2002 VOLKSWAGEN GOLF Complaints

THERE WAS A BRAKE SWITCH SHORT THAT CAUSED THE CAR TO BE STUCK IN PARK. SO IT HAD TO BE DRAGGED OUT AND WAS SENT TO VOLKSWAGEN SERVICE. *TR

THE DRIVER'S SIDE WINDOW REGULATOR RECENTLY FAILED ON MY 2002 VW GOLF. THIS PART SECURES THE WINDOW TO THE POWER WINDOW MECHANISM, AND KEEPS THE WINDOW UP. THE FAILURE OCCURRED WHILE I WAS LEAVING A TOLL BOOTH. I PRESSED THE BUTTON TO RAISE THE WINDOW, HEARD A CRACK, AND THEN THE ENTIRE WINDOW VIOLENTLY CRASHED DOWN INTO THE INTERIOR OF THE DOOR, AND ATTEMPTS TO RAISE THE WINDOW FAILED. I WAS LUCKY THAT I WAS ONLY DRIVING ABOUT 20 MPH AT THE TIME, BUT UNFORTUNATELY I HAD TO DRIVE HOME FIVE HOURS WITH THE WINDOWS DOWN. IT WAS A VERY UNPLEASANT EXPERIENCE. WHEN I RETURNED HOME, UPON BRINGING THE CAR IN TO THE DEALERSHIP, I LEARNED THAT IT WAS THE WINDOW REGULATOR THAT HAD FAILED. I ALSO LEARNED THAT THIS PART HAS FAILED NUMEROUS TIMES ON GOLFS OF THIS MODEL YEAR (AND OTHER YEARS), AND THAT AN EXTENDED WARRANTY OF 7 YEARS WAS PLACED ON THE PART. I STRONGLY BELIEVE THAT A RECALL SHOULD HAVE BEEN PLACED ON THIS PART INSTEAD OF SIMPLY A WARRANTY EXTENSION. I HAVE HEARD NUMEROUS ANECDOTES OF PEOPLE HAVING THIS SAME PROBLEM. THE WINDOW CRASHES VIOLENTLY, AND HAD I BEEN DRIVING FAST OR IN TRAFFIC, THIS COULD HAVE CAUSED AN ACCIDENT VERY EASILY. WHAT'S MORE, ONE CANNOT PROTECT THE CAR FROM THEFT OR WATER DAMAGE WHEN THE WINDOW WON'T CLOSE. ACCORDING TO VW, A STURDIER REPLACEMENT PART WAS DESIGNED AROUND 2002, AND MY CAR IS NOW BEING FIXED WITH THIS PART. *TR

HIGHWAY ON RAMP ENGINE REVVED UNCONTROLLABLY UNTIL FAILURE NEW ENGINE NEEDED. *TR

AIR BAG LIGHT IS ON IN VEHICLE BECAUSE OF A POOR ELECTRICAL CONNECTION IN THE DRIVER'S SIDE SEAT BELT CLASP, WHICH WAS ALREADY REPLACED ONCE WHILE VEHICLE WAS STILL UNDER FACTORY WARRANTY, ABOUT 2YRS AND 30K MILES AGO. THE LOCKING MECHANISM OF THE SEAT BELT CLASP ITSELF STILL WORKS, HOWEVER, WHILE THE AIR BAG LIGHT IS ON BECAUSE OF THE FAILED ELECTRICAL CONNECTION IN THE CLASP, AIR BAGS WILL NOT DEPLOY, WHICH RISKS MY AND MY PASSENGERS' LIFE AND SAFETY. TO REPLACE THE PART, I INCURRED A $75 DIAGNOSTIC FEE FROM A LOCAL MECHANIC AND PURCHASED A NEW PART FOR $161, WHICH I WILL INSTALL MYSELF TO SAVE ANOTHER $75 INSTALLATION FEE. TOTAL ECONOMIC LOSS TO ME WAS $236, BUT COULD HAVE BEEN $311 IF I DIDN'T HAVE THE TOOLS AND TIME TO DO IT MYSELF. THE OLD SEAT BELT CLASP WILL BE AVAILABLE FOR INSPECTION. *TR

