2023 VOLKSWAGEN ID.4 Complaints

Instrument panel to turned black, thus blocking access to essential information, such as current speed of the vehicle, the status of cruise control, lane departure warning, lane keeping assistance, and parking collision warning. The problem happened couple of times. Also, the Carplay feature freezes and is interrupted a lot.

On the evening in question I stop the car in 5 ft front of my garage, which still does not have an automatic garage door opener. I press P to engage the parking brake and take it out of drive. I returned one phone call getting a voicemail and I don’t recall the exact sequence but I definitely had my seatbelt off and I reached to the passenger seat where I had left some things that I needed to take into the house, at that point, and again with neither of my feet on or near the accelerator , I noticed the car was moving and the next thing I knew it crashed through the garage door and hit another vehicle. The estimate for damages to my vehicle is about $14,000 and Volkswagen and insists from their analysis of the black box that nothing is wrong. However there are some issues that I’d like to discuss.

I was passing on a highway ant high speed and the car shut down. It gave me about twenty seconds to coast to a stop on the shoulder before it completely turned off. This happened twice.

Since we purchased the vehicle in December, 2022, the doors have been unable to open on at least nine occasions, sometimes locking passengers in the vehicle, and sometimes locking passengers out of the vehicle. Using the remote key does not allow the doors to open, only making a clicking sound. As we approach the hot summer months, it is a safety risk to not be able to exit the vehicle. In addition, it is a safety risk to not be able to get into the vehicle when needed. The vehicle has been taken to two different dealerships on three occasions. The service advisor at Lindsay Volkswagen of Dulles, VA commented five times while the vehicle was being picked up that he did not believe the vehicle was safe to drive and he wouldn't drive in it with his family. The dealerships were forced to return the vehicle against their judgment by Volkswagen (manufacturer) so that it did not remain "out of service" and trigger lemon laws. VW Customer Care insists that this is part of the open recall on this vehicle but that there is nothing unsafe about the vehicle locking people in the car. They claim that if it was unsafe that NHTSA would issue a stop-drive order, instead of just the recall and stop-sale order.

1) Brakes: Brakes decelerate and is difficult to stop the vehicle. This is not in all cases when I stop. When I need to do an emergency stop I have to push the brake pedal very hard and pedal pressure feels low. I hope I dont get into and accident when trying to stop. 2) Lane departing warning: The vehicle some times would interpret the street white lines or yellow lanes incorrectly. It would sometime jerk my steering to correct my driving. If a white line stops at an intersection and starts after an intersection it would try and correct my driving. I think this is very dangerous. Should have the option to switch off auto lane correcting and just flash a warning.

The driver door is randomly popping open, at low speeds and high speeds. At low speeds, when trying to back out of driveway or pull into driveway or slowly pull up to red lights or keep up with cars in a left turning lane waiting my turn to turn, the door will randomly pop open and the car slams into park and turns off of Drive. I then have to shut the door, put the car into drive again and try to pull forward without the doors popping open again. This cycles at times where I have to repeat. The car does not go into park when doors pop open at high speeds, speeds greater than 12 ish mph. However, the door will randomly pop open at high speed. I was going 51 mph on the highway and the door popped open. I documented that with a picture. I reached out to several VW dealer garages. They said that they could not do anything for me because there currently was no fix for the recall. I have an appointment call with VW America today at 2pm today. I filled out online surveys with VW to tell them how unsafe this feels driving the car and this happening. We drive the car ONLY when necessary between my spouse and I bc of how unsafe the situation is. I'm not sure what to do or what i can do. I'm stuck with a brand-new car with only 3000 miles that had doors that randomly pop open while the car is in motion. Please advise. Thank you.

Climate and volume controls on main screen are not illuminated causing unnecessary fumbling at night, compromising safety.

2023 VOLKSWAGEN ID 4. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 23V-213. THE CONSUMER WAS SOLD THIS VEHICLE AFTER THE RECALL DATE, AND IS REQUESTING TO BE REIMBURSED FOR THE COST OF THE CAR.

On Friday, April 7, 2023 after driving the car locally it displayed a "electrical system not working properly" error message. Were able to drive the vehicle home, though power and acceleration were reduced. Contacted the local dealership and took the vehicle in to them on Saturday, April 8, 2023. As of April 26th they have provided no status updates on what caused the error, how to resolve the issue, or a timeline of a repair.

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving and attempting to accelerate, the vehicle failed to respond. The contact stated that a message to “Disconnect the Charging Cable” was displayed. The contact stated that the vehicle also independently shifted to park(P). The contact attempted to shift into drive(D) however, the vehicle failed to respond. The vehicle was towed to the dealer and the dealer stated the E-brake motor needed to be replaced. The vehicle was repaired. The contact stated that on occasion while placing items into the trunk of the vehicle, the contact noticed water on the rear passenger’s side in the charging compartment. The vehicle was taken to the dealer and the dealer stated that the passenger’s side rear trunk strut needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer again and the dealer sealed a hole on the rear passenger’s side roof rack. The manufacturer was contacted but the manufacturer provided no assistance. The failure mileage was 1,000.