSIVELY WORSE IN THE FOLLOWING WEEKS. I CHECKED ON-LINE AND DISCOVERED IT TO BE A COMMON PROBLEM WITH OTHER 2004, 05, 06, 07 AND 08 SIENNAS. I HAD A 5 YEAR EXTENDED WARRANTY AND CALLED THE TOYOTA CUSTOMER SERVICE HERE IN HAWAII AND WAS TOLD THAT THE WARRANTY HAD EXPIRED SO THEY WERE NOT GOING TO DO ANYTHING. I ASKED IF TOYOTA FACTORY WELDS WERE ONLY GOOD FOR THE LIFE OF THE WARRANTY AND WAS NOT GIVEN AN ANSWER. I LATER DISCOVERED THAT A TECHNICAL SERVICE BULLETIN TSBNV003-07 WAS ISSUED BY TOYOTA BUT NOT A RECALL. THEY CLAIM THAT A NOTICE ABOUT THE PROBLEM WAS MAILED TO THE OWNERS BUT WE HAVE NEVER RECEIVED IT AND HAVE BEEN LIVING AT THE SAME ADDRESS FOR 18 YEARS. THE BROKEN PART IS AN ENGINEERING FLAW WITH THE DESIGN OF THE PLATE WELDED TO THE DOOR THAT CAUSES THE DOOR STRAP WELDS TO BREAK LOOSE IF THE BROKEN PART IS NOT REPLACED OR REPAIRED THE DOOR WILL SWING FREELY OPEN TO IT'S EXTREME AND CLOSE SUDDENLY WITHOUT RESTRICTION WHEN OPENING OR CLOSING THE DOOR. REPAIRS TYPICALLY COST AROUND $2,000.00 OUTSIDE OF WARRANTY WITH THE REPLACEMENT OF THE DRIVERS SIDE DOOR. RE-WELDING THE FAILURE POINTS IS NOT RECOMMENDED AS THEY ARE PRONE TO FAIL AGAIN SOONER THAN REPLACING THE DOOR. THIS FAILURE ALSO OCCURS ON THE PASSENGER DOOR. DUE TO THE COST OF THE REPAIR I HAVE MADE MY OWN MODIFICATIONS BY INSTALLING 3 NUTS AND BOLTS THROUGH THE DOOR INTO THE BROKEN PART, BUT HAVE NOTICED THAT THE PART HAS ABOUT A ONE INCH CRACKED DUE TO THE ORIGINAL POPPING OF THE WELDS. I HAVE YET TO HAVE THE CRACK WELDED, IF POSSIBLE. ALSO SEE THE FOLLOWING SITE FOR A BETTER DESCRIPTION AND UNDERSTANDING OF THIS AND OTHER SIMILAR PROBLEMS: HTTP://SITES.GOOGLE.COM/SITE/TOYOTASIENNADEFECTS/. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. HE STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE STEERING WHEEL IS VERY HARD TO TURN AND STAY IN ONE POSITION . HE STATED THAT HIS VEHICLE WAS FINE UNTIL IT SNOWED AND THE SALT ON THE ROADS MADE THE STEERING INTERMIATE SHAFT CORRODE. THE DEALER WAS CONTACTED AND THEY STATED THAT THERE WAS NO RECALL AND THAT THEY WILL REPAIR THE VEHICLE AT THE OWNER'S EXPENSE. THERE HAD BEEN NO REPAIRS DONE TO THE VEHICLE AT THE TIME OF THE COMPLAINT . THE FAILURE MILEAGE WAS 81000 AND CURRENT MILEAGE WAS 82000.