2015 VOLKSWAGEN GOLF Complaints

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN GOLF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V647000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE). THE CONTACT MADE SEVERAL ATTEMPTS TO REACH THE MANUFACTURER AND WAS REFERRED TO AN AUTHORIZED DEALER, BUT WAS UNABLE TO REACH A LIVE AGENT FOR WEEKS. THE DEALER WAS UNAWARE AS TO WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHEN VW UPDATED THE SOFTWARE TO CORRECT THE DEFECTIVE CAMSHAFT, THEY DISABLED THE CRUISE CONTROL FEATURES AND ARE UNABLE AND UNWILLING TO CORRECT, THE VEHICLE IS RUNNING WHEN THIS DISABLED FEATURE IMPACTS THE CAR UNDER ALL DRIVING CONDITIONS.

AT LESS THAN 20,000 MILES THE GLOW PLUG LIGHT STARTED COMING ON WHILE DRIVING AT HIGHWAY SPEEDS AND THEN THE VEHICLE LOSES POWER, DROPPING DOWN TO ABOUT 30MPH. SHUTTING ENGINE OFF CORRECTS BUT WILL REOCCUR NEXT TIME VEHICLE IS STARTED AFTER BEING PARKED FOR THE DAY. THEN THE CHECK ENGINE LIGHT AND SERVICE NOW LIGHTS ALSO COME ON. TOOK TO VW DEALER, AFTER 4 HOURS TOLD IT WAS A FUEL PROBLEM WITH METAL IN THE FUEL. A SAMPLE MUST BE SENT TO VWS LAB AND IT WILL TAKE WEEKS FOR AN ANSWER. THEY ARE PRESUMPTIVELY BLAMING BAD FUEL AND WILL NOT COVER UNDER WARRANTY. I BELIEVE THE FUEL PUMP IS THE SOURCE OF THE METAL IN THE FUEL AS THERE HAS BEEN A BEARING SQUEAL NOISE FOR ABOUT 2 WEEKS BEFORE THIS HAPPENED. I DON'T HAVE ANY DOCUMENTS TO ATTACH AS THEY STILL HAVE THE VEHICLE AT THE DEALERSHIP.

WHEN I PUT MY HAND INSIDE THE COMPARTMENT BELOW THE AIR CONDITIONER KNOBS AND IN FRONT OF THE SHIFT-STICK I CUT MYSELF ( TWO FINGERS ) WITH THE EDGE OF THE METAL PART NEAR IT. THAT METAL PART IS EXPOSED AND IS SHARP AND CUTS LIKE A THIN PAPER OR A KNIFE. THE VEHICLE WAS PARKED.

CHARGING PORT FAILURE LOCKED CHARGER HANDLE IN PLACE. COULD NOT MOVE VEHICLE UNTIL EVSE WAS REMOVED FROM BUILDING. THEN CAR WAS TOWED TO SERVICE CENTER WHERE CAR'S CHARGING PORT WAS REPLACED. CAR WAS STATIONARY, CHARGING ON A LEVEL 2 EVSE. MANUAL OVERRIDE PROCEDURE DESCRIBED IN OWNER'S MANUAL FAILED TO UNLOCK CHARGING PORT.## VIN PASSED ## VW E-GOLF SEL 2015 ##

PARKED CAR IN DRIVEWAY, IN THE MORNING PANORAMIC SUNROOF WAS COMPLETELY SHATTERED. NOT AN ATTEMPTED BREAK IN, IT APPEARS SPONTANEOUS, LIKE PRESSURE BUILT UP IN THE GLASS MADE IT EXPLODE OR BURST.

1ST INCIDENT IN JANUARY 2016I WAS DRIVING ON HIGHWAY AND CONSTRUCTION BARRELL ROLLED ACROSS HIGHWAY. MY FORWARD COLLISION WARNING SYSTEM DID NOT ACTIVATE; I HAD TO HIT THE BARRELL; LOTS OF DAMAGE TO MY CAR; THE BOSCH RADAR WARNING SYSTEM IS HELD IN PLACE WITH PLASTIC AND IT BROKE OFF DURING COLLISION. 2ND INCIDENT,APRIL 2016 HIT A RUBBER CONE THAT HAD FALLEN OUT OF A TRUCK ON THE HIGHWAY. THE WARNING SYSTEM SENSOR BROKE OFF AGAIN. WHEN I PURCHASED THE CAR NEW, I PAID EXTRA FOR THE EXPENSIVE $1,000 +DRIVER ASSISTANCE PACKAGE WITH FORWARD COLLISION WARNING SYSTEM. IT HAS NOT ONLY FAILED ME TWICE, IT BREAKS EASILY BECAUSE A PIECE OF PLASTIC HOLDS IT IN PLACE. I HAVE LOOKED AROUND AND HAVE NOT SEEN ANY OTHER CARS WHERE THIS IMPORTANT SENSOR IS POSITIONED SO OPENLY AND IS SO VULNERABLE TO BEING HIT BY SMALL OBJECTS AND BREAKING AND NOT MAKING THE CAR RESPOND. THIS POORLY DESIGNED SAFETY DEVICE IS VERY FRAGILE. EVEN THE VOLKSWAGON DEALERSHIP AGREED THAT IT IS A POOR DESIGN AND THE COLLISION WARNING SYSTEM WILL ONLY WORK IF THERE IS TO BE A COLLISION WITH ANOTHER CAR. THIS IMPORTANT SAFETY DEVICE BREAKS OFF TOO EASILY. DID NOT HAVE POLICE REPORT FOR FIRST INCIDENT, BUT HAD INSURANCE CLAIM..POLICE REPORT NUMBER FOR THE SECOND INCIDENT IS 16-011613 (DURHAM, N.C.). THE PART I AM MOST CONCERNED ABOUT IS: BOSCH, RADAR SENSOR, 5Q0907561F.

