2003 TOYOTA TUNDRA Complaints

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). I HAD THE FRAME INSPECTION RECALL PERFORMED IN 2012 AND WAS TOLD THE FRAME IS OK SO THEY COATED THE FRAME WITH UNDER COATING. A FEW MONTHS LATER I WAS DRIVING TO WORK AND HIT A JOINT ON THE HIGHWAY AND ENDED UP IN THE NEXT LANE. AS I AM IN THE BUSINESS I PUT THE VEHICLE IN THE AIR THAT EVENING AND FOUND THE STEERING RACK MOUNT WAS DETACHED FROM THE FRAME DUE TO RUST. I THEN SPOKE TO TOYOTA CUSTOMER SERVICE AND EXPLAINED THE SITUATION AND I WAS TOLD TO BRING THE VEHICLE BACK IN AND THEY WOULD LOOK AT IT. I WAS TOLD AGAIN THE FRAME IS OK.. I DID EXPLAIN TO THE DEALER THAT I HAD TO WLD A STEEL PLATE TO THE FRAME SO THE VEHICLE WOULD BE SAFE TO DRIVE. THEY STILL SAID THE FRAME IS OK AND THEY WOULD RE SPRAY THE FRAME AS A GESTURE FOR THE INCONVENIENCE. I HAVE MADE NUMEROUS CALLS AND EMAILS TO TOYOTA SINCE THEN BECAUSE JUNE OF 2016 I FOUND RUST HOLES IN THE FRAME IN 2 DIFFERENT SPOTS.. THERE IS A RECALL TO REPLACE THE FRAME IF THERE ARE PERFORATIONS IN THE FRAME DURING THE INSPECTION. HOWEVER I HAVE BEEN TOLD SEVERAL TIMES THEY WILL NOT ASSIST ME ANY FURTHER ON THIS SITUATION. THANK YOU [XXX] [XXX] *DL

MY AIR BAG HAS NEVER WORKED EVEN AFTER I BROUGHT IT INTO THE DEALERSHIP 5 YEARS AGO

I KNOW THERE WAS A RECALL ON THE AIRBAGS FOR THE PASSENGER SIDE A FEW YEARS AGO AND EVERYTIME I WOULD CALLED TO GET REPLACED AS PROMISED THEY DID NOT HAVE ANY AIRBAGS TO REPAIR AND CLAIM IT WASN'T THAT BIG OF A DEAL YOU JUST COULDN'T HAVE A PASSENGER IN YOUR CAR AND EVENTUALLY THEY MIGHT BE ABLE TO REPLACE THE FAULTY AIRBAG. I JUST LOOKED UP INFORMATION AGAIN ON MY TRUCK AND NOW IT'S NOT EVEN SHOWING THAT THERE WAS A RECALL BUT I DO HAVE DOCUMENTATION THAT THEY'RE ACTUALLY WAS SO I DON'T KNOW IF SINCE THEY DIDN'T HAVE THE PARTS TO REPLACE IT IT'S NOT A VALID RECALL OR WHY THEY DIDN'T HAVE TO COMPLY WITH THE RECALL BECAUSE I THINK IT'S FUNNY TO NOT ENFORCE RECALLS IF THEY ARE SUPPOSED TO. NOTHING HAPPENED BECAUSE I TURNED OFF THE PASSENGER AIRBAG SO I DON'T KNOW IF IT'S FAULTY OR WHAT BUT THEY REFUSE TO REPLACE IT IS MY POINT AND REASON FOR MY COMPLAINT I DON'T REMEMBER EXACTLY WHEN THE RECALL WAS BUT IT WAS ACTUALLY A FEW YEARS AGO I HAVE CALLED NUMEROUS TIMES TO TOYOTA AND ALWAYS BEEN TOLD THEY DON'T HAVE PARTS YET I THINK THAT IT NEEDS TO BE REINVESTIGATED

TL* THE CONTACT OWNS A 2003 TOYOTA TUNDRA. WHILE DRIVING 60 MPH, THE SPARE TIRE DETACHED FROM THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND SEVERE CORROSION AROUND THE CROSS MEMBER. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 09V444000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL HAD EXPIRED. THE FAILURE MILEAGE WAS 89,200. UPDATED 06/21/17*LJ *JS

TRUCK HAS 98K MILES. BROUGHT IN 2003 NEW. TOOK GOOD CARE OF IT. HAD A RECALL ON FRAME CORROSION AND HAVE IT RECOATED IN 2011. TOOK THE TRUCK IN TO MECHANIC FOR NON FRAME RELATED ISSUE. THE TRUCK FRAME BROKE DEAD CENTER (BETWEEN THE TRUCK AND THE BED AREA) WHILE ON THE LIFT (THANKFULLY NO ONE GOT HURT). I CALLED TOYOTA AND THEY ARE TELLING ME THEY TOOK CARE OF MY TRUCK WITH THE RE-COAT. IT IS AT OWNERS EXPENSE TO FIX IT. THEY ARE NOT ADMITTING THEIR RECALL WAS NOT EFFECTIVE IN FIXING THE UNDERLYING ISSUE. THIS IS WELL KNOW FLAW IN THEIR DESIGN. EVEN THE LOCAL DEALERSHIP TOLD ME HE HAD COUPLE BROKE THE SAME WAY WHILE ON THEIR LIFT. I AM TOTALLY DISAPPOINTED WITH TOYOTA. I BROUGHT THE TRUCK FOR TOYOTA'S RELIABILITY, BUT I WAS WRONG. HAVING A TRUCK FRAME BROKE LESS THAN 100K MILES IS LIKE HAVING SOMEONE DIED AT AGE 25. TOTALLY UNACCEPTABLE.

