2002 TOYOTA TUNDRA Complaints

FRAME IS SEVERELY RUSTED AND CALLED ABOUT A PREVIOUS RECALL TO REPLACE THE FRAME BUT THEY TOLD ME THAT I HAD JUST MISSED IT AND THE RECALL HAD ENDED? I TOLD THEM THAT I HAD THE TRUCK AT THE TIME OF THE RECALL BUT WAS NEVER NOTIFIED OF THE RECALL. I HAD RECEIVED OTHER PROMOTIONS ABOUT NEW VEHICLE DISCOUNTS FOR TOYOTA OWNERS, BUT NEVER ABOUT ANY RECALL ON THE TRUCK AT ALL? NOW THE FRAME IS RUSTED EVEN WORSE BUT I HAVE TO CONTINUE TO DRIVE THE TRUCK BECAUSE I CANNOT AFFORD ANOTHER VEHICLE AT THIS TIME! THE OTHER DAY I PULLED INTO MY DRIVEWAY AND NOTICED THE VEHICLE MAKING A NOISE AND WHEN I LOOKED UNDER THE VEHICLE, THE FUEL TANK STRAP HAD RUSTED AND FELL APART AND THE FUEL TANK WAS HANGING DOWN. I HAD TO TAKE A RATCHET STRAP AND STRAP THE FUEL TANK BACK UP TO THE FRAME BECAUSE I HAVE TO HAVE THE TRUCK TO DRIVE TO WORK. I LOOK NOW AND THERE IS A RECALL ABOUT THE CORROSION ON THE FUEL TANK STRAPS AND ON THE SPARE TIRE CARRIER AND SUCH AND YET AGAIN I WAS NOT NOTIFIED ABOUT THE RECALL. HAD THE FUEL TANK NOT FELL OUT ON ME AND THEN ME LOOK ON YOUR SITE TO FIND OUT ABOUT IT, I WOULD AGAIN NOT HAVE KNOWN THERE EVEN WAS A RECALL UNTIL IT WAS TOO LATE TO DO ANYTHING ABOUT IT ! I NEED TO KNOW WHAT CAN BE DONE ABOUT GETTING TOYOTA TO HONOR THE FRAME REPLACEMENT RECALL ON MY TRUCK THAT I WAS NEVER NOTIFIED ABOUT EVEN THOUGH I KNOW THAT THEY KNEW I OWNED IT BECAUSE OF THE OTHER MAIL THEY HAD SENT ME ABOUT NEW VEHICLE OFFERS FOR CURRENT TOYOTA OWNERS? ANY AND ALL HELP APPRECIATED AS I CANNOT AFFORD TO BUY ANOTHER TRUCK HAVING SO MUCH MONEY IN THIS ONE THAT IS EVENTUALLY GOING TO BREAK IN HALF AS I DRIVE IT DOWN THE ROAD WHICH IS NOT SAFE FOR ME OR ANYONE ELSE ON THE ROAD AROUND ME. I LIVE IN KENTUCKY WHERE IS ONE OF THE PRIMARY AREAS FOR SALT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SEATBELT BUCKLE PIECE POPPED OUT AND I HAVE TO PUSH THE RED BUTTON TO SECURE SEATBELT.

TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR MAINTENANCE, THE CONTACT WAS INFORMED THAT THE REAR CROSS MEMBERS ON BOTH SIDES AND THE FRAME WERE SEVERELY CORRODED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

"TOYOTA RECALLS" CHASIS/FRAME - I HAD EVERY RECALL OR SERVICE BULLETIN COMPLETED BY TOYOTA SALES/SERVICE IN OUR AREA. TOYOTA'S FIX FOR THE FRAME RUST DID NOT WORK. I WAS INFORMED THIS WEEK THAT THERE ARE NOW HOLES IN THE FRAME. THE TAILGATE IS RUSTING ALONG WITH THE BED OF THE TRUCK AS I WAS ABLE TO SEE THE UNDERNEATH OF THE BED WHEN THE TOYOTA DEALERSHIP PUT IT UP ON THE HOSIT YESTERDAY. THIS TRUCK HAS BEEN MAINTAINED PROPERLY, HAS APPROXIMATELY 135,000 MILES ON IT, AND THE BODY IS STILL IN GOOD CONDITION. ALTHOUGH I WAS NOTIFIED THIS WEEK ABOUT THE FRAME, IT'S HAS BEEN ON GOING FOR SOME TIME AND I DO NOT UNDERSTAND WHY NO ONE IN THE LAST 2 YEARS INFORMED US OF THE FRAME RUST DAMAGE. EVEN THE TOYOTA SERVICE DEPARTMENT THAT HAD SERVICED THE VEHICLE EARLIER THIS YEAR DID NOT INFORM ME OF THE EXTENT OF FRAME RUST DAMAGE.

TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR DIFFERENTIAL WAS LEAKING. THE CONTACT ALSO MENTIONED THAT THE CHAIN THAT HELD THE SPARE TIRE IN PLACE FRACTURED FROM THE FRAME. THE VEHICLE WAS TAKEN TO BROWN'S TOYOTA OF GLEN BURNIE (7167 RITCHIE HWY, GLEN BURNIE, MD 21061 (410) 761-9000) WHERE THE CONTACT WAS INFORMED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

2002 TOYOTA TUNDRA SR5 FRAME WAS SPRAYED WITH UNDERCOATING PER RECALL WHEN IT SHOULD HAVE BEEN REPLACED. NOW FRAME HAS HOLES 1" WIDE 4" LONG BEHIND FRONT TIRES ON BOTH SIDES. BODY STILL LOOKS NEW. I SEE TRUCKS FOR SALE THAT ARE RUSTED OUT BEYOND REPAIR BUT HAVE NEW FRAMES.

TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT THERE WAS EXTENSIVE RUST AND CORROSION PERTAINING TO THE FRAME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V444000 (STRUCTURE) AND 05V225000 (SUSPENSION). THE CONTACT WAS UNCERTAIN IF THE FAILURES WERE RELATED TO THE RECALL CAMPAIGNS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THE BUY BACK OPTION AND FRAME REPLACEMENT EXTENDED CAMPAIGN ENDED IN 2012 AND THERE WAS NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I PURCHASED THIS TRUCK USED IN 2015 AND WAS UNAWARE OF ANY RECALLS DUE TO FRAME RUST. I HAVE REPLACED TAILPIPE, MUFFLER, MANY BRAKE COMPONENTS DUE TO RUST PROBLEMS. THE FRAME NOW RUSTED MORE AND I AM BEING TOLD THAT IT MAY BE UNSAFE TO DRIVE. A MECHANIC TOLD ME ABOUT THIS FRAME RUST RECALL AND I TOOK IT TO FRED ANDERSON TOYOTA IN RALEIGH,NC. THE FOUND THAT ALL RECALL ITEMS HAD BEEN COMPLETED BY THE DEALER IN BOONE,NC. I FIND THIS HARD TO BELIEVE SINCE THE RUSTING ISSUE IS MUCH MORE SEVERE. I JUST WANT A FAIR EVALUATION OF WHAT CAN OR SHOULD BE DONE. FRED ANDERSON TOYOTA IN RALEIGH DID HAVE THE TRUCK BUT NOT SURE HOW FAR THEY TOOK THE INVESTIGATION OF RUST.

THE CHASSIS OF THE TRUCK IS VERY DAMAGED BY RUST, IN SOME PARTS IT EVEN HAS HOLES, SO I DO NOT KNOW IF IT IS VERY SAFE TO HANDLE IT. I BOUGHT IT AT A CAR DEALER A FEW WEEKS AGO, I THOUGHT IT WAS JUST A BIT OF RUST ... BUT WHEN I CHECKED IT OUT BETTER I NOW FIND THAT THE RUST REALLY HARMS THE STRUCTURE, ANOTHER PROBLEM ... IT GIVES OFF A STRONG SMELL OF GASOLINE. ..

FRAME OF TRUCK WAS TOTALLY RUSTED OUT AND VEHICLE WAS CONSIDERED "NON-DRIVABLE", BY TOYOTA DEALERSHIP. TOYOTA DEALERSHIP "CHECKED" THE FRAME IN 2011 AND SAID IT WAS "FINE" AND WE HAVE ONLY DRIVEN THE TRUCK 40,000 MILES SINCE. THEY SAID TO SALVAGE THE TRUCK BUT IT ONLY HAS 127,000 MILES ON IT!!!! CASE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT