2024 VOLKSWAGEN ATLAS CROSS SPORT Complaints

Persistent seat/floorboard vibration at highway speeds (60–80+ mph) on my 2024 VW Atlas Cross Sport 2.0T SE w/Tech. Began after 10,000-mile service (June 2025) at Bob Boast VW (FL) and has continued despite multiple dealer visits and repairs, including tire/wheel balancing, alignment, tire replacement, and later axle + bevel box replacement (Sept 2025). Dealers verified the vibration but ultimately labeled it “operating as expected.” This is unacceptable for a new vehicle and undermines comfort, safety confidence, and value. Numerous owners report similar Atlas vibrations (driveshaft/bevel box/mount resonance). I seek formal investigation, case documentation, and relief (compensation or buyback) given repeated, unsuccessful repair attempts

I purchased my 2024 Atlas Cross Sport back in March of 2024. Within the first two weeks, the 5F module that controls the entire infotainment screen went out. They completely replaced the module. Since then, I have had it in the dealership several times due to the screen completely blacking out. We are unable to see any air conditioning controls(like defrost), backup camera, or vehicle information. We have went back and forth several times about whats causing it. First there was a "recall" that a software update was suposed to fix. We had in in and they applied the update. Less than a week later, the screen blacked out again. We took it back into the dealership. They had it for another week and said that they could not replicate the issue so nothing was wrong. They then started blaming our cellphones telling us that we cant have them plugged in or connected wirelessly. The following week we kept all of our devices disconnected and had the issue happen AGAIN. We took it back and after two more weeks of repairs they replaced the entire 5F module again. Less than 24 hours after picking it up we got an airbag error. We were able to take a picture and send it into the dealership. They informed us that its a known issue and to try driving it around with nothing in the front seat. So at this point we are unable to use half of the cars capabilities and apparently not allowed to have anything laying in the passenger seat because it causes an error bag error. So we are basically driving this vehicle around not knowing wether or not the airbags would deploy in an accident. We are beyond fed up with the excuses the dealership is giving us and feel completely unsafe driving the vehicle. I found where they recalled almost 300,000 atlas SUVs last year and apparently had a recall to fix the issue. Ours should have been fixed but we are just told to not put anything in the seat to prevent the error.

On the afternoon of Wednesday August 6th I was no less that 3-4 miles from my home when the car stopped in the middle lane of a very busy 3 lane highway and never started again. It was 90+ degrees outside and even hotter inside the vehicle with leather seats. I became extremely nervous and my small 10 pound puppy began to have anxiety and overheat. When I pulled away from my home the car was bucking and jerking. The car had just completed an OTA software download and installation a few hours earlier so I assumed it was the after affect of the software update. As I pulled onto the main road the car was still driving very roughly and when I cam to a red light the car started to shake back and forth very roughly and once the light turned green I was unable to accelerate. Error messages where coming up on the screen. I tried to start the car to move out of the middle lane but it would not start. A state trooper had pulled behind me and got out to assist. She noted she saw gray smoke coming from behind the vehicle as I was driving up to the light which prompted her to get behind me initially. She and I both worked to try to get the car into park but it would not shift gears. She noted fluid was running out of the car but we both assumed it was coolant or antifreeze. She radioed the local police to assist since we were in the middle lane of a dangerous highway and I contacted VW roadside assistance. The local police officer arrived on the scene and was able to assist with getting the manual parking brake on. When the tow truck arrived he asked if the car would go into Neutral we advised NO he then stated we were standing in gasoline and if we tried to start the vehicle the car could have exploded or the engine could have caught fire. If someone had rear ended or hit us there would have been a fire because the entire gas tank has leaked onto the ground that was the fluid the state trooper saw running from the back of the vehicle.

Our 2024 Atlas Crossport has been in the shop for 22 days today. The vehicle we purchased NEW in January has been sitting at VW for 3 weeks. We dropped off our 2024 Atlas Cross Sport at 2 pm on Wednesday, August 27. The vehicle was presented for service for: -Oil change -Broken console spring -Remote start not working -Recall work Three weeks later the vehicle is STILL not ready and the service consultant, understandably, does not want to release the vehicle due to safety concerns -- this is literally mentioned in a text message. We have been told the outstanding issue involves Carnet. We have been told that multiple attempts have been made to connect with Carnet. Today we were told they have no idea when it can be fixed.