THIS IS THE SECOND TIME WITHIN THE LAST SEVERAL WEEKS WHERE I'VE HAD BRAKE-LINE FAILURE(ALSO REPORTED MY FIRST ONE HERE). MY VEHICLE WAS JUST RECENTLY REPAIRED UNDER WARRANTY AT THE DEALERSHIP I BOUGHT IT FROM FOR A CATASTROPHIC BRAKE-LINE FAILURE WHICH NEARLY RESULTED IN A MAJOR ACCIDENT. AFTER THE REPAIR TO THE EXPLODED LINES MY DEALER STATED HE INSPECTED THE REMAINING LINES UNDER THE TRUCK & SAID THEY ALL LOOKED GOOD & THERE SHOULDN'T BE ANYMORE PROBLEMS WITH THE LINES FAILING. THAT DIDN'T HAPPEN HOWEVER AS I JUST HAD ANOTHER LINE SPRING A SUDDEN LEAK WITHOUT ANY WARNING WHILE DRIVING TO WORK. MY VEHICLE IS NOW OFF ITS WARRANTY(ONLY BEEN 1500 MILES SINCE REPAIR-79,000 MILES ON IT NOW) SO I CANNOT SEND IT BACK TO THEM. IT WASN'T A SUDDEN, COMPLETE LOSS OF BRAKES THIS TIME BUT A GRADUAL SOFTENING OF THE BRAKE PEDAL WHEN TRYING TO STOP UNTIL ALL OF THE FLUID WAS GONE THEN I HAD NEXT TO NOTHING UPON ARRIVAL TO WORK. ANYHOW, I DID MAKE IT TO WORK & THEN PUT MORE FLUID IN IT TO GET IT HOME WHEN I GOT OFF SHIFT. UPON SEARCHING FOR THE LEAK I WAS SURPRISED TO NOTICE THAT THE LINES HAD BROKEN WHERE THERE WAS NO RUSTING INVOLVED, IT TURNS OUT THERE'S A MOUNTING BRACKET WHICH ONCE HAD A GROMMET IN IT THAT EITHER FELL OUT OR ROTTED AWAY CAUSING THE BRACKET TO CUT THROUGH THE LINES UNDER IT FROM METAL-TO-METAL CONTACT. THE LINES INVOLVED LOOKED AS THOUGH THEY'D BEEN CUT WITH A KNIFE AT THE LOCATION. THE DEALER NEVER WOULD'VE NOTICED THIS AS IT TOOK ME ALMOST 30 MINUTES TO FIND IT MYSELF. I DID CONTACT TOYOTA HOWEVER THEY CHOOSE TO DO NOTHING ABOUT THIS HOWEVER SINCE I'VE HAD TWO SUDDEN BRAKE FAILURES WITHIN 4,500 MILES I FEEL I SHOULD LET SOMEONE KNOW BEFORE SOMEONE ELSE GETS THE SAME PROBLEM AND KILLS THEMSELVES OR OTHERS WHEN THEIR BRAKES DECIDE TO FAIL WITHOUT WARNING! THANK-YOU!

TL* THE CONTACT OWNS A 2003 TOYOTA TUNDRA. WHILE DRIVING 2 MPH AND MAKING A LEFT TURN, AN ABNORMAL NOISE WAS HEARD THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE UPPER CONTROL ARM WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 09V444000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. UPDATED 04/19/17 *LJ *CN

TAKATA INFLATORS - I HAVEN'T HEARD BACK FROM YOU...... COMPLAINT # 10948526 SERVICEMAN WAS WORKING ON THE AIR BAG ON MY TRUCK AND SERVICE LIGHT WAS ON WHEN I LEFT THE DEALERSHIP. THIS ISN'T A WARRANTY PROBLEM, THE SERVICEMAN MADE A MISTAKE AND CAUSED THE AIR BAD BAG LIGHT COME ON.

DRIVING AND MADE A LEFT TURN WHEN THE RIGHT FRONT WHEEL WENT FLYING AND THE TRUCK STARTED SWIRVING IN CIRCLES. AND CAUSED A MAJOR DAMAGE IN WHICH THE DEALER DOESNT WANT TO RESPOND. *TR

TL* THE CONTACT OWNS A 2003 TOYOTA TUNDRA. THE CONTACT STATED THAT THE FRAME WAS FRACTURED. THE VEHICLE WAS TAKEN TO A CERTIFIED TOYOTA MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.