2023 VOLKSWAGEN ID.4 Complaints

I was in an accident 12/14/2023. Doors will not unlock when need to open door to leave. When repair was completed. I told them about the problem when I got my car service, VW dealer said their a recall for that.

The contact owns a 2023 Volkswagen ID4. The contact stated that on several occasions the vehicle would not start and on one occasion the vehicle shut off while at a stop light. The vehicle was towed to the local dealer who performed a software update but the failures continued to occur. The manufacturer was notified of the failures. The failure mileage was 100.

After six months, VW still doesn't have a repair for recall 24V344. My speedometer, backup camera, climate control, and all other functions controlled via the display screens malfunction. Both the dealer and and VW customer service have confirmed that no repair is available and they also will not provide a refund or replacement. My only option is to continue driving the car with malfunctioning key systems.

The speedometer, infotainment system have stopped working and the driver seat warmer turned on randomly while driving. On 10/4/2024, I noticed the car’s main infotainment system was unresponsive and showing a wrong time and frozen. I was driving and could not stop and moments later the speedometer was starting to malfunction as well. I was driving on a local high way and the speedometer indicated I was going at 1 mph or similar. When I was stopped at the stop light it indicated I was going at 4 mph. To avoid collisions, I drove at the speed of traffic. Also the seat warmer turned on randomly. The same day, we called to schedule an appointment with VW near our house and brought the vehicle in the next day. They took a few days to work on it. Once the car was ready, I visited the dealership and the report said they could not reproduce the issues. I asked if then how they could fix the issues and they were unable to and just updated module.

My vehicle has been recalled due to a problem with the door handles. The dealership has been notified per the recall instructions, and they have told me the car is safe to drive and to wait for more information about the repair process.

Whole assist package malfunctions on daily basis making the cruise, lane assist, front collision warning, sign recognition not possible to use.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V344000 (Back Over Prevention, Equipment, Electrical System) and 24V651000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

While driving on a freeway the screens recently went fully blank on the car consistent with the open recall software issues. In addition I recently put my car in reverse and the rear view camera failed to load in a timely manner. I have contacted VW dealer and corporate to initiate a buy back but have heard nothing from either party and any attempt to repair these conditions.

As I was driving my vehicle around 5 miles per hour on a small street looking for parking, the car had some electrical malfunction that caused it to move forward and hit a parked vehicle, then reversed into another vehicle. The safety of my fiancee, myself and my dog were put at risk as we were jolted back and forth as this happened. The car has been inspected by my insurance company and the mechanic who had to do the repairs. No warning lamps or messages were present prior to the failure.

On two occasions the entire instrument panel went dark. Speed and other information were not available. It is my perception that lane keeping assistance, blind spot monitoring, automatic braking for collision avoidance and other safety systems were not available during those incidents. I have inquired of dealership maintenance personnel, and they do not know how many systems are affected. When these incidents occur, it is disconcerting for me as a driver and could cause an accident. If the safety systems are not functioning, then the probability of high-speed collision is increased. Examples of that would include front-rear collision at highway speed and lane changing or merging on expressways. A recall for these problems was issued in May, 2024 with an update in July but the manufacturer says they don't know how to fix it. I have asked them for either a prompt repair or for them to buy-back the car. They have denied my request. I believe that so much time has passed that they should be required to repurchase the car.