2024 VOLKSWAGEN ATLAS CROSS SPORT Complaints

Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.

65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.

Spontaneous vehicle fire which resulted in the total loss. Driver and passenger were in the car, managed to escape the vehicle,no injuries. The problem has not been reproduced or confirmed by the dealer or by authorized service center. Not sure if the vehicle or component have been inspected by the manufacturer or insurance representative. Police and firefighters were present on the site of incident. There were no warning lights on the dashboard prior to the incident

Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.

My backup camera has flickered from a black screen to visible and the backup guidelines will also occasionally flicker. My vehicle is not listed under the 2024 VW Atlas Cross Sport affected by this backup camera issue.

forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the windshield cracked. The contact was unaware if there was an impact to cause the failure. The dealer was made aware of the issue and referred the contact to Safelite Auto Glass. The vehicle was diagnosed by Safelite Auto Glass and the contact was informed that the windshield could not be repaired, but instead needed to be replaced. The contact stated the replacement windshield would come from the manufacturer and the dealer had no windshield available to replace the cracked windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the parts to replace the windshield. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30.

The VW Infotainment System is the main vehicle communication system. It includes the Navigation system, Vehicle Settings, Radio, and allows "hands-free" driving with cell phone connectivity via Bluetooth. Once the Radio module within the Infotainment system is turned ON.....it cannot be turned OFF. It does have Mute and Pause, however, any thing else that uses the audio immediately kicks the radio ON at various levels. For example, in heavy traffic where CONCENTRATION and DISTRACTION-FREE attention is needed, a text message to your phone or a Voice command from navigation will kick ON the Radio....non stop. When this happens, you must change out the Nav screen over to the Radio screen and pause or mute the radio to hear the voice commands and re-do the last instruction....while driving. I have had the VW Service Center at the dealership look at it several times...they cannot fix it. No one is able to turn the radio off. Only the ENTIRE Infotainment system (no hands-free The VW Customer Care says "you can turn the entire Infotainment system off" altogether and have NO functions/features available.

The engine failed flashing a warning sign of rpm max 4000 from day 1 of me having the car. It is available for inspection. During the multiple times this has happened the car will come to a hault while driving on busy expressways of at least 70 mph. The dealer has not found a solution to the problem after at least 4 attempts.