2019 VOLKSWAGEN JETTA Complaints

When weather is warm and interior heats up car will shut off by itself and a message saying "Ignition switch off, safely stop the vehicle," followed by "Starter system faulty, please service vehicle" appears. Vehicle must cool down before it runs normally.

VW Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at VW dealer, they were able to replicate problem and talked with VW field rep. who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted VW Care and asked to add my car to the recall or reimburse my repair cost ($ 320) They refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the VW CARE rep as well as a copy of my repair bill. The last email I received from VW care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 25 MPH, the vehicle made an abnormal beeping sound. The message "Faulty Ignition Starter" was displayed, and the vehicle shut off. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts and continued driving; however, the failure recurred while driving. The contact stated that the failure had recurred several times while driving. The vehicle was towed to the dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V604000 (Electrical System); however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 83,000.

The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in Vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.

Check engine light is on. When it’s checked it says a fuel emissions leak. Code is cleared and then turns back on a month later.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the contact smelled a strong gasoline odor inside the vehicle. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

I know there is a Shift Lever Micro Switch Recall for the Volkswagen Jetta up to the year 2018. My car is the 2019 model and I am getting the error message for this issue. Can the recall be expanded to include the 2019 model? For now, I am setting my parking brake to keep my car from possibly rolling when I park.

The steering lock has miraculously failed and several other individuals have made this complaint. VW advised this is a known issue but has not issued a recall to have this fixed. Instead, we are forced to pay thousands to fix their mistake when it came to manufacturing

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 35 – 45 MPH, the instrument cluster went blank, and the “Safety System Failure - Stop Vehicle” message was displayed. The contact stated that the A/C, radio, and hazard lights became inoperable. The contact pulled over and stopped the vehicle. After five minutes, the vehicle was restarted. The vehicle was taken to the local dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The manufacturer was informed about the failure. The failure mileage was approximately 72,413.

Rear coil spring broke while driving about 50 mph in a straight line. A loud bang was heard in the rear of the car. This was confirmed by the dealer during an oil change. I see that this was a recall for other 2019 VW Jetta models.