2024 VOLKSWAGEN ATLAS CROSS SPORT Complaints

Windshield cracked for no apparent reason. Did not see or hear any object strike windshield. Began as a 6 inch crack from roof to rearview mirror and crack continues to spread and extend across windshield without any cause. The weather has been warm and no frost or cold yet crack grows 3 inches a day. Windshield wipers do not come on, collision warning goes off for no reason but does not go off when I was nearly hit headon, driver assist and lane departure does not work at all. I attempted to get Volkswagen dealership to repair for warranty and extended "Platinum Protection" plan but they refused. I have filed an insurance claim with my carrier.

Keyless entry continuously fails. When using the door handles to unlock or lock the vehicle the vehicle behaves as if key fob is not present if the key fob is in our pants pocket or pocketbook. We have to physically take the key fob out of our pants/bag where we then can observe the "handshake" between vehicle and key fob take place in order to lock/unlock vehicle. Vehicle has been at the dealer multiple times (they had car for 60 days trying to resolve the issue). Batteries and key fob were replaced and reprogrammed, they replaced the start actuator which supports the key connections to the car and still not resolved. We consider this a significant safety issue because if we cannot get into our locked car in an unsafe situation or get into the car in an emergency there could be dire consequences. Note: Videos are available for confirmation of behavior.

Hi, I received a recall for my car about the engine cover but VW doesn't have a solution. They just took the cover away and left the motor without cover or protection. I don't think is normal and appropiate to have the engine expose like that. Besides this problem, the car has brake problems I already report and also Oil problems that VW won't give a correct answer. I worried because I have 3 children and I don't feel safe to travel with them in a car I bearly have 1 year with it. I'll appreciate your help.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving 80 MPH with the cruise control activated, the ADAS system misread the highway speed limit, and the vehicle suddenly decelerated. There were no warning lights illuminated. The vehicle was driven at various speeds with the cruise control activated; however, whenever the vehicle detected a traffic sign, the vehicle adjusted to the sign image; however, while school was not in session, the ADAS system adjusted the cruise control to the speed limit on the road sign. The vehicle was then taken to a dealer where it was diagnosed with software system failure. The vehicle was repaired, and the software was reset; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,640.

I was driving south in an 80-mph zone on [XXX] between Brookings and Sioux Falls. I had my cruise control set to 82 and had just completed a lane change after passing a semi truck. With no change in the speed limit, the car shifted the set MPH to 30mph and engaged the braking system sharply. I was able to override by pushing the gas, but the mph setting was still set. The experience was a more extreme event than other similar instances I’ve had (e.g., car shifting from a 30mph to 15 because of a school zone but not school hours so sign not relevant) because of the speed, proximity to other cars, and the absence of a change in speed indicator. I believe this glitch is a major concern for safety and appreciate your time in reviewing my concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Infotainment Systems glitches, screen scratchy , lines displayed. This has happened multiple times when vehicle is started and has happened when vehicle is driving.

Main information screen displays extreme fuzzy/pixelation to the degree it cannot be read. This controls ability to set/adjust hvac system as well as maintenance items like checking oil levels. As well as all other functions affecting interior and exterior lighting adjustments. Components were inspected by VW dealer on 1/23/25 showing verifications of issues. VW dealer states no fix currently exists and they will do nothing until VW authorizes a fix. I believe this to be a safety issue as oil levels cannot be checked and low level could damage the vehicle during operation. Additionally I believe safety issue impacted by inability to adjust heat and cooling levels during operation of the vehicle can cause inability to operate the vehicle during excessively hot or cold weather. No warnings prior to problems occurred.

About 6 months after purchasing a new 2024 VW Atlas Cross Sport, I started smelling gasoline inside the vehicle. It was a very strong smell, like someone had poured it on the carpet. After a few days, I noticed the smell when walking up to the car, not just inside. At this time, an error message appeared on the dash saying the start-stop system was malfunctioning, as well as the ABS system. That day, I took a look underneath and spotted a leak; gasoline was dripping from the bottom of the car. So, I scheduled service at the dealership where I purchased the vehicle. After a week, I received a call saying a rodent had entered the engine bay and chewed through the engine harness and a fuel line, and that these damages were not covered under the warranty. I asked for pictures of the "chewing"; however, the images they provided were not conclusive, in my opinion. My insurance paid, and the repair was started, but when they went to fix it, they said they found extensive damage to the primary harness, secondary harness, and a bunch of other things. Insurance again approved; however, the dealership has said that these parts need 30-90 days to come in. I believe there to be a defect in manufacturing that allows rodents into the vehicle since I have parked vehicles, including VW and just about every other brand, in the same location for 30 years and have never had this issue. Also, when I pressed the service department at the dealership, they said they had other cars here for the same issue and that it was "not uncommon."

The display unit continuously reboots or shuts down. When it does this, warnings go off stating safety features are all disabled and not available. This is very dangerous and they dealership says there is no fix. The monitor/display reboots every continuously through the drive and no matter how many hard resets we do it continues. Throughout the reboot cycles no safety features are available per the car display. You can't use backup camera, no cruise control, no braking/collision avoidance, ... none of the features work. This has been going on since October 2024 and the dealership says they have known about this for over a year and still no fix.

Infotainment screen inconsistently displays static and will not display backup camera. Problem is intermittent.