2016 TOYOTA TACOMA Complaints

MY 2016 TACOMA SAFETY RECALL FOR REAR DIFFERENTIAL LEAK. I DROP MY TACOMA OFF @ RON TONKIN DEALER ON JUNE 16TH, 2017 AND IT OVER A MONTH I HAD NOT HEAR ANY UPDATE FROM THE DEALER WHEN MY TRUCK WILL BE FIXED. CONTACTED THE DEALER ON 7/22/17, THEY SAID PART STILL NOT AVAILABLE; HOWEVER, THE RECALL LETTER FROM TOYOTA SAID IT ONLY TAKE FEW HOURS TO COMPLETE THE REPAIR. PLEASE HELP.

TOYOTA RECALL -- RECEIVED NOTICE OF RECALL AND TOOK TRUCK TO LOCAL DEALER JUNE 22, 2017 I WAS ADVISED THE IT FAILED THE REAR DIFFERENTIAL LEAK, AND I WAS INFORMED OF A NEW RECALL FOR THE CRANK SHAFT BUT NEITHER COULD BE FIXED DUE TO NO PARTS. I WAS TOLD I CAN DRIVE IT UNTIL THE PARTS COME IN, BUT THE SERIOUSNESS OF THE NHTSA WEBSITE LEADS ME TO BELIEVE THAT I COULD HAVE CRASHED BY CONTINUING TO DRIVE IT. I NEEDED THE TRUCK, TO DRIVE TO CINCINNATI, OH AND BACK ON JULY 11-13 SO I HAD RETRIEVED IT BACK FROM THE DEALER BASED ON THE SERVICE MANAGER'S ASSURANCE THAT IT WAS O.K. TO DRIVE. ON THE WAY BACK FROM THE TRIP TO CINCINNATI ON JULY 13, 2017, I PUT IT IN DRIVE AND APPLIED GAS, BUT NOTHING HAPPENED, JUST AS I WENT TO PUT IT BACK IN PARK, IT LUNGED FORWARD AND I ALMOST HIT A CAR. IT "DELAYED" LIKE THAT ANYTIME I STOPPED TO REST AND STARTED TO CONTINUE BACK ON THE TRIP. I THEN HAD ANOTHER TRIP TO ALABAMA I HAD TO GO ON AND THERE WERE NO RENTAL CARS AVAILABLE, AND AGAIN, I WAS TOLD IT WAS OK TO DRIVE. THE DELAY GOT WORSE ON THAT TRIP AND I TOOK IT BACK TO THE DEALER ON JULY 22, 2017. IT IS STILL AT THE DEALER AND NO RELIEF IN SIGHT YET AFTER 6 WEEKS SO FAR.

RECEIVED RECALL NOTICE 17V285000 FOR REAR DIFFERENTIAL LEAK. I TOOK THE TRUCK TO THE DEALERSHIP WITH LESS THAN 9K MILES AND THE TRUCK HAD THE DREADED LEAK. DEALERSHIP GROUNDED THE VEHICLE. IT HAS BEEN OVER A MONTH AND 4 CHECK INS WITH THE DEALER AND NO ETA FOR FIX. CALLED CUSTOMER SERVICE AND THEY CANNOT GIVE A TIME FOR A FIX. THEY HAVE PROVIDED A RENTAL VEHICLE, FIRST A DODGE TRUCK SINCE I HAD OBLIGATIONS, THEY PROVIDED THAT FOR 2 WEEKS THEN REQUESTED I GET A CAR. I AGREED BUT NOW IT IS TIME FOR VACATION AND NEED A TRUCK AGAIN. CALLED CUSTOMER SERVICE TO EXPLAIN FRUSTRATION WITH DELAY THE GAVE ME A CASE NUMBER 1707241363 AND STATED SINCE I WAS REQUESTING AN IMMEDIATE FIX OR FOR THEM TO PURCHASE A CASE MANAGER WOULD HAVE TO CALL ME WITHIN 24 HOURS. CASE MANAGER DID NOT CALL WITHIN 24 HOURS BUT DID RECEIVE A CALL FROM THE DEALERSHIP THAT ENTERPRISE HAD NO TRUCKS AT THIS TIME BUT AS SOON AS ONE WAS AVAILABLE THEY WOULD PROVIDE ME WITH A TRUCK. I CALLED BACK TO CUSTOMER SERVICE AND WAS CONNECTED TO CASE MANAGER [XXX] WHO SAID, "DID THE DEALERSHIP CALL YOU? " I EXPLAINED YES BUT THERE MUST BE SOME CONFUSION. I WANT MY TRUCK BACK FIXED OR FOR THEM TO PURCHASE TRUCK BACK. SHE GOT VERY LOUD AND UNPROFESSIONAL AND STATED. " IT IS A RECALL AND WE ARE ONLY PROVIDING LOANERS AND NO BUYBACKS". THIS HAS MADE THE SITUATION WORSE AND I EXPLAINED THAT THERE ARE OTHER ISSUES THAT HAVE BEEN REPORTED TO THE DEALER AS WELL SUCH AS TRANSMISSION NOT GOING INTO GEAR AND SQUEAKY LEAF SPRINGS. I LET THEM KNOW THAT I THOUGHT TOYOTA WOULD HAVE HAD A BETTER PLAN IN PLACE TO HAVE THE PARTS AVAILABLE AND THE LENGTH OF WAIT TIME IS UNACCEPTABLE. PERHAPS A CLASS ACTION LAW SUIT NEEDS TO START NOW. I HAD TO ASK 4 TIMES FOR HER MANAGERS NAME AND SHE FINALLY SAID SHE WOULD CALL ME WITHIN 1 BUSINESS DAY AND HER NAME IS [XXX]. THIS IS MY FIRST NEW VEHICLE FOR ME AND NOT A GOOD FEELING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V356000 (ENGINE) AND 17V285000 (POWER TRAIN). THE DEALER (ALL STAR TOYOTA, 9150 AIRLINE HWY, BATON ROUGE, LA 70815, (225) 490-7608) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PARTS MAY BE SUPPLIED FOR THE REPAIRS. THE DEALER INDICATED THAT NHTSA CAMPAIGN NUMBER: 17V356000 (ENGINE) WAS COMPLETED BUT THE CONTACT HAD NO RECORD OF THE REPAIR FROM THE DEALER. THE MANUFACTURER WAS CONTACTED CONCERNING THE TWO RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

