2013 VOLKSWAGEN BEETLE Complaints

I have been trying to get the airbag recalled fixed for over a year now, and the dealer im bought the car from told me to try another dealer, and neither one seems to want to fix my car. It’s been over a year I’ve been on a waiting list and I haven’t heard anything. The dealers act like they don’t even want to fix it.

Takata recall. The contact owns a 2013 Volkswagen Beetle Convertible. The contact received a notification for NHTSA Campaign Number: 20V785000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Engine stalled and made jerking movements when coming to a stop and continued. Per mechanic, engine had metal contaminants and cannot be repaired. Needs new engine. Check engine light did not come on until after malfunction. Could have occurred on roadway which would have been hazard to driver and others. Second opinion from another mechanic obtained and confirmed. Not inspected by manufacturer. Oil was changed at VW dealership week before malfunction. No dealership available where malfunction occurred.

Continental passenger rear tire (215/60 R 16) blew out while I was driving on the freeway. There was a swerve then a pound rumbling noise. It was very dangerous. I was put at severe risk because it blew out on the freeway. There were no warning lamp last prior to this incident.

Takata recall. The contact owns a 2013 Volkswagen Beetle Convertible. The contact had initially received a recall notice for NHTSA Campaign Number: 20V785000 (Air Bags). The dealer was contacted, and the contact was informed that the parts remained unavailable despite having received a letter stating otherwise. The contact called back the same dealer three weeks later and was informed that they only received a limited supply of parts and could not service her vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Takata recall. The contact owns a 2013 Volkswagen Beetle Convertible. The contact received notification of NHTSA campaign number: 20V785000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I have been contacted by VW of America several times since the beginning of the year regarding the aircall recall on my vehicle. In March of 2021 I received the initial notice that I needed to "contact my dealer without delay" to schedule the recall repair. I was able to set up an appointment in late April, but upon arrival at the dealership, was told that they had no parts available and didn't know when they would get them, but they would contact me. I have checked back several times in the last 3 months and they still do not have parts. Last week I contacted another area dealership and they informed me that the parts are on national backorder and no one knows when they will be coming in. Early this week I spoke to a regional case manager with VW who reiterated that the parts are on national backorder and no one knows when they are coming in, but the dealer will call me to schedule service once the parts are available. My concern is that in their communications VW is saying that this is an "urgent safety recall" and I should "schedule a free service appointment right away", yet seems to be doing nothing to address the matter with any urgency. My car is 8 years old with 150K miles and spent its first 5 years in the heat and humidity of Florida, so I'm sure you understand my concerns when the recall notice says that "the driver's side airbag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high-temperature cycling." My hands are tied - I have done my due diligence to get this recall fixed, to no avail, and I don't know how to move forward to resolve the issue. Is my vehicle even safe to drive? I can't sell it with a major recall, can I? Any guidance that you can provide would be appreciated.

Takata recall. The contact owns a 2013 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact was added to a waiting list for parts. The contact had not experienced a failure. Parts distribution disconnect.

Takata recall. The contact owns a 2013 Volkswagen Beetle. The contact received a notification for NHTSA Campaign Number: 20V785000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall and the contact was alerted that the parts that the dealer had received for the air bag were faulty, and that the recall repair could not be performed. The dealer further notified the contact that due to the latest updated information; the parts may never become available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Contacted Heritage VW 9215 Harford Rd Suite 2, Parkville, MD 21234, for a safety Recall 69BC of Driver Frontal Airbag and set up an online appointment for the recall for 6/5/2021. I received several confirmation emails and when I arrived at their service center at the appointment date, they informed me that the part for the recall was not in stock and that they would have to order it, which would result on another 2-3 weeks delay. 3 weeks later I still haven't received a notice. This constitutes an issue for me, since I am obliged to drive a car that is not safe due to the lack of organization and luck of professionalism from their side, since they were unable to verify that the required part is in stock before allowing for an online appointment.