2012 VOLKSWAGEN JETTA Complaints

MY HUSBAND AND I WERE DRIVING EAST BOUND ON C470, IN ENGLEWOOD COLORADO, TRAVELING AT HIGHWAY SPEED BETWEEN 60-65 MPH WHEN AN EXTREMELY LOUD EXPLOSION OCCURRED. WE INITIALLY THOUGHT WE WERE BEING SHOT AT OR SOMETHING FELL OUT OF THE SKY. THERE WAS BROKEN GLASS EVERYWHERE, IN OUR HAIR AND EVEN MOUTHS. THANKFULLY, MY HUSBAND MAINTAINED CONTROL OF THE VEHICLE AND EXITED THE HIGHWAY AND INTO A PARKING LOT. UPON CLOSE INSPECTION, IT APPEARED THAT OUR RETRACTABLE SUNROOF (THAT WAS CLOSED) IMPLODED FROM THE INSIDE OUT.

I WAS INJURED IN A CAR ACCIDENT IN MY 2012 VW JETTA WHERE THE AIRBAGS SHOULD HAVE BEEN DEPLOYED BUT WERE NOT. PEOPLE INCLUDING POLICE AND INSURANCE COMPANIES WERE SURPRISED MY AIR BAGS DID NOT FUNCTION. LOOKING FURTHER INTO THE INCIDENT I FOUND OUT VIA INTERNET THAT THERE WAS A RECALL IN 2016 FOR THIS PROBLEM. HOWEVER, I WAS NEVER NOTIFIED (OF THE RECALL OR PROBLEM) AS THE OWNER OF THIS VEHICLE WHO PURCHASED THIS NEW FROM A VW DEALER. THIS OCCURRED ON THE FREEWAY WHEN MY CAR WAS COMING TO A COMPLETE STOP FOR BACKED UP TRAFFIC GOING UNDER 10MPH. I WAS REAR ENDED BY A VEHICLE GOING AT LEAST 35 MPH - PROPELLING ME INTO THE CAR SEVERAL FEET IN FRONT OF ME CAUSING A 5 OR 6 CAR PILE UP.

THE ENGINE SHUT OFF WHILE TRAVELING AT 65MPH ON THE HIGHWAY. THE HIGH PRESSURE FUEL PUMP FAILED, CAUSING THE SHUTDOWN. VOLKSWAGEN OF AMERICA HAD ALREADY ISSUED AN EXTENSION ON THE WARRANTY FOR THE HIGH PRESSURE FUEL PUMP, BUT I'M BEYOND THE MILEAGE OF THE EXTENSION. I WAS FORTUNATE TO BE IN A RURAL AREA WITHOUT A LOT OF TRAFFIC, BUT THIS COULD HAVE BEEN A MAJOR ACCIDENT IF I HAD BEEN IN TRAFFIC OR EVEN JUST IN THE LEFT LANE.

I AM UNABLE TO TURN OFF THE ENGINE WHEN I STOP. THE KEYS ARE STUCK IN THE ENIGEN AND THE CAR NOT TURN OFF. REALLY HEART BREAKING BECAUSE I LIKE VOLKSWAGEN BUT I THINK THIS WILL BE MY LAST.

THE SUNROOF LEAKS ON THE PASSENGER'S SIDE WHEN IT RAINS, CAUSING THE CAR TO HAVE FLOODING ON THE PASSENGER'S SIDE FRONT SEAT AND BACK.

