2023 VOLKSWAGEN ID.4 Complaints

While the vehicle was in driving on the street, and when we stopped at the streetlight the vehicle went to parking mode, and the drivers door suddenly got opened.

While driving my vehicle it shifts into “park”, not sure if it is an electrical issue, transmission, or breaking issue. I have taken to the dealership for repairs they worked on the driver seat sensors, was at the dealership for 10 days. Three days after repairs the same issue occurred, took back to the dealership and they informed me that they could not recreate the issue(possible electrical issue), the service advisor suggested that I should not move around in the seat while driving to correct the issue. Again about three days later the same issue occurred again, this time in heavy traffic and it was difficult to get into “drive”, I have returned the car back to the dealership. At this time, I asked the service manager to take a ride with me, he seemed very surprised when the issue occurred with him in the drivers seat, he also had a hard time getting the car into drive. This seems like a big safety concern for a vehicle to rear end my car.

The rear passenger door does not close properly. I first noticed this when I got home from the dealer the day I purchased it. I contacted them right away but the dealer said there was nothing they could do. 6 weeks later the doors were recalled and I got the recall fix. It kept happening. The dealer will not take any further action because they cannot replicate when I drop off for a service call. They won't even take the car. I have photos and videos. I called VW NA and they said there is no issue. Puts safety of passengers at risk.

The infotayment system goes completely dark while driving and reboots by itself after a few minutes. This has happened while I'm driving on the highway at 65MPH and on the roads at 40MPH, happens at any speeds. It happens randomly without a warning. Everything simply shuts down. I have videos of two different occasions that it happened. The dealership ran a diagnostic and said nothing came up. It happened again and same thing - diagnostic and nothing comes up. It happened again, I called VW NA and sent videos but they said it has been resolved. It happened again. Not sure what to do next.

The front seats go back and recline to an almost flat position randomly. This has hurt my kids' knees while they've been seating in the back seat. It is also very scary and they yell and scream in pain and panic. There is no pattern to the moving, it happens while stationary. Dealers have refused to look at it because they cannot replicate it at the time of the service call. I have pictures and videos of some instances but they are random. No warning or alerts pop up. This has been happening randomly since I bought the car one year ago.

The horn stopped working without notice; only found out when I was in a near-miss accident and it did not honk. Never got alert or any other notice about horn not working. A car cut me off and I pushed the horn and no noise. I had the car towed to the VW dealership and they ended up replacing the horn because it did not work. I do not know when it stopped working.

Upon getting the car from the dealership, on second day of driving the car started showing a notification that I need to close my driver door and buckle up when I'd start the car with all doors closed and try to change the gear. The car would stall and show that on behind steering wheel display. Only upon buckling up the car would allow me to put it in Drive or Reverse. The notification would not come on every time. Took it to service and it's been there for a month. They cannot fix the problem. Telling me it has to do with seat belt and airbag sensors. I have been driving a loaner and it doesn't have that issue. Seeing many people describing the same issue in online forums.

Preconditions: Phone was connected to Infotainment via Wireless Android Auto and reproducing content from the phone. A/C was on fan. Driving on congested highway at around 35 MPH with stop and go segments. Incident: Answered a phone call by pressing answer on infotainment and took the handsfree phone call. Conversation had been ongoing for maybe 10 minutes. Then I noticed I was not being heard by the other party. Hung up. Party called again and the same thing happened. In a stopped segment I placed the call. Noticed same issue. Then I looked up and the center infotainment screen was black. I then pressed the power button for 10 seconds to reset the infotainment. At that point the driver information screen ( what replaces the instrument cluster) had a somewhat different color scheme. At this point I decided to turn off all ACC functions (were not in use, just on). Suddenly this screen (driver information) turned off - no indications of ACC, Speed, etc. were available. Only the basic drive mode indicators were on showing I was in drive (this part seems independent). No negative effects to the drive were noticed ( I could accelerate, stop and steer). Some minutes later the entire system rebooted and all indications were back. Some warnings about driver assistance disabled were shown on the driver information screen. I have seen some center infotainment resets in the past, but having the driver information screen (or instrument cluster) turn off like that I find extremely unnerving and dangerous. Fortunately basic drive function was unaffected and safety seemed fine.

VW/Audi have known this is an issue for years but do not seem to prioritize a fix. The front passenger window often goes down first when trying to close it. I am pleading with the NHTSA to view this is a safety concern and issue a recall to force the manufacturer into what should be a simple software fix. If I deem someone approaching my open passenger window and I attempt to close my window only for it to open more, that welcomes a lot of potentially unsafe situations. Here are two examples. The individual could take something off the passenger seat and get away before the driver has a chance to react safely. Or worse, they could possibly open the door if they view this as an invitation to get in. Every other car manufacturer has power windows that work correctly. This isn't hard and is laziness by VW Auto Group to fix it until their hand is forced, especially given that the other 3 windows work just fine.

VEHICLE INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAYS POWER OFF WHILE VEHICLE IS IN MOTION. NO INFORMATION REGARDING VEHICLE SPEED OR CONTROLS IS DISPLAYED ON THE SCREEN FOR SEVERAL MINUTES WHILE THE VEHICLE SYSTEM RESTARTS. AFTER 5-7 MINUTES, THE INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAY WILL POWER BACK ON. THIS HAS OCCURRED MULTIPLE TIMES WITHOUT A SPECIFIC CAUSE OR INDICATION LEADING UP TO THE PROBLEM.