2019 VOLKSWAGEN JETTA Complaints

This is the third occurrence of the vehicle engine shutting off without warning. Each time the instrument cluster displayed "Ignition switched off. Safety stop the vehicle" and "starter system faulty" warnings. After the first occurrence (see detailed report submitted on 07-12-24, NHTSA ID # 11601511) the vehicle was taken to a VW dealership on 07-12-24 in Albuquerque, NM. A detailed account of the problem was explained to the dealership and how all the symptoms matched the documentation on active Volkswagen recall #23V604000 (28H7). The dealership immediately said that even though the vehicle was the same year it was not part of the recall, and it would not restart if this was indeed the problem. We completely disagreed on this account as the problem as stated in the Volkswagen recall was related to a polyfuse which by design opens when heated and closes when it cools down. The dealership diagnosed the issue as electrical and replaced the battery ($400) and declared the problem fixed. On 07-30-24 and 07-31-24 vehicle experience same issue as occurred on 07-11-24. Each time the vehicle was parked in +100 F ambient conditions. Vehicle initially starts and when leaving parking lot, the engine suddenly shuts down. Instrument cluster displays same warnings "ignition switch off" and "starter system faulty". Attempts restart the vehicle are unsuccessful, but it appears after the interior of the vehicle has cooled sufficiently it finally restarts and continues to run. Please look into this issue. I see two recently reported issues occurring on 2019 Jetta's that the VIN is not included in the recall. It is not a coincidence when all the symptoms EXACTLY match those in the active Volkswagen recall. Volkswagen should not wait for a body count before action is taken, it is a known problem that is occurring outside of the initially identified recall. Once again this has the potential to result in a dangerous crash if the vehicle should shut itself off without warning.

Very similar to Recall #: 28H7 of VW. Was driving in hot temperature and dash displayed warning: "Starter system faulty. Please service vehicle" after a warning sound and message "Car Ignition Off. Please stop vehicle for safety." After this, all my electrical went out (from dash to blinkers to head lights to tail lights). However the car could still accelerate and brake.

The power steering on my vehicle malfunctioned, never giving me a warning as stated in the owner manual with a yellow steering light. As I was coming down a hill, the red steering light came on accompanied with a loud beep, and I lost power steering, nearly causing an accident. I had a mechanic look at it and the DTC codes he received were B200FF0 and B200F2 The dealership and independent service center I was recommended are unable to service the car for another 3 weeks. The only inspection done on my vehicle has been by a private mechanic There were no warning lights prior to the failure. The owner manual states a yellow steering wheel will illuminate to warn of an issue, then turn red if it's not addressed. This never happened. It went directly to red, and I lost steering during transit.

the ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.

On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23V604000 (28H7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the EXACT symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "Please Check Starter System" was displayed. Additionally, the engine overheated, and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.

There is a yellow triangle caution light keep coming up and it stated that I should park safely and please service vehicle. I think its the shift level causing that warning ?? to appear.

The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.

Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.

I keep getting a message on my dash saying ONLY EXIT VEHICLE IN “P” Position. Please Service Vehicle.