HIGH PRESSURE FUEL PUMP FAILURE AT 104K MILES ON 2012 VW JETTA TDI A FUEL LINE WAS LEAKING, WHICH AS STATED BY THE SERVICE MANAGER AT SERRA VW, APPEARED TO BE A MANUFACTURER DEFECT. THE ENGINE COVER WAS RUBBING THE FUEL LINE (GROMMET POSSIBLY) CAUSING A LEAK. THE FUEL PRESUMABLY LEAKS ONTO THE SERPENTINE BELT WEAKENING IT, AND CAUSING IT TO FAIL AND SHRED TO PIECES. FUEL LINE WAS REPLACED, AS WELL AS THE SERPENTINE BELT. CAR WAS TESTED AND WOULD NOT CRANK STILL. SERVICE TECHNICIAN THOUGHT IT COULD BE THE BATTERY, THOUGH IT HAD BEEN REPLACED ROUGHLY A YEAR AND A HALF AGO. STILL, THEY DISCHARGED THE BATTERY, CHARGED THE BATTERY, AND TESTED THE CAR, AND IT STILL WOULD NOT CRANK. AT THIS POINT IT WAS THOUGHT THE FUEL FILTER MAY BE AN ISSUE. FUEL FILTER WAS REPLACED, THE CAR TESTED AGAIN, AND AGAIN IT WOULD NOT CRANK. THAT IS WHEN THE HIGH PRESSURE FUEL PUMP WAS GOING TO BE REPLACED. SERRA VW PLACED A WARRANTY CLAIM, WHICH WAS DECLINED, WITH THE BLAME PLACED ON THE LEAK IN THE FUEL LINE.THE FUEL PUMP IS COVERED UNDER THE EXTENDED EMISSIONS SYSTEM WARRANTY AS A RESULT OF THE EMISSIONS RECALL DUE TO UNETHICAL MODIFICATIONS OF THE COMPANY. I OPENED A CUSTOMER SERVICE CASE, TO INVESTIGATE. THEY FOUND NO REASON WHY THE HPFP WARRANTY WOULD BE DECLINED. THEY RELIED ON THE WORD OF THE SERVICE MANAGER, THAT STATED A MANUFACTURER DEFECT CAUSING THE FUEL LINE TO LEAK WAS THE CAUSE FOR THE FUEL PUMP FAILURE. AT NO POINT WAS THERE EVER ANY INDICATION OF STALLS, LACK OF POWER, OR REDUCED POWER OR 'MISSING' WHEN THE SERPENTINE BELT FAILED, INDICATING NO ISSUES WITH THE HPFP PRIOR TO ARRIVING AT THE DEALERSHIP FOR SERVICE

ABOUT A YEAR AGO BOTH REAR SPRINGS WERE BROKE AND THE DEALERSHIP REPLACED THEM. ABOUT A MONTH AGO BOTH FRONT SPRINGS WERE BROKE AND THE DEALERSHIP REPLACED THEM. ALL THE REPLACEMENTS WERE DONE AT MY COST. I NOW HAVE A REAR RIGHT SPRING THAT HAS BROKE AND WILL NOW HAVE TO HAVE IT REPLACED. IN MY OVER 50 YEARS OF DRIVING DIFFERENT MODEL CARS AND TRUCK, I HAVE NEVER HAD SPRING FAILURES SUCH AS THIS. I HAVEN'T HIT ANY MAJOR POT HOLES THAT WOULD CAUSE THIS TYPE OF DAMAGE. THIS MUST BE DEFECTIVE SPRINGS. THE LAST TIME I WAS AT THE DEALERSHIP HAVING THE FRONT SPRINGS REPLACED THEY SAID THIS IS COMMON. IT SHOULD NOT BE COMMON.

THE AIR BAG SENSOR CAME ON DASH AND ALSO STATES AIR BAG OFF FOR PASSENGER SIDE OF CAR.

THE CAR STALLS WHEN IDLING FOR EXAMPLE AT RED LIGHTS, DRIVE THROUGH, STOP SIGNS WITH NO EXPLANATION. THE CAR STALLS AND THEN IT'LL START BACK UP NO PROBLEM LIKE NOTHING HAPPENED, IT GIVES NO LIGHTS OR CODES MAKING THE PROBLEM UNDETECTABLE I HAVE TAKEN IT TO MULTIPLE MECHANICS WHO ARE UNABLE TO FIND THE PROBLEM DUE TO IT NOT THROWING CODES WHEN IT HAPPENS.

AFTER PARKING VEHICLE, KEY GETS STUCK IN IGNITION AND CAN'T TURN VEHICLE OFF. ON A DIFFERENT OCCASION, I HAD MY VEHICLE PARKED AND THE KEY WOULDN'T TURN IN THE IGNITION WHEN TRYING TO TURN THE KEY TO START THE CAR.