LETTER FROM SENATOR BROWN ON BEHALF OF CONSTITUENT REGARDING HIS DISSATISFACTION WITH THE VOLKSWAGEN GROUP OF AMERICA FOLLOWING THE PURCHASE OF HIS JETTA TDI (ATTN: JOHN PATTERSON). *SMD THE CONSUMER STATED VOLKSWAGEN DELIBERATELY ADDED SOFTWARE TO DECEIVE ITS OWNERS. *JB

2015 GOLF STARTED EXPERIENCING PROBLEMS WITH THE ENGINE/TRANSMISSION AFTER FEB 5, 2016 ON THREE DIFFERENT OCCASIONS. UPON STARTING CAR THE IDLE IS EXTREMELY ROUGH AND THEN A WARNING MESSAGE APPEARS THAT STARTS OUT WITH "TRANSMISSION..." GOES OFF QUICKLY BUT A HIGHLIGHTED EXCLAMATION POINT REMAINS. THE MESSAGE GOES OFF TOO QUICKLY TO CAPTURE A PICTURE OF IT. THE EXCLAMATION POINT AND ROUGH IDLE REMAINS UNTIL THE CAR IS TURNED OFF. WHEN THE CAR IS TURNED ON AGAIN IT IS FINE. THE CAR IS CURRENTLY AT A DEALER TO BE REPAIRED AS THEY STATE: WE HAVE TO REPLACE THE SHIFTER ASSEMBLY. I HAVE BEEN TOLD I CANNOT DRIVE IT, THAT THE CAR HAS TO STAY IN THE SHOP AND WAIT FOR A PART TO ARRIVE SOMETIME NEXT WEEK. THIS PROBLEM IS SEPARATE FROM THE OTHER PROBLEMS I HAVE EXPERIENCED: 1). THE RIGHT FRONT SEAT HEATER COME ON AND HEATS UP TO EXTREMELY UNCOMFORTABLE DEGREES-- DEALER SAYS THEY CANNOT FIND A PROBLEM. 2). THE NAVIGATION SYSTEM GOES BLANK-- DOESN'T WORK-- DEALER CAN'T FIND THE PROBLEM 3). A WARNING AND BEEPING THAT THE FRONT RIGHT SEAT BELT NEEDS TO BE FASTENED-- AND NO ONE IS IN THE SEAT, JUST A CELL PHONE. THIS GOLF ONLY HAS 10,600 MILES ON IT.... DID I PURCHASE A LEMON? THE DATE BELOW IS THE LAST TIME THE PROBLEM OCCURRED. IT MAY OR MAY NOT HAVE ANYTHING TO DO WITH IT BUT THE CAR DID NOT HAVE THIS PROBLEM UNTIL AFTER THE TRANSMISSION SOFTWARE UPDATE WAS DONE IN FEBRUARY.

IN 3 SEPARATE INSTANCES, WHILE DRIVING AT HIGHWAY SPEEDS (65-72 MPH), THE CRUISE CONTROL HAS DISENGAGED, CAUSING SUDDEN AND RAPID DECELERATION OF THE VEHICLE. IN ALL INSTANCES, THE PAVEMENT WAS DRY, I WAS NOT TAILGATING, AND FEET WERE NOT NEAR THE BRAKE (I.E. I DID NOT ACCIDENTALLY HIT THE BRAKE). THIS IS A DANGEROUS SCENARIO. WILL BE TAKING THE CAR INTO DEALER IN A FEW WEEKS, BUT UNSURE THEY WILL BE ABLE TO REPRODUCE OR DIAGNOSE THE PROBLEM. SEVERAL OTHER OWNERS OF GOLFS HAVE REPORTED THIS SAME ISSUE ON THE TDI FORUM.