VMI Complaints

TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT WHILE EXITING THE HIGHWAY AT ABOUT 30 MPH, THE VEHICLE SMOKED FROM THE FRONT AND THE REAR WITHOUT WARNING. THE VEHICLE WENT INTO FLAMES. THE VEHICLE WAS PULLED OVER. THE POLICE SAW THE VEHICLE AND ASSISTED IN EXTINGUISHING THE FIRE. THE FIRE DEPARTMENT WAS AT THE SCENE AND A FIRE REPORT WAS FILED. THERE WAS NO INJURIES. THE VEHICLE WAS DAMAGED AND WAS TOWED TO THE CONTACT'S RESIDENCE, AND LATER TO THE CARSON HONDA DEALER (800-539-3601, LOCATED AT 1435 E 223RD ST, CARSON, CA 90745) AND THE CONTACT HAD NOT HEARD ANYTHING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER TO THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.

I WAS DRIVING A 4 LANE RD. AT APPROXIMATELY 35 MPH WHEN I HAD A COMPLETE LOSS OF ELECTRICAL STEERING CONTROL. VERY SIMILAR TO WHAT I SAW REPORTED TO NTSA. WE WERE ABLE TO WRESTLE THE CAR INTO A BUSINESS PARKING LOT. RESTARTED THE CAR WITHOUT THE ELECTRICAL SYSTEM RETURNING. A RED STEERING WHEEL WITH! APPEARED ON THE DASH. AFTER APPROXIMATELY FIVE MINUTES, DURING WHICH TIME WE CONTACTED THE LOCAL CHRYSLER DEALERSHIP. WE RESTARTED THE CAR AND ALL THE ELECTRICAL PROCESSES INCLUDING STEERING WORKED. THE CAR WAS TAKEN TO THE DEALERSHIP, THEY CHECKED THE COMPUTER SYSTEM AND CONFIRMED THE LOSS OF ELECTRIC CONNECTION. WE WERE ALSO INFORMED THAT EVERYTHING AT THIS TIME IS NOW WORKING CORRECTLY. ONE WEEK PRIOR, THE SAFETY RECALL HAD BEEN COMPLETED AND THIS WAS CHECKED AND FOUND TO BE CORRECTLY DONE. WE ARE DRIVING THE VEHICLE AGAIN WITH SOME TREPIDATION.

AUTOMATIC TRANSMISSION "JUDDER " NOTE: THERE WAS AN OPEN RECALL ON THIS EXACT PROBLEM BACK IN OCTOBER OF 2017 - PREVIOUS OWNER OF OUR CAR SENT US THE INFO AND I SET IT ASIDE AS OUR CAR WAS NOT DOING IT AT THE TIME - IT NOW OCCASIONALLY DOES BUT I DO NOT SEE THE RECALL ONLINE AS BEFORE ? HAD THE CAR SERVICED AT OUR LOCAL HONDA DEALER BACK IN DECEMBER OF 2017 AND I QUIZZED THEM ABOUT THIS ACTUALLY GIVING THEM THE RECALL CAMPAIGN # AND THEY WERE NOT AWARE OF IT AT THAT TIME - IT IS TIME FOR SERVICE OF THE VEHICLE AGAIN AND WE WOULD LIKE TO GET THE TRANSMISSION SOFTWARE UPGRADE COMPLETED BEFORE SOMETHING DRASTIC HAPPENS - DO THEY JUST TURN THESE RECALL CAMPAIGNS OFF ? ABSOLUTELY CANNOT FIND IT ONLINE AGAIN ???I

HIT A LARGE DEER. TOTALLY SMASHED IN THE FRONT OF THE VAN AND THE WINDSHIELD. CAR HAD TO BE LOADED ON A TRUCK TO BE TAKEN TO REPAIT SHOP. AIR BAGS DID NOT DEPLOY. WHY???? DRIVING ON THE KANSAS TURNPIKE EARLY MORNING HOURS AND THE DEER WAS JUST STOPPED DEAD IN FRONT OF ME. HAD NO CHOICE BUT TO HIT IT. WHY DID THE AIR BAGS NOT DEPLOY

TL* THE CONTACT OWNS A 2006 EZGO GOLF CART MANUFACTURED BY TEXTRON(NA). THE METAL TWO-IN-ONE REAR SEAT AND BAG RACK COMBINATION COVER CAN BE FOLDED UP OR DOWN. WHEN THE COVER WAS FOLDED DOWN, IT BLOCKED THE TAIL LIGHTS AND DIRECTIONAL SIGNALS. THE BUGGIES UNLIMITED MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. THE VIN WAS 2425477.