2024 VOLKSWAGEN ATLAS CROSS SPORT Complaints

Multiple occasions the start/stop malfunction has turned on. The brakes grind and screech horribly and I’ll get breaking malfunction warning. It has been checked by vw and they state that the brakes are fine and they’ve had several come in with same issue but there’s no recall that has been issued. They stated it is the material that was used to manufacture brake parts that cause this problem. It worries me one day they will give out. Also the error drive system has come on and it feels I lose power. I stop car and sometimes that helps as I restart. They tell me the antifreeze needs to be topped off. I’ve already had to refill in less than 3 months which I find crazy with antifreeze. No other car I’ve owned have I had to refill this so much. So several issues have occurred with this vehicle.

Have had the car for about 3 months. In that time frame the main display for the radio and vehicle monitoring will go out and become unreadable. This will cause the various sensors to go inop, these include but not always the front collision/brake sensor, the lane departure system, adaptive cruise control, etc. I have had the car in three times and the dealership will reset the system, say they do a firmware update and it still has the same issues. According to the dealership VW is aware of this issue and it is affecting multiple vehicles manufactured in 2024. Have not had an incident, but have a concern that a failure could happen and the vehicle not perform as designed causing an accident. Iam not able to disable the various sensors that this head unit controls or links together with others. Not comfortable that the car is functioning to designed specs.

I noticed I had a crack in my windshield starting from the outer edge right at eye level. I got out to check what happened and noticed there was a Little Rock wedged between the windshield and the part of the car where the windshield is inlayed. There is not a weather strip or gasket covering the gap between the windshield and the car. It is exposed just enough for debris to be caught. Sure enough the pressure from that tiny rock caused my windshield to crack. I just bought my car August 2024 brand new. Had there been a protective coverings weather strip or gasket I would not be replacing a windshield. I started reading other complaints on vw forums and sure enough the new atlas’s do not have that covering. And there are numerous complaints of the same. It is continuing to crack due to the weather. Eventually it will be cracked the complete length of the windshield.

The info center becomes unreadable therefore, if you use the back up camera, you cannot see clearly the objects behind your car. Volkswagen does not have a fix on this. They just recommend for now doing a hard reset on the info center. This is a concern of mine because it is a safety hazard when I try to use reverse I have to rely on mirrors and otherwise I have blind spots that I cannot see whereas when using the backup camera, I have full visibility of what’s behind my vehicle. Secondly, the brakes make an unusual noise. Volkswagen claims it’s dust however I have audio recording of the squealing noise and as fact, the brakes sometimes engage in a rough way to where it almost seems like they are trying to grip the disc. This is extremely concerning as Ithe brakes make an unusual noise. Volkswagen claims it’s dust however I have audio recording of the squealing noise and as fact, the brakes sometimes engage in a rough way to where it almost seems like they are trying to grip the disc. This is extremely concerning as I have lost confidence in driving my vehicle.

Multiple error codes populated on my vehicle while driving to work. This occurred less than 3 months & less than 1500 miles since ownership. The car went into a reduced power/speed mode and advised for me to get service asap. I barely made it off the highway to my destination. Dealer said it was the fuel pump. If it was a faulty fuel pump - should I have been a part of the stop sale/recall? Engine/Transmission/PowerTrain- Error: Drive System. Please service vehicle. (Engine) Error: Start/Stop (Engine)

CS screen is intermittently glitching and freezing resulting screen failure. This occurs at unexpected times before starting, while sitting, while driving, while sitting still, and while parking, This failure causes me to be unable to control air, radio, maps, backup camera, and music. The safety issues have occurred when backing, I nearly backed over a person because my backup camera was blacked out and they were in my blind spot, Two dealerships have seen film of the failures but not observed it in their shop. They are never able to get me in when the system is failing. The vehicle has been in shop at least 6 times for the failure. I have dealer service tickets and a a carfax report to document the attempted repairs. I also have photos and videos of failure. The dealership I bought it from, Fowler Volkswagon, and Oklahoma City Volkswagon have both tried to fix the problem. The dealership advised me that it could not be repaired. I submitted my problem to Volkswagon , Case # [XXX], they had me take to dealer again and it could not be fixed. Volkswagon said in their denial letter to help me, "but we are not able to assist in all cases". Yes Recall #91US. The screen was replaced but problem did not stop. I am still forced to a vehicle that is unsafe and a violation of Federal Motor Vehicle Safety Standard No. 111. That nearly resulted in back over of a pedestrian on [XXX]. The first failure was in 2/2024. I bought the car on [XXX] from Fowler Volkswagon Norman, Oklahoma. The car had 19 miles on it. I have taken into the shop 6 times. I am [XXX], a student, and work as waitress to support myself. I bought a new car and make payments on it and it is defective and unsafe. I want my new car to function as it was designed and Volkswagon cannot fix it. They told me to go to the BBB or arbitration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front window glass is of defective quality. My car has 3600 miles on it and my window has cracked for the second time. Both times a small pebble hit and the glass immediately spread 8” from passenger towards the middle. Overnight the crack spreads almost a foot. I’ve had 7 cars in my 20+ years of driving and have never experienced a window this fragile.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.

When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .

To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.