MY 2002 VW GOLF HAS A DEFECT IN THE IMMOBILIZER THAT DEALERS CAN NOT DIAGNOSE OR REPAIR. ONCE THE KEY IS TURNED OFF, THE CAR SOMETIMES WILL NOT RESTART. IT HAS BEEN TOWED TO THE DEALER ON MULTIPLE OCCASIONS - BUT AFTER A VARIABLE TIME INTERVAL THE CAR STARTS AGAIN. SINCE IT STARTS - THREE DEALERS HAVE BEEN UNABLE TO DIAGNOSE WHY IT FAILS TO RECOGNIZE THE KEY. I AM FURIOUS THAT THE IMMOBILIZER CIRCUIT CAN NOT BE REPAIRED OR INACTIVATED. I LIVE IN THE COUNTRY AND AM AFRAID TO TURN THE CAR OFF IN A REMOTE LOCATION FOR FEAR IT WILL NOT RESTART - AND LEAVE ME STRANDED 20 MILES FROM NOWHERE. IT COULD STRAND MY WIFE AND INVALID DAUGHTER. THE CAR COULD NOT BE MOVED IN AN EMERGENCY, LIKE CLEARING THE WAY FOR EMERGENCY VEHICLES, OR GETTING OFF THE SIDE OF THE ROAD IF I PULL OVER AND STOP. VOLKSWAGEN IS UNRESPONSIVE TO THE PROBLEM - I HAVE SPOKEN TO USA HEADQUARTERS WHO HAS NOT RESPONDED. THE CAR IS NOT SAFE TO TAKE ON THE ROAD BECAUSE IT CAN UNPREDICTABLY FAIL TO DRIVE. THIS HAS HAPPENED 8 TIMES IN THE PAST 12 MONTHS, AND HAS BEEN TO SERVICE DEPARTMENT 3 TIMES WITH NO CURE. *TR

I HAVE A 2002 GOLF TDI WITH MANUAL WINDOWS. THE WINDOW REGULATOR CLIPS BROKE AND THE WINDOW DROPPED INTO THE DOOR. THIS IS A KNOWN ISSUE WITH VW'S THAT A SERVICE BULLETIN, (0603), IS OUT ON, BUT ONLY FOR POWER WINDOWS. THE PART THAT OS DEFECTIVE IS COMMON TO BOTH TYPES BUT SINCE MY WINDOWS ARE MANUAL I HAVE TO PAY $191.00 FOR THE PART. IF VW IS REPLACING ONE TYPE FREE OF CHARGE THEY SHOULD BE REPLACING BOTH. THE PART IS DEFECTIVE - MANUAL OR POWER WINDOWS... *TR

2002 VOLKSWAGEN GOLF HAS HAD NUMEROUS PROBLEMS. THE MOST RECENT PROBLEM IS THAT THE COIL SPRING BROKE WHILE THE CONSUMER WAS DRIVING CAUSING DAMAGE TO THE STRUT. NOW THE CONSUMER HAS TO PAY TO GET THE VEHICLE FIXED. *KB THE CONSUMER STATED THE PROBLEMS STARTED AFTER THE WARRANTY ENDED. THE BATTERY DIED. 5 DAYS LATER, THE MIL APPEARED AND THE VEHICLE WAS MISFIRING. IN MARCH OF 2007 THE ENGINE LIGHT ILLUMINATED DUE TO A FAULTY COIL. IN APRIL OF 2007 THE BATTERY LIGHT ILLUMINATED DUE TO A FAILED ALTERNATOR. *JB THE RIGHT HEADLIGHT WAS INOPERATIVE, THE CATALYTIC CONVERTER WAS REPLACED. UPDATED 12/12/07

2002 VW GOLF WITH CRUISE CONTROL PROBLEM CUSTOMER STATES THAT THE CAR ACCELERATED INTO FIFTH GEAR WHEN SHE TOOK HER FOOT OFF THE BRAKE**CC THE CONSUMER DETERMINED THAT STEPPING ON THE BRAKE DID NOT DISENGAGE THE CRUISE CONTROL. THE CONSUMER STATED THE FOLLOWING DAY, WHEN HE BACKED HIS VEHICLE UP TO THE GARAGE DOOR, HE NOTICED THE BRAKE LIGHT/ STOP LIGHT DID NOT ILLUMINATED WHEN HE STEPPED ON THE BRAKE. THE CONSUMER BELIEVED THE FAILURE WAS THE ROOT CAUSE FOR THE CRUISE CONTROL'S FAILURE TO DISENGAGE. THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND UPON INSPECTION IT WAS DETERMINED THAT THE REPLACEMENT BRAKE LIGHT SWITCH THAT HAD BEEN INSTALLED PREVIOUSLY UNDER RECALL WAS DEFECTIVE. *JB

VEHICLE SLOWED DRAMATICALLY AT HIGHWAY SPEED DOWN TO 35 MPH, I HAD TO USE THE EMERGENCY BLINKERS TO GET TO THE SLOW LANE, A VERY DANGEROUS SITUATION ON A CONGESTED HIGHWAY. CLUTCH AND FLYWHEEL REPLACED, AND THE SAME FAILURE HAPPENED AGAIN WITH OEM PARTS ONLY 3 WEEKS LATER. *AK

TL* - THE CONTACT STATED THAT THERE WAS DAMAGE TO THE CEILING ON THE FRONT DRIVERS SIDE AND THE REAR LEFT PASSENGER SIDE. ALSO, THE DRIVER'S SIDE SEAT BELT DID WORK ANYMORE. *AK