2015 VOLKSWAGEN GOLF Complaints

While operating my 2015 Volkswagen Golf SportWagen, the ignition key becomes stuck in the steering column and does not release as designed. This appears related to known steering column defects and recalls (NHTSA Campaign 18V464000 / 19V615000). My dealer states my VIN is not covered, but this is a known issue for my model year. This creates a safety hazard as it may prevent the vehicle from being shut off or parked securely.

Clock spring failure at 10 years 1400000 miles causing airbag light to come on. Airbag in steering wheel presumably doesn't work properly. The car has been looked at by a dealership who quickly confirmed clock spring failure, but falls outside of VW warranty replacement for this vehicle. There was no warning prior to failure of the clock spring.

The chrome plastic trim coating on the START/STOP button and also the steering wheel have peeled and are razor sharp. I cut myself badly on both pieces on my right fore fingertip and middle ring finger. I try to avoid placing my hand accross the horn of the steering wheel since this happened, but the trim there is very dangerously sharp. There is a recall on the same trim on 2017 cars (Service Action 34L9), but the VW dealer told me there was not on my vehicle.

Engine fire due to exhaust equipment malfunction, if it was not attended to or noticed quickly it could lead to loss of control of vehicle, causing injury or death to occupants or other motorists. This occurred after having a recall completed.

I brought my 2015 Volkswagen (with only 50,000 miles) to Island Volkswagen in NY for a fuel system recall repair. Before this, the car had no fuel smell, no leaks, and was driving normally. Immediately after the recall work, I began smelling fuel. The dealership told me the fuel line is leaking and needs to be replaced. I never had this issue before, and it’s clearly related to the repair they performed. I’m now being told I must pay $550 out of pocket for something I believe was caused by their handling of the fuel system during the recall. This is a serious safety concern. If I drive this car and something goes wrong, it could result in a fire. I believe this issue deserves review, especially if other drivers experience similar problems after this recall.

In the last year, my car has experienced multiple instances of the Diesel Particulate Filter (DPF) warning light, check engine light, and a flashing glow plug light on the dashboard. Despite multiple visits and repairs at Sheehy Volkswagen of Springfield, these issues persist, particularly in sub-freezing temperatures. Upon independent inspection of the engine compartment, I found multiple exposed wires, broken wires, and poorly repaired broken wires. The most significant concerns are as follows: Repeated DPF Issues: Over the last three years, the DPF warning and related issues have recurred each winter. Initial attempts to rectify the issue included a DPF regeneration procedure, which temporarily cleared the fault codes but did not address the underlying problem. The DPF was finally replaced in mid-2024, yet the same problems manifested with a brand new component just months later. Extended Repair Time: Sheehy Volkswagen of Springfield had my vehicle for a total of six months (Dec-23 to May-24), during which they were unable to diagnose or fix the problem despite escalating the case to Volkswagen HQ (Business Case Numbers: BT1167682 and BT1177805). This delay is unacceptable. Poor Customer Service: Throughout this period, customer service was unsatisfactory. I was frequently passed between customer service representatives, none of whom were sufficiently informed about the ongoing repairs. Incorrect Diagnosis and Repairs: After replacing the DPF, ECM, temperature sensor, and wiring harnesses, the issue persisted. It was eventually suggested that a wiring problem might be to blame, yet no comprehensive solution was provided. Incompetence and Safety Concerns: Upon retrieving my vehicle, I noticed white smoke emanating from the engine compartment, which I discovered was due to the coolant reservoir being overfilled. Additionally, an independent inspection revealed exposed and poorly repaired wires, posing a serious safety hazard.

Supplementary auxiliary electric heater ground connector melted and could have caused a fire. Original part #5Q0963235B. A recall (17V-62) for this part was active for various Audi and VW models but for whatever reason my car was not included. Car was brought to Valenti VW on 3/1/24 for inspection after burning smell was emitting from vents. Dealer was unable to locate the source of the problem. Discovered the defective heater myself during fall season when heat was necessary. Please see attached photos. I feel I am entitled to reimbursement for the costs associated with getting this dangerous situation repaired.

The contact's partner owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while driving at approximately 30 MPH, he observed that the air bag warning light was illuminated. The contact also heard an abnormal soft clicking sound in the cabin while turning the steering wheel to the left or to the right. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V483000 (Air Bags); however, the VIN was not included. The failure mileage was unknown.

The contact owns a 2015 Volkswagen Golf. The contact stated while driving at an undisclosed speed, the fuel gauge level dropped quickly, and there was an abnormal fuel odor before the vehicle shutoff in the middle of the roadway. The contact stated that the check engine warning light was illuminated. The contact exited the vehicle and push the vehicle to the side of the road. The contact stated that while checking underneath the vehicle, the contact became aware of a fuel leak. The vehicle was towed to an independent mechanic to be diagnosed. The independent mechanic confirmed the fuel leak and referred the contact to the dealer for assistance with the repair. The vehicle was not yet repaired. The contact referenced NHTSA Campaign Number: 24V110000 (FUEL SYSTEM, GASOLINE) as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 111,000.

When I turn on the ignition it says on the screen Starting system fault please service the vehicle.