2020 VOLKSWAGEN ATLAS CROSS SPORT Complaints

The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.

Airbag front passenger side has defect will not deploy. The dashboard light alert is on, as per dealership review stated airbag defect will not deploy and needs to be replaced. Car has never used airbag. Other same vehicles have been recalled but this batch of atlas cross sport suvs were not included.

Air bag light illuminated. VIN number not associated with current air bag recall even though it is exhibiting the very identical problem. Dealer will not acknowledge the recall since the VIN doesn’t show on the recall site.

8/22/2023- CEL code P0456 - dealership replaced N80 valve and carbon canister. The dealership told the fault occurred because I was likely "topping off" my gas tank, which I have never done. 9/14/2023- CEL code P0456 - dealership detected leak, valve full of particles, replaced N80 valve and carbon canister. Again told me the issue was likely caused by "topping off" my fuel tank, which I have never done. 4/23/2024- CEL code P0456- dealership detected leak though did not replace valve or canister. Dealership performed a software update and cleared the code. 5/7/2024- CEL code P0456- dealership detected leak, noted charcoal in valve. Replaced N80 valve and carbon canister. Dealership contacted Volkswagen for further insight into the issue. VW informed dealership that I was likely "topping off" my tank, which I have never done.

What component or system failed or malfunctioned, and is it available for inspection upon request? The driver side curtain airbag needed to be replaced with no accident or incident. How was your safety or the safety of others put at risk? The driver side curtain airbag of my car that my child and I sit on would have not deployed. Has the problem been reproduced or confirmed by a dealer or independent service center? Service center has confirmed it is not working and performing necessary repairs. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Only VW authorized service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There was an airbag error that appeared less than one week ago.

There have been wide reports that 2020 atlas cross sports passenger airbag sensors malfunction. My vehicle has experienced this very problem. The airbag warning indicator came up on my dashboard indicating a problem. When someone sits in the passenger seat the air bag does not turn on. When I enter my vehicle VIN to look at recalls it says 0. But this is untrue as my car is a 2020 atlas cross sport. The years need to be updated as this affects many many more vehicles. Huge safety problem that needs to be addressed now

About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.

Unknown- vehicle idles to a stall. This has happened when trying to make a turn across a major intersection. It must be put in neutral, brakes applied to restart. This has the potential to cause serious injury if it is not restarted in time or if there is traffic behind me. It has also stalled while at gas pumps, stop signs, and in the driveway. There are many situations, at different times of day and weather conditions. The check engine light has not turned on and the dealership will not do anything until they see it happen. The vehicle is available for inspection at any time. I have disabled the start/stop system and it still does it. It may be the charcoal canister if my research is correct, however, that is not confirmed.

car navigation system is inaccurate. There is a severe lag in displaying where the car actually is located versus where the car is displayed on navigation. Navigation then places me in a location a mile or so away from where I am located and then reports that I am off road. The directions are inaccurate as navigation cannot locate my location accurately and in real time.

I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.