2016 VOLKSWAGEN GOLF SPORTWAGEN Complaints

I STARTED MY CAR AND THE AIRBAG WARNING LIGHT CAME ON. I THEN NOTICED THAT ALL CONTROLS ON MY STEERING WHEEL NO LONGER WORKED. THIS INCLUDES SPEED CONTROL, HORN, HANDS-FREE PHONE CONTROLS, HANDS-FREE RADIO CONTROLS AN VEHICLE INFORMATION OPTIONS. I ASSUME THAT THE AIR BAG IS ALSO NOT FUNCTIONING. WHEN I RETURNED HOME, I GOOGLED THE PROBLEM AND FOUND THAT THE AIRBAG CLOCK SPRING WAS THE PROBABLE CAUSE AS IT HAD BEEN RECALLED IN PREVIOUS YEARS BUT DID NOT INCLUDE THE 2016 MODEL. I TOOK THE CAR IN ON 02/12/19. THEY DIAGNOSED ERROR CODE B10001 - INTERNAL FAILURE IN CLOCK SPRING. MY CAR HAS 39,492 MILES WHICH MAKES IT OUT OF WARRANTY. I DECLINED REPAIR ($551.29) AS I FEEL IT SHOULD BE FIXED FOR FREE. I HAVE 2 ATTACHMENTS.

ON JAN. 5TH 2019 THE DASHBOARD WARNING SYSTEM SHOWED A "ERROR - TRANSMISSION". WE HAD IT TOWED TO THE DEALERSHIP - THEY SAID IT WAS THE SHIFTER UNIT, AND THAT IT WAS NOT COVERED UNDER THE "POWERTRAIN" WARRANTY. WE WERE TOLD IT WAS STILL SAFE TO DRIVE WHILE THEY ORDERED PARTS. WHILE DRIVING IT HOME FROM THE DEALER, IT WOULD HESITATE WHEN STARTING OFF FROM A STOP - WITH ONCOMMING TRAFFIC, THIS CAN BE A UNSAFE OPTION. LOOKING ON SEVERAL VW SUPPORT FORUMS, I SEE THIS SAME PROBLEM COME UP OFTEN - MOST ARE COVERED UNDER WARRANTY BECAUSE THEY HAPPEN EARLIER THAN OURS DID (36,714 MILES). TO ME IT SEEMS VW HAS A PROBLEM WITH THESE SHIFTER UNITS, BUT WILL NOT DO ANYTHING ABOUT IT UNLESS THEY ARE FORCED TO.

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GOLF SPORTWAGEN. WHILE DRIVING AT A SLOW SPEED, THE CLOCKSPRING CABLE FRACTURED AND RENDERED THE HORN, AIR BAGS, AND OTHER STEERING WHEEL FUNCTIONS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE FIRST FAILURE WAS COVERED BY THE MANUFACTURER. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,669.

PANORAMIC SUNROOF IS LEAKING WATER IN MULTIPLE PLACES. WHILE VEHICLE IS STATIONARY AND EXPOSED TO RAIN OR SNOW THE INSIDE OF PASSENGER CABIN GETS FILED WITH WATER, SPECIFICALY ON REAR RIGHT PASSENGER SIDE AND TRUNK AREA. THE SPARE TIRE COMPARTMENT GET FILLED UP WITH WATER EVERY TIME IT RAINS.

THE DRAIN ON RETRACTABLE ROOF BECAME BLOCKED. RAINWATER DRAINED INTO CAR SATURATING CARPETS. WATER FLOWED INTO CONTROL SYSTEM CAUSING AN EMERGENCY DASHBOARD ALERT TO STOP DRIVING IMMEDIATELY WHILE DRIVING ON HIGHWAY. THIS EVENT OCCURRED TWICE: FIRSTLY IN NEW YORK THEN TWO WEEKS LATER IN PA. VW SERVICE IN PA REPLACED CONNECTORS. VW SERVICE IN BROOKLYN NY AND WESTCHESTER PA EXPLAINED THAT THERE IS A DESIGN FAULT IN THE DRAINAGE SYSTEM IN THE RETRACTABLE ROOF.

WHILE DRIVING I COMPLETED A U-TURN AND MY AIRBAG LIGHT CAME ON. I TOOK IT TO THE DEALER AND THEY SAID IT WAS THE CLOCK SPRING MECHANISM THAT FAILED AND WAS NO LONGER UNDER WARRANTY. WARRANTY WAS 3 YEAR OR 43,000 MILES, MY VEHICLE HAD 48,846 MILES. THE COST WAS $545.95 TO REPLACE THE PART. I RESEARCHED THIS PART AND FOUND THAT THERE ARE PREVIOUS RECALLS DUE TO FAILURE.

CLOCK SPRING FAILURE IN UNDER 2 YEARS (LESS THAN 20,000 MILES ON THE CAR). WHEN CAR WAS TURNED ON ALERTS CAME UP THAT THE AIRBAG HAD MALFUNCTIONED, AND AUTOMATIC CRUISE CONTROL MALFUNCTION, NONE OF THE STEERING WHEEL CONTROLS WORKED, AND THE HORN WAS NON-FUNCTIONAL. A QUICK GOOGLE SEARCH LED ME TO BELIEVE IT WAS THE CLOCK SPRING, AND I ALSO NOTICED VW HAD A CLOCK SPRING RECALL ON CARS FROM 2011-2014, SEEMS LIKE THIS MIGHT BE A LARGER ISSUE. CAR WAS BROUGHT TO THE DEALER AND REPAIRED - CLOCK SPRING WAS DETERMINED TO BE THE PROBLEM.