This was already fixed by replacing thermostat sensor but now happening again about 1 month since repair. While driving the car has a red alert come up reporting high temp pull over and my car then just loses power, ability to steer and to even be able to pull over safely (rpm’s go way up but little movement steering wheel freezes)- not when I’m at a complete stop but literally middle of driving. Not sure if it’s engine if it’s the thermostat.

Flawed programming of the transmission control module posing a safety risks in various low speed driving scenarios and potential repair expenses due to excessive engine strain. There is a widespread defect with the 2024 Volkswagen Atlas Cross Sport that may affect the Atlas as well. Many owners in Facebook groups are experiencing this defect. Despite Volkswagen, wherein referred to as VW, claiming the performance of transmission control module (TCM) is a characteristic of the vehicle, the defect affects acceleration after decelerating below 20 MPH when the operator (driver) expects the vehicle to typically reaccelerate. The flawed programming inhibits the transmission from downshifting at speeds below 20 MPH to properly reaccelerate, even in Sport Mode with the expectation of a more reactive transmission performance. The transmission remains in 3rd gear at speeds between 5-20 MPH after decelerating rather than downshifting into 2nd gear to reaccelerate; however, from a complete stop, the transmission will properly use 2nd gear; generally from 5-19 MPH. There is an audible strain on the engine when the RPM increase but the transmission does not downshift. There is a manual "trick" to signal the TCM to downshift when slowing below 20 MPH. A quick pulse of the accelerator pedal will signal the TCM to downshift and the transmission will properly operate in 2nd gear for reacceleration. The challenge is not always having enough time to pulse the pedal in congested driving situations. It's dangerous. A few examples when this is observed is during stop and go traffic, turning into parking garages with immediate inclines, merging into interstate traffic, U-turns, climbing inclines below 20 MPH, etc.

My new car is telling me I have a transmission problem. I got in my car to go to work and my car wouldn’t go in drive or reverse. Then my back up camera doesn’t work all the time and my screen gets blurry or complete black.

The contact's mother owns a 2024 Volkswagen Atlas. The contact stated that he was dropping his daughter off at school, as he shifted into reverse (R) to exit a parking space he observed that the rear view camera image had "flashed" and then the screen went black. The contact stated that he was moving at approximately 2 MPH when he crashed into the rear bumper of the vehicle parked behind him. The contact stated that there was minor damage, paint scrapes to each bumper. The police was called and issued a report and a traffic citation to the contact. The contact stated that no person was injured. The contact stated that he had determined that there was a recall associated to his mother's vehicle VIN, NHTSA Campaign Number: 25V334000 (Back Over Prevention), however she had not taken the vehicle to a dealer to have the recall repaired. The contact had not yet taken the vehicle to be repaired or to a dealer for the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the message "Error Drive Speed" was displayed. Additionally, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 45 MPH, with the message "Engine Overheating" displayed. The contact pulled over to the side of the roadway and turned off the vehicle. The contact became aware of an abnormal coolant odor and allowed the engine to cool down for several minutes. The contact stated that the "Drive System" message was displayed. The vehicle was driven to the residence. The vehicle was towed to the dealer, where the contact was informed that it would take two weeks to diagnose the vehicle due to the dealer's service schedule. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 30,160. The VIN was unavailable.

1. Electrical- Ignition switch periodically does work. 2. Wheels/tires- All tires had to be replaced due to wear at just over 15,000. miles. Wear was on inside of all 4 tires equally. 3. Steering - drifts. Feels like little control over steering wheel! Happens periodically with highway speeds. 4. SUV jumps unexpectedly. 5. 4 recalls so far. Last software 7/17/2025- camera stays on reverse for at least a 5 miles then goes back. PRESTIAGE VW-Melbourne states they can't help me. No present recalls on complaints. HAS FAR AS HOW FAST I WAS GOING. IS HAD TO SAY..FROM 0-70 MILES PER HR