REAR DIFFERENTIAL RECALL. TOOK IT IN A MONTH AND A HALF AGO. WAS TOLD IT WAS LEAKING REALLY BAD. THEY TEMPORARILY "FIXED" IT AND WAS TOLD IT WOULD TAKE A WEEK FOR PARTS TO ARRIVE. MONTH AND A HALF LATER AND NOTHING. I KEEP CALLING THE DEALERSHIP AND TOYOTA HQ SINCE THEY CAN'T EVEN NOTIFY ME OF WHAT'S GOING ON. SO I'VE BEEN RUNNING ON A REALLY BAD LEAK FOR A MONTH AND A HALF.

TOYOTA IMPOUNDED MY 2016 VEHICLE OVER 3 WEEKS AGO ON A RECALL AND THE DEALER AND CORPORATE HAVE TOLD ME ON A FEW OCCASIONS THAT THE PARTS WOULD BE IN IN A COUPLE OF DAYS. NOW THEY ARE TELLING ME THEY REALLY HAVE NO IDEA WHEN THEY ARE GOING TO RECEIVE THE PARTS FOR THE RECALL. THIS IS COMPLETELY UNACCEPTABLE. THEY ARE TELLING THE CONSUMER THAT THEY HAVE NO CHOICE IN THE MATTER. MY TRUCK IS PAID FOR AND I WANT IT BACK.IT'S NOW SITTING IN THEIR BACK LOT IN THE 110 DEGREE HEAT OF ARIZONA. IS TOYOTA GOING TO EXTEND THE WARRANTY FOR ME ON THE PAINT SINCE THE DUST IS JUST BAKING ON IN THE SUMMER SUN? THERE SEEMS TO BE A CULTURE OF DECEIT GOING ON AT TOYOTA TO PROTECT THERE BOTTOM LINE AND SOMETHING NEEDS TO BE DONE. THEIR NONCHALANT ATTITUDE TOWARDS THEIR CONSUMERS NEEDS TO BE ADDRESSED BY SOMEONE WHO HAS THE AUTHORITY TO HOLD THEM ACCOUNTABLE FOR THEIR ACTIONS.

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TREASURE COAST TOYOTA OF STUART, FLORIDA LOCATED AT 5101 SE FEDERAL HIGHWAY, 34997, (772) 283-8300, WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE BEING SHIPPED AND HAD NOT YET ARRIVED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE HAS BEEN AT BOB RICHARDS TOYOTA 5512 JEFFERSON DAVIS HWY, NORTH AUGUSTA, SC 29841 (844) 362-2550 SINCE MAY 12, 2017, AWAITING RECALL REMEDY PARTS AT THE DEALER. THE CONTACT STATED THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF SCRANTON (LOCATED AT 3400 N MAIN AVE, SCRANTON, PA 18508 PA) WHO STATED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE MANUFACTURER WAS CALLED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

I TOOK MY TRUCK IN ON MAY 17, 2017 FOR 20,000 MILE SERVICE. MY TRUCK WAS CONFISCATED BY THE DEALERSHIP FOR REAR DIFFERENTIAL RECALL. I HAVE BEEN IN 2 RENTALS SINCE THEN AND NO PARTS ARE AVAILABLE TO FIX MY TRUCK. THIS IS UNACCEPTABLE.