2024 VOLKSWAGEN ATLAS CROSS SPORT Complaints

The panoramic sunroof exploded, no collision or impact from debris as there were no cars around us at the time.

I was driving on the interstate at 70 MPH with the cruise set when my brakes dropped my speed to 50 MPH without me touching the brake pedal. The only notice that came up was sharp turn and 50 MPH. The highway was straight and the exit had a 50mph exit speed. The car behind me had to change lanes quick to avoid me. I was in my lane and far enough not to read the exit sign. This is the third time this has happened, and VW dealer couldn't find anything wrong. They said to turn off the ADAS systems and not use them. This is not a fix just masking the problem.

I had the safety recall for the info system display fixed/updated on June 14, 2025. I have had no issues with the screen being distorted since up until this afternoon. I just came to turn my car on and the screen is distorted again, like how tvs used to look in the 80s if your antenna wasn’t in the right place. It is impacting the view when reversing. No lights or warnings prior to, and my car has been parked in the shade with the weather only 77 degrees today

My windshield has a defect with a line coming from the rear view mirror box and it comes down and turns and then turns back toward the driver side and then a straight line to the passenger side. There is no impact on the outside of the windshield and no impact of being hit by a rock or any other debris. This is clearly a manufacture defect and i have reach out to the local VW Dealership in my area for the car was purchased in Houston, TX. I barely drive this car and I have noticed online there are several forums(discussions) with everyone having issues with VW Atlas windshields and the quality of having impact and some with no impact.

Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.

The windshield chips extremely easy. It is a hazard due to the potential easy shatter.

A new vehicle was recently purchased on 3/14/25 and the glass windshield has shown a possible significant defect. The issue involves a noticeable glitter or sparkling effect throughout the front windshield, (excessive, premature pitting within the glass material), that is particularly visible under street lights at nighttime, direct sunlight, or when facing oncoming vehicle headlights. This defect causes reflection and distraction while driving. The dealership has taken photographs of the defect to support a warranty claim, but as of now, no resolution has been reached. Attached are example photos illustrating the defect (which is present throughout the windshield) under both nighttime and daytime conditions.

1. Brake system grinding noise - every time the brakes are applied the front brakes makes a terrible grinding noise, I notice that the vehicle does not break properly. This problem clears can cause a dangerous situation to my family or others. Vehicle been inspected by VW Flagship Bayamon and they respond that is a normal situation cause by humidity. 2. Fault electrical problem the AutoStart won't work properly Manual works only 25% of the time, this cause a lot of waste and spending on gas, was inspected by the dealer and response was that there's only false codes in the PCM memory. 3. Keyless AutoStart won't work as advertised, if you start the vehicle remotely shut down immediately, doors closed, battery in good state, keyless battery was changed 3 times with the same results, dealer also state that there's only falses codes related to this issue caused by vehicle been park for long time. This is a security aspect to start your car to be ready when you park in dangerous areas. 4. During the sale of the vehicle salesperson cannot open the hood because hood get stuck with the windshield cowl plastic, he explained that there's no problem that i can get to the service department to repaired without cost, since i buy the vehicle i cannot open the hood to verify the engine. They give me all kind of excuses that part been order but never receive a call back this is dangerous cause in case of fire because of previous problems i cannot open the hood .

Each time I place my Cell Phone ( iPhone 12) it overheats to the point the safety device in phone shows a excessive heat warning.

my vehicle has a safety issue that is tied to the NAV system and its interaction with the vehicles drivers assist functions. Multiple times while driving the vehicle, the NAV system would decide the vehicle was on a different road than it was actually on. The first time it happened; I was on the freeway traveling at 70 MPH when the NAV system decided I was on a residential street several miles away with a 25 MPH speed limit. The vehicle immediately adjusted to what it thought was the posted speed. To be more specific, the vehicle slammed on the brakes and went from 70 MPH to 25 MPH quite aggressively. Luckily, no one slammed into me as I regained control of the vehicle. This has happened multiple times on different roads, different speeds, with or without using the NAV system for guidance. I have found that turning off all of the drivers assist functions stops the vehicle from slamming on the brakes but the NAV system still occasionally goes nuts. I have taken the vehicle to the dealership 3 separate times with no joy. The dealership has been unable to duplicate the defect to date however the last time in I was able to provide video evidence of the issue. The dealership did provide me (on 14 April this year) a copy of an older memo from Volkswagen identifying a potential NAV issue. According to the memo the issue should have been taken care of by Aug 2024. My issue extends well beyond that date. Of concern to me is the fact VW knew there was an issue but failed to tell the consumer to turn off the Adaptive Cruise Controls functions until this issue was fixed. As my vehicle still has the issue, I don't know if it's related to the memo or something different. I've attached the last 2 workorders, vehicle is still at dealership for 3rd time. I also attached the document I provided the service writer the first time I dropped the vehicle off. Also attached is the VW memo on